Hotel a Calpine

“I was told the key was in the door so no entrance instructions were necessary. The key was in the door, the door was unlocked, and couldn't be locked. I tried again and again, but the door would not lock. I had to bring my valuables with me when I left the cabin as it was not safe to leave them in an open cabin. The back door off the kitchen was also unlocked when I arrived. I was concerned that safety was not a priority. Also, there was coffee, thank you, but no sugar or sweetener - that...

“High quality lodge with great amenities. A nice step up for a weekend getaway.”

“AC was broken, they “fixed” it and it was broken the second night as well and they did nothing about it. The spa said I needed to get “confirmed”, I tried four times over two weeks and nobody ever called me back. The manager knew and still nothing, then AFTER the time we wanted had passed the spa finally decided to call us like they had a Time Machine we could go back in time to get a massage. The fixtures in the room were horrible, for example, toilet was made for children or women because it...

“Room was smaller than a closet. Didn't get a refund even after having insurance”