Ocean Allure Costa Mujeres - Adults Only - All Inclusive ha una piscina?

Sì, la struttura dispone di 5 piscine all'aperto.

Gli animali sono accettati presso Ocean Allure Costa Mujeres - Adults Only - All Inclusive?

No, questa struttura non accetta animali domestici.

Quanto costa il parcheggio presso Ocean Allure Costa Mujeres - Adults Only - All Inclusive?

Il servizio di parcheggio con servizio di ritiro e riconsegna auto è gratuito.

A che ora si deve eseguire il check-in presso Ocean Allure Costa Mujeres - Adults Only - All Inclusive?

Orario del check-in: 15:00-23:00. Il check-in posticipato non è disponibile.

Ocean Allure Costa Mujeres - Adults Only - All Inclusive offre opzioni all inclusive?

Sì, la struttura offre un piano tariffario all inclusive. In questa struttura potrai praticare aerobica e altre attività.

Dove si trova Ocean Allure Costa Mujeres - Adults Only - All Inclusive?

Con un'ottima posizione sulla spiaggia di Costa Mujeres, questo resort si trova a 10 km da Playa Mujeres Golf Club (campo da golf), Playa Mujeres e Spiaggia di Punta Sam. Traghetto Ultramar Puerto Juárez e Spiaggia El Niño si trovano a meno di 15 km di distanza.

Ocean Allure Costa Mujeres - Adults Only - All Inclusive - Nuove Recensioni, Prezzi e Offerte per il 2026

10/10 Eccellente

Adilene

Viaggio di coppia

5 gen 2026

Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura

If anyone is thinking about staying at this property, the answer is YES — this is truly one of the best resorts in the Cancún Costa Mujeres area. Everything was a 10/10. The staff is outstanding. From check-in onward, everyone treated us with courtesy and warmth. Luis from the management team is amazing! always checking in to make sure everything was going well through our whole stay , Julio from guest services was extremely helpful , and Tomas Jonathan and Carla in the restaurants provided amazing service. The rooms were always impeccable, and the beach in this area is absolutely beautiful. Thank you to the entire team for such a wonderful stay — we would absolutely return and highly recommend this resort.

Soggiorno di 5 notti a dicembre 2025

6/10 Soddisfacente

Flora D

5 gen 2026

The room was dusty because of next door was under repair, they welcome note was not my name

Soggiorno di 5 notti a dicembre 2025

10/10 Eccellente

Marco

4 gen 2026

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura

great place

Soggiorno di 3 notti a dicembre 2025

6/10 Soddisfacente

Gregory

Viaggio con la famiglia

4 gen 2026

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura

Pros - Staff were excellent! Jennifer at the Front Desk went above and beyond to help us, so professional, and we cannot say enough good things about her, even stayed passed her shift to make sure we were taken care of. Nicte (poolside bar) was so pleasant, as were all of the bar staff. Cons - not having the buffet open for dinner was very disappointing and inconvenient, it was only open for breakfast and lunch so you had to go to the a la carte restaurants which is not great for people arriving at the resort after 3:30 p.m to check in or returning from a day excursion. especially since you needed reservations at the a la carte restaurants. Maintenance staff response was lacking for issues to be fixed (ie: shower, dead bolt on door not working - never fixed, electrical issue in a family members room - never fixed) Uneasiness in not having peep holes in the doors. Lacking in entertainment/activities in the evenings, really nothing to do. INCREDIBLY LONG process to check out, had to be done physically at the counter. Safety concern around the washroom by the pool, due to an elevation in the flooring - which is not marked or covered with non-slip material, several people tripped and fell.

Soggiorno di 6 notti a dicembre 2025

10/10 Eccellente

EMILIO O, Miami

Viaggio con la famiglia

4 gen 2026

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura

Large and clean room , amazing beach , excellent hotel , I recommend 100%

Soggiorno di 4 notti a dicembre 2025

10/10 Eccellente

Ryan Jonathan

Viaggio con la famiglia

4 gen 2026

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura

Great, beautiful new resort. Staff and service was excellent. Lots of diverse dining options. Plenty of space at pools and on the beach. Good level of activities and entertainment. We heard some guests having problems with getting reservations at a couple of the more popular restaurants, but that was not an issue as we had a Privilege room where we could make reservations for the week ahead of time. Also, restaurants seemed to have room at the earlier seating (6:30 or before).

Soggiorno di 7 notti a dicembre 2025

4/10 Scarso

Cameron George

Viaggio di coppia

4 gen 2026

Non mi è piaciuto: Pulizia e servizi

- [ ] Bug in room - [ ] Warm mini bar, was not stocked when we arrived - [ ] Paint overspray and sheet rock mud on floors - [ ] Swim up pool is cold - [ ] Bag was not at room when we got there - [ ] Mixed messages on when things are open - [ ] Night food - [ ] Nachos were nasty and had no guac - they were out - [ ] Multiple bars had no straws or limes - [ ] Turkey sandwich was okay but had barely any meat - [ ] Cheesecake was bad - [ ] Disco/dance area of sports bar had no dj or music - [ ] Butler has not contacted us and are unable to properly make reservations due to system only recognizing one guest. - [ ] Unable to choose a time for dinner reservation, just auto puts 6pm

Soggiorno di 3 notti a dicembre 2025

10/10 Eccellente

Sybil

Viaggio di coppia

4 gen 2026

Mi è piaciuto: Pulizia e servizi

Stayed 4 nights upgraded to Privilege status. I recommend. The food was good, great customer service, comfortable bed. The beach was just OK. Definitely will revisit!

Soggiorno di 4 notti a dicembre 2025

6/10 Soddisfacente

Lori, Jersey City

Viaggio di gruppo

3 gen 2026

Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura

They need to improve on service, quality of food, hospitality, and more.

Soggiorno di 5 notti a dicembre 2025

10/10 Eccellente

Emma Margaret

Viaggio di coppia, Viaggio con la famiglia

3 gen 2026

Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura

The staff was excellent. The pools and beach beautiful and the rooms spacious and lovely.

Soggiorno di 5 notti a dicembre 2025

6/10 Soddisfacente

Joyce

Viaggio di gruppo

3 gen 2026

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura

Poor customer service, no communication about activities, app we were supposed to used to book reservations for restaurants did not work properly and hotel staff failed to address issues to my satisfaction.

Soggiorno di 4 notti a dicembre 2025

8/10 Buono

christina

Viaggio con la famiglia

3 gen 2026

Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura

staff very friendly! however- not sure “privilege” is worth the upgrade. We could not get into the steak house- and for the alcohol- did not see much of an upgrade for that. If you want to sit on the special beach- you need to get there early to reserve a spot with your stuff. When it is at capacity- not sure how they can accommodate everyone in the “privilege “ area. But it is a beautiful property!

Soggiorno di 3 notti a dicembre 2025

4/10 Scarso

Greg

Viaggio di coppia

3 gen 2026

Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura

They did not have our room available and we were forced to upgrade and pay an additional 1300$. Our mini bar was not fulfilled on several days and had to repeatedly call the operator and at times it was not replenished. It took 1 hour to get chicken fingers at the privilege pool and they did not give us the correct order. Our TV stopped working 2x while we were there and had to call a maintenance person. Should I go on? Our Butler gave us the wrong start time for a show and we missed iur reservations because of it.

Soggiorno di 6 notti a dicembre 2025

2/10 Terribile

Weng Si

Viaggio con la famiglia

3 gen 2026

Mi è piaciuto: Servizi

Non mi è piaciuto: Condizioni e dotazioni della struttura

My family of four stayed for 4 days and 3 nights over Christmas to celebrate my mother’s birthday. We booked two rooms, which happened to be connected upon arrival. Unfortunately, the shower in one of the rooms was not working. I reported the issue that evening to the butler and then the front desk. Maintenance came to inspect the shower but left without any update. After following up later that night, I was told the issue couldn’t be fixed and was offered a room change. I requested that both rooms be switched so our family could stay together, but was told this required supervisor approval the next day. The following morning, we were assured the room change was confirmed and were asked to pack and wait in the lounge. After over an hour packing and another 45 minutes waiting, the supervisor insisted on inspecting the room herself and then told us we could stay and that maintenance would try to fix the shower after all. This showed a serious lack of communication and wasted our first night and half of the next day. Compensation was offered in the form of spa services, but the next available appointment was after our departure. This experience fell far below any 5-star standard. Poor communication and inefficiency made this stay extremely frustrating. I strongly recommend avoiding this hotel.

Soggiorno di 3 notti a dicembre 2025

8/10 Buono

Eric

Viaggio di coppia

2 gen 2026

Mi è piaciuto: Pulizia

Rooms were smaller. Food and service was excellent. Resort lacked the nightly entertainment yet.

Soggiorno di 5 notti a dicembre 2025

6/10 Soddisfacente

Stella, Rolling Hills Estates

Viaggio con la famiglia

2 gen 2026

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura

Food is not good as a five star resort

Soggiorno di 10 notti a dicembre 2025

10/10 Eccellente

Shawntel Nicole, Stockbridge

1 gen 2026

Staff and amenities

Soggiorno di 3 notti a dicembre 2025

6/10 Soddisfacente

Angela

Viaggio di coppia

31 dic 2025

Mi è piaciuto: Pulizia e servizi

Food, drink, beach was great. Most the staff was great. Had issues in our room with the bathroom. The ceiling and walls were leaking toilet water from above us. Reported the issue at 7am did not get another room until 7pm. Had to repeat and complain multiple times to multiple employees at the front desk. The manager on duty Jennifer did not resolve anything and kept putting us off. Another employee had me waiting in the lobby for Jennifer for over an hour 1/2 and neither showed back up. I had to complain to another manager who finally got us another room. Guess Jennifer’s shift ended and she didn’t care enough to fix the issue she knew about since her shift started at 8am or 9am. Ridiculous to tell us they had to get a room cleaned before they could check us in but they were steadily checking in other guest. Sucks I had to spend most of one day on vacation try to resolve this. Witness several people also complaining about plumbing issues from water leaking out of light fixtures to toilet dismounting off the wall with water leaks. The jets in our tub did not work either.

Soggiorno di 4 notti a dicembre 2025

8/10 Buono

Stephen O.

30 dic 2025

Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura

The rooms were clean, spacious. For a new facility, everything was in good working order, plumbing, electrical were all in good working condition. Staff were always readily available, polite and eager to help.

Soggiorno di 7 notti a dicembre 2025

10/10 Eccellente

Gregory

30 dic 2025

Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura

5 stars

Soggiorno di 7 notti a dicembre 2025

4/10 Scarso

Ryan

30 dic 2025

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura

Unfortunately, the negatives outweighed the positives. The biggest issue was the misleading room description. We booked a Junior Suite with sea view but were given a room facing the back of the building with a view of another resort. When we complained, staff claimed that as long as we could slightly see the ocean from the balcony, it qualified as a sea-view room—which is misleading and unacceptable. We also experienced ongoing power and AC issues. The circuit breaker kept tripping, and the room phone didn’t work without power, forcing us to walk to the front desk multiple times. The first night, no technician showed up and we slept without power or AC. The second night, after insisting again, they finally sent someone and fixed the issue, but the situation was extremely frustrating. Food quality and access were disappointing. Two restaurants required reservations, yet there was no availability for our entire stay—even from day one. Staff refused to make any exceptions. The remaining restaurants had long lines, with wait times up to an hour. One night, we couldn’t get dinner anywhere and had to rely on room service. The club sandwich we received was tasteless, with very dry meat. Guests who booked through Expedia receive a different-colored wristband, and the staff clearly treats them as inferior, which was very noticeable. The spa experience was also a letdown. We paid $280 for an 80-minute massage. Mine was fine, but my wife’s deep tissue massage was poorly done. The manage

Soggiorno di 4 notti a dicembre 2025

10/10 Eccellente

William

29 dic 2025

Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura

Spotless and courteous, a true five star resort

Soggiorno di 4 notti a dicembre 2025

10/10 Eccellente

Nikita

28 dic 2025

Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura

Brand new beautiful resort, beautiful room, amenities, gym and restaurants, especially Privilege restaurant and pool, staff is super attentive and kind.Ceviche at seafood place is bomb, coffee shop and French place are yummy too. Make sure u make reservations with the butler for all days of your stay right the way after check in , or you will wait a long time to get anywhere.Overall very relaxing, enjoyable experience, thank you guys

Soggiorno di 5 notti a dicembre 2025

10/10 Eccellente

Tamara

28 dic 2025

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura

Julian Ortega was great! Meeting him at the beginning was a great start of our resort experience.

Soggiorno di 4 notti a dicembre 2025

10/10 Eccellente

Alice

Viaggio con la famiglia

28 dic 2025

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura

Me and my family came for our first Christmas vacation. We had a great time. Huge S/O to Francisco in the Sports Bar too. My partner and I had the best drinks from him.

Soggiorno di 3 notti a dicembre 2025

Ocean Allure Costa Mujeres - Adults Only - All Inclusive

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Suite Junior, vista giardino

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