Patron Suite Ocean Front King | Vista spiaggia/mare
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Recensioni per Hacienda del Mar Los Cabos, Autograph Collection

4.5 out of 5
Hacienda del Mar Los Cabos, Autograph Collection
Corredor Turístico SJC-CSL, KM. 10 Lote D, Cabo del Sol, Cabo San Lucas, BCS

Recensioni

8,4

Ottimo

Valutazione di 10 - Eccellente. 409 su 790 recensioni" "
Valutazione di 8 - Buono. 208 su 790 recensioni" "
Valutazione di 6 - Soddisfacente. 85 su 790 recensioni" "
Valutazione di 4 - Scarso. 47 su 790 recensioni" "
Valutazione di 2 - Terribile. 41 su 790 recensioni" "

9,0/10

Pulizia

8,6/10

Personale e servizio

8,4/10

Servizi

8,8/10

Condizioni e dotazioni della struttura

8,4/10

Ecosostenibilità

Recensioni

4/10 Scarso

mario g

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
The bartenders were attentive. The room was dirty and the tub did not hold water and the shower was very dirty, had sand grit in the toilet room. I was charged for my piece of birthday cake, and the person at checkout had a copy of my passport, he checked the birthdate and gave me a smirk, like meh. Not cool at all. Will not return here ever.
Soggiorno di 7 notti a febbraio 2024

8/10 Buono

Danielle

Mi è piaciuto: Personale e servizio
Soggiorno di 6 notti a marzo 2024
Risposta di Guest Relations Management., il giorno 10 apr 2024
Dear Guest.Thank you very much for your rating. We look forward to welcome you back very soon.Kind regards

10/10 Eccellente

Marianne M

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
It felt like you were in Mexico! And the food was very good!! Rooms were beautiful with a spectacular view!!
Soggiorno di 3 notti a marzo 2024
Risposta di Guest Relations Management., il giorno 20 mar 2024
Dear Guest.Thank you very much for your review, we look forward to welcome you back very soon.Kind regards.

8/10 Buono

Javier

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We’ve been here 3yrs in a row and always a Good time. At check-in David was helpful with upgrading our room from Garden to Oceanview. (Just to be clear nothing wrong with Garden View we personally enjoy the Ocean view). The staff at Tomatoes are Very friendly & Very welcoming. The bell boys Oliver, Christian, Humberto were very helpful when arriving, during our stay & when it was time to leave. A Great place to Relax and enjoy the views for All ages. We’ll be back Soon!
Soggiorno di 5 notti a marzo 2024
Risposta di Guest Relations Management., il giorno 17 mar 2024
Dear guest,Thank you so much for your comments!We truly appreciate your feedback and hope to have the opportunity to keep welcoming you back in the future!Best Wishes.

6/10 Soddisfacente

aaron

Non mi è piaciuto: Condizioni e dotazioni della struttura
Soggiorno di 3 notti a marzo 2024
Risposta di Guest Relations Management., il giorno 9 mar 2024
Dear Guest.We appreciate your rating, hope to see you back very soon.Kind regards.

10/10 Eccellente

GSDFGDF

Soggiorno di 2 notti a febbraio 2024
Risposta di Guest Relations Management., il giorno 20 mar 2024
Dear Guest.Thank you very much for your review, we look forward to welcome you back very soon.Kind regards.

8/10 Buono

Rosanne

Mi è piaciuto: Pulizia e personale e servizio
General atmosphere of the property was great. A bit on the expensive side for food and drink ( we were non all-inclusive). Didn’t like the sales pitch when first arrived! Staff was great and extra shout out to a Thomas on the beach, he goes above and beyond! We will return for sure.
Soggiorno di 21 notti a febbraio 2024
Risposta di Guest Relations Management., il giorno 29 feb 2024
Dear Rosanne.Thank you very much for your kind review, we really appreciate your honesty. We are sharing your survey to the rest of the management team in order to revise our procedures. Look forward to welcome you back very soon. Kind regards. Guest Relations Management.

10/10 Eccellente

William, Alamogordo

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great weather
Soggiorno di 7 notti a febbraio 2024
Risposta di Guest Relations Management., il giorno 25 feb 2024
Dear Guest.Thank you very much for answering our survey, we hope to see you back in HDM very soon.Kind regards.

4/10 Scarso

Ladd Joseph

Viaggio di coppia
To expensive and not much to do.
Soggiorno di 6 notti a febbraio 2024
Risposta di Guest Relations Management., il giorno 17 feb 2024
Dear Guest.We are truly sorry to know that your experience wasnt at your satisfaction. We hope that you can give us the chance to redeem your stay in the future.Warm regards.

10/10 Eccellente

Lynne

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 5 notti a febbraio 2024
Risposta di Guest Relations Management., il giorno 17 feb 2024
Dear Guest.Thank you very much for giving us 5 stars.We look forward to welcome you back very soon.Kind regards.

10/10 Eccellente

RYAN

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The property was beautiful!! We had a wonderful time here. The views were breathtaking and I loved the beach! The service was phenomenal and the resort was super clean. Great restaurant to pick from, all with wonderful views. Zero complaints. You will NOT be disappointed here! Only downside are the vendors, they can be a lot but they are only allowed on the beach.
Soggiorno di 5 notti a dicembre 2023
Risposta di Guest Relations Management., il giorno 4 feb 2024
Dear Guest.Thank you very much for sharing your kind review about your stay at HDM. We hope to see you back in our paradise very soon.Warm regards.

10/10 Eccellente

Doug

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 7 notti a gennaio 2024
Risposta di Guest Relations Management., il giorno 4 feb 2024
Dear Guest.Thank you for giving us your 5 star rating, we look forward to welcome you back very soon.Kind regards.

10/10 Eccellente

Hazel, everett

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We would like to see more food options.
Soggiorno di 6 notti a dicembre 2023
Risposta di Guest Relations Management., il giorno 27 gen 2024
Dear Hazel.Thank you for sharing your comment, we already shared with the Food and Beverages Management for their attention.Look forward to welcome you back very soon.Kind regards.

8/10 Buono

Ricardo M.

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The staff was great and helpful. I loved it.
Soggiorno di 4 notti a dicembre 2023
Risposta di Guest Relations Management., il giorno 16 gen 2024
Dear Ricardo M.Thank you for sharing your kind review, we hope to see you back in HDM very soon.Kind regards.

10/10 Eccellente

Akiyo

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The property is stunning in terms of landscaping and layout. The resort is a bit older, but it has a rustic Mexican charm, the food is fantastic especially at the buffet, and it's a quaint and friendly resport.
Soggiorno di 4 notti a dicembre 2023
Risposta di Guest Relations Management., il giorno 14 gen 2024
Dear Akiyo.Thank you very much for sharing your kind review about your recent stay at HDM, we hope to welcome you back very soon.Warm regards.

10/10 Eccellente

Mary Ellyn

Soggiorno di 7 notti a dicembre 2023
Risposta di Guest Relations Management., il giorno 29 gen 2024
Dear Guest.Thank you very much for rating us, we hope to see you back in HDM very soon.Kind regards.

8/10 Buono

Luz

Soggiorno di 5 notti a dicembre 2023
Risposta di Guest Relations Management., il giorno 8 gen 2024
Estimado huésped.Muchas gracias por su calificación, esperamos darle la bienvenida de nuevo muy pronto.Saludos cordiales.

8/10 Buono

Sonia

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 5 notti a dicembre 2023
Risposta di Guest Relations Management., il giorno 8 gen 2024
Estimado huésped.Muchas gracias por su calificación, esperamos darle la bienvenida de nuevo muy pronto.Saludos cordiales.

10/10 Eccellente

avi, SAN DIEGO

Soggiorno di 10 notti a dicembre 2023
Risposta di Guest Relations Management., il giorno 22 gen 2024
Dear Guest.Thank you for giving us 5 stars.We look forward to welcome you back very soon.Kind regards.

8/10 Buono

Alonzo

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The property was clean and maintained. However, it shows signs of age (peeling paint, chips and stains in the bathtub and sinks).
Soggiorno di 7 notti a dicembre 2023
Risposta di Guest Relations Management., il giorno 29 dic 2023
Dear Guest.Thank you for staying with us, we look forward to welcome you back very soon.Warm regards.

8/10 Buono

Mehnaz

Mi è piaciuto: Pulizia e personale e servizio
Soggiorno di 4 notti a dicembre 2023
Risposta di Guest Relations Management., il giorno 29 dic 2023
Dear Guest.Thank you very much for staying with us, we hope to see you back very soon.Best wishes.

8/10 Buono

Eric, rosemead

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Would like for the property to have more ambiance for guest like music at the bar, it seem like around 9pm all is quite, not much too do. Other hotels they have more night life, de Cortez it’s a nice restaurant right by the beach was disappointed they closed very early, went for a drink and no more service
Soggiorno di 5 notti a dicembre 2023
Risposta di Guest Relations Management., il giorno 27 dic 2023
Dear Eric.Thank you very much for your comments about your stay at Hacienda Del Mar, we share all of them with the rest of the leadership team to improve on those areas.We hope to see you back very soon.Warm regards.

8/10 Buono

yamile, rosemead

Soggiorno di 1 notte a dicembre 2023
Risposta di Guest Relations Management., il giorno 16 gen 2024
Dear Yamile.Thank you for leaving your rating, we hope to see you back in HDM very soon.Kind regards.

10/10 Eccellente

Karina, Van NUys

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Amazing villa! Warm and welcoming with individual accents! Huge townhome. Thanks to the owners for full pantry and beer in the fridge!
Soggiorno di 7 notti a novembre 2023
Risposta di Guest Relations Management., il giorno 28 nov 2023
Dear Karina.Thank you very much for sharing your kind review about your stay at Hacienda Del Mar Resort. We hope to see you back very soon!!Kind regards.

10/10 Eccellente

Oluwatosin

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Beautiful views, very friendly staff, great restaurants. Hacienda Del Mar is an awesome place to be
Soggiorno di 3 notti a novembre 2023
Risposta di Guest Relations Management., il giorno 21 nov 2023
Dear Guest.We really appreciate your kind review about your recent stay at Hacienda Del Mar. We hope to see you back very soon!!Kind regards.

6/10 Soddisfacente

Alexander Paul

Viaggio di gruppo, Viaggio di coppia
Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
The staff is friendly and prompt. The grounds are beautiful. But some furniture movement noises could be heard in upstairs rooms in the middle of the night, 2 nights in a row, preventing a peaceful sleep. We thought it might be the staff storing tables and chairs for an event, but the front desk denied it. Our friends experienced the same in their building on the same nights. I have a feeling we were not told the truth. Nothing was offered for the inconvenience.
Soggiorno di 5 notti a novembre 2023
Risposta di Guest Relations Management., il giorno 18 nov 2023
Dear Guest,We truly appreciate you taking the time to share your honest feedback regarding your recent stay at our resort. Please accept our sincerest apologies for the issues reported and all the inconveniences experienced during your stay.We have already extended them to each team leader involved for their immediate attention and follow up and in order to create action plans to avoid the same situations for you and other guests in the future.So sorry again for having missed the opportunity to impress you and we really hope you can give us a chance in the future to redeem your trust and to make your stay memorable for you as you deserve.SincerelyGuest Relations Management.

10/10 Eccellente

Bertha Teresa

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 3 notti a ottobre 2023
Risposta di Guest Relations Management., il giorno 1 nov 2023
Dear Guest.Thank you very much for giving us 5 stars, we look forward to welcome you back in HDM very soon.Best wishes.

10/10 Eccellente

Ana Celia

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Muy buen hotel, limpio, amplio con el mejor servicio.
Soggiorno di 2 notti a ottobre 2023
Risposta di Guest Relations Management., il giorno 30 ott 2023
Estimaida Ana Celia.Muchas gracias por sus amables comentarios, esperamos verle de nuevo muy pronto.Saludos cordiales.

8/10 Buono

Nora

Soggiorno di 5 notti a ottobre 2023
Risposta di Guest Relations Management., il giorno 13 nov 2023
Dear Guest.Thank you for your rating.Look forward to welcome you back very soon.Best wishes.

8/10 Buono

Ma Luz

Soggiorno di 6 notti a ottobre 2023
Risposta di Guest Relations Management., il giorno 13 nov 2023
Dear Guest.Thank you for your rating.Look forward to welcome you back very soon.Best wishes.

10/10 Eccellente

angela

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Service was excellent
Soggiorno di 4 notti a settembre 2023
Risposta di Guest Relations Management., il giorno 7 ott 2023
Dear Guest.Thank you very much for your kind comment, we look forward to welcome you back in HDM very soon.Warm regards.Guest Relations Management.

10/10 Eccellente

Farbod, Encino

Soggiorno di 3 notti ad agosto 2023
Risposta di Guest Relations Management., il giorno 23 set 2023
Dear Guest.Thank you for giving us 5 stars, we hope to see you back in HDM very soon!!Kind regards

10/10 Eccellente

Rick Kirby

I hate Orbitz but the stay was very nice!!!
Soggiorno di 4 notti ad agosto 2023
Risposta di Guest Relations Management., il giorno 9 set 2023
Dear guest.Thank you for your comments, we hope to see you back in HDM very soon.Kind regards

10/10 Eccellente

Tamara

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a febbraio 2023
Risposta di Guest Relations Management., il giorno 19 ago 2023
Dear Tamara.Thank you very much for giving us 10 stars.We look forward to welcome you back very soon.Kind regards

10/10 Eccellente

Alejandro

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Excelente
Soggiorno di 3 notti ad agosto 2023
Risposta di Guest Relations Management., il giorno 7 ago 2023
Estimado Huésped.Muchas gracias por dejarnos su calificación y comentario.Esperamos darle la bienvenida de nuevo muy pronto.Saludos cordiales.

10/10 Eccellente

Samantha

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Great
Risposta di Guest Relations Management., il giorno 6 ago 2023
Dear Samantha.Thank you very much for giving us 5 stars.We look forward to welcome you back very soon.Best wishes.

10/10 Eccellente

PATTERSON

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
I love the friendliness of the staff; it is peaceful and quiet, felt safe. I have stayed at the hotel for the last 5 years.
Risposta di Guest Relations Management., il giorno 6 ago 2023
Dear Patterson.Thank you very much for sharing your kind review and recognition to our staff.We hope to have a new opportunity to welcome you back in HDM very soon.Warm regards.

6/10 Soddisfacente

Jennifer, Eagle Point

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Over priced food and lacking of options
Soggiorno di 7 notti a giugno 2023
Risposta di Guest Relations Management., il giorno 5 lug 2023
Dear Jennifer.Thank you for your review, we will share it with the rest of the management to revise our food quality.Best wishes.

10/10 Eccellente

Erika

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 3 notti a maggio 2023
Risposta di Guest Relations Management., il giorno 10 giu 2023
Dear Erika.Thank you for giving us a 5 star rating, we really appreciate it.Look forward to welcome you back very soon.Kind regards.

10/10 Eccellente

Lisa, Verona

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great resort and awesome staff.
Soggiorno di 1 notte ad aprile 2023
Risposta di Ed, il giorno 8 apr 2023
thank you so much we wait for your return

8/10 Buono

Noel

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This is a very beautiful and large property. I had the three bedroom suite with ocean view. Absolutely breathtaking views. My only complaint is that food is awful and overpriced. I’m a foodie so good food is important to me. This forces you to go to town every day for your meals and shop & cook in your kitchen if you have one. I still can’t believe how awful the food was. $20 for one bottom shelf shot? No thank you. If I’m going to pay for crazy over priced food it at the very least needs to taste good!
Soggiorno di 3 notti a marzo 2023
Risposta di Guest Relations Management., il giorno 4 apr 2023
Dear Noel.Thank you for taking the time to let us know about your experience while staying with us.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the management leadership team to ensure the necessary guidelines are in place and reviewed to prevent the issues you mentioned from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.Sincerely,

8/10 Buono

Sohui

Soggiorno di 4 notti a marzo 2023
Risposta di Guest Relations Management., il giorno 22 apr 2023
Dear Sohui.Thank you for your rating. We hope to see you back in HDM very soon.Kind regards

10/10 Eccellente

Michelle

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We loved our view of the ocean from our room. We loved all the seating viewing the ocean. The food at all the restaurants was delicious. We felt the prices on food and drinks was unreasonably high. Our room was perfect.
Soggiorno di 5 notti a marzo 2023
Risposta di Guest Relations Management., il giorno 1 apr 2023
Dear Michelle.We really appreciate your kind comments about your recent stay at Hacienda Del Mar. We look forward to welcome you back very soon.Kind regards.

4/10 Scarso

Maya

Viaggio di gruppo
Non mi è piaciuto: Pulizia
Could have been better
Let’s start with the positive: the resort grounds are lovely and the landscaping well cared for. The restaurant staff was pleasant and helpful; the breakfast crew at Tomatoes was particularly friendly. A few pools and beach chairs to choose from for sunbathing. The negatives were: shower obviously not cleaned when we arrived (stray hair and body wash smeared on walls). Even after I called about this problem, the shower remained not properly cleaned. Details were overlooked like the lack of mini bar in our room even though we paid for it through the all-inclusive. And when the mini bar arrived after I called, it was not consistently replenished as it should have been. Also, the cost of food and sundries at this report was ridiculous. You know you will pay more at resorts, but my friend was charged $27 US for a replacement bottle of sunscreen. The pricing at the restaurants were also unusually high; we were so happy we went the all-inclusive route. Our last night there we went to the steak restaurant for a nice dinner. There was a drunk man there who decided he was owed dances from my friend and I. When we rebuffed him he became angry and kept coming back to our table. The staff did nothing to remove this threat from us. The manager apologized and said security was called but 30 minutes later security still had not shown up. This drunk man’s behavior was so unacceptable that people from other tables took to looking out for us and warning us when he was on the move.
Soggiorno di 4 notti a marzo 2023
Risposta di Guest Relations Management., il giorno 31 mar 2023
Dear Guest.Thank you for bring this to my attention, your comments and concerns regarding your recent experience at Hacienda del Mar. Clearly our service did not meet your xpectations during your stay. For your experience of allof this, I do sincerely apologize.I can understand how upsetting this has been for you. I also want toassure that we take this concern very seriously and this is not the experience of service that we strive for.Sincerely,

10/10 Eccellente

PATTERSON

Soggiorno di 2 notti a marzo 2023
Risposta di Guest Relations Management., il giorno 18 apr 2023
Dear Patterson.Thank you very much for rating us.We look forwar to welcome you back very soon.Kind regards.

10/10 Eccellente

PATTERSON

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
I have always stayed at Hacienda Del Mar because the staff is always cordial and professional. it is quiet and food is always excellent.
Risposta di Guest Relations Management., il giorno 27 mar 2023
Dear Patterson.Thank you very much for your kind review about your recent stay at HDM. We hope to see you back in paradise very soon.Best wishes.

2/10 Terribile

Miguel

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Non mi è piaciuto: Servizi
The property is good, but I’m met with Expedia
Soggiorno di 7 notti a marzo 2023

4/10 Scarso

Thomas, Conifer

Viaggio di coppia
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Non mi è piaciuto: Personale e servizio
We had a room refrigerator that did not work, called front desk, they promised a repair person would show up. That never happened which was very frustrating as we had food/drink that went bad. Also, had shower that did not drain, called front desk again and promised a repair man that never showed up. When I checked out of resort, I brought it up to agent checking me out and ironically she did not even apologize for the inconvenience. I cannot recommend a hotel that does not address room problems when guest call to notify them and they take no action. Frustrating to say the least in particular for the room cost, food and drink costs.
Soggiorno di 5 notti a marzo 2023
Risposta di Guest Relations Management., il giorno 25 mar 2023
Dear Thomas.Thank you so much for your honest feedback. We truly apologize for your experience.All your comments will be extended to the Management team directly for proper follow up on this and in order to make actions to improve these areas. Hope you can grant us an opportunity to redeem your trust and welcome you back in the future.Warm regards.

8/10 Buono

Janice

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Loved watching whales from patio each day.
Soggiorno di 4 notti a marzo 2023
Risposta di Guest Relations Management., il giorno 22 mar 2023
Dear Janice.Thank you for your kind review, the whale season starts in December and usually ends at the end of March, lets plan for your next visit to Hacienda Del Mar!!Best wishes.

8/10 Buono

George, Southlake

Soggiorno di 6 notti a marzo 2023
Risposta di Guest Relations Management., il giorno 11 apr 2023
Dear Guest.Thank you for rating us, we hope to see you back in Hacienda Del Mar very soon.Kind regards.