A che ora si deve eseguire il check-in presso Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort?

Orario del check-in: 15:00-24:00. Il check-in posticipato è disponibile con orario limitato.

A che ora si deve eseguire il check-out presso Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort?

Orario del check-out: 12:00. Il check-out posticipato è soggetto a disponibilità dietro pagamento di un supplemento.

Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort - Nuove Recensioni, Prezzi e Offerte per il 2026

Q: Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort ha una piscina?

Sì, la struttura dispone di 4 piscine all'aperto e una piscina per bambini. Orario di accesso: 07:00–20:00.

Q: Gli animali sono accettati presso Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort?

No, questa struttura non accetta animali domestici.

Q: Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort offre opzioni all inclusive?

Sì, la struttura offre un piano tariffario all inclusive.

Q: Dove si trova Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort?

Nella splendida cornice della spiaggia di Costa Mujeres, questo resort si trova a 4,5 km da Playa Mujeres Golf Club (campo da golf) e a 10 km da Playa Mujeres e Spiaggia di Punta Sam. Traghetto Ultramar Puerto Juárez e Spiaggia El Niño si trovano a meno di 15 km di distanza.

10/10 Eccellente

Maria

Viaggio di gruppo

12 gen 2026

Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura

Mauricio Camacho and David Albahari were amazing. Polite. Nice. They took care of everything for us and were behind every detail. Staff were friendly and amenities were very clean. We loved our expedia benefits. Mauricio and David enhanced our experience with their service. We really appreciate them being our concierges. Thanks!! :)

Soggiorno di 5 notti a gennaio 2026

8/10 Buono

Santina

9 gen 2026

The staff was amazing! Xavier, Miguel the lifeguard at kids pool and his co-worker life guard at the beach, were exceptional. My husband suffered a stroke over a year ago. Xavier and Miguel made sure he was able to go sit in kiddy pool everyday to refresh himself. By our last day, Miguel organized to get my husband in the ocean with the help of one of his colleague lifeguards. It was the best gift they could have given him. As for the rest, the food was good, lots of variety for supper, but lunch variety was very limited. Overall, the rooms were clean. As for kids activities, they charge for surfing and trampoline...which were quite expensive. The lazy river was amazing!

Soggiorno di 1 notte ad agosto 2025

10/10 Eccellente

Michael

Viaggio con famiglia e bambini piccoli

8 gen 2026

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura

Our stay was absolutely amazing can’t wait to come back!!!! Everything from the food, drinks and activities were great. Been to Mexico many times in the past but this was the best AMAZING BEACH!!! Our butlers David and Mauricio went out of their way to make everything so special THANK YOU!!!Cant wait to come again

Soggiorno di 7 notti a gennaio 2026

8/10 Buono

Cherleen

Viaggio con la famiglia

3 gen 2026

Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura

We had our own concierge from Expedia. He was very helpful and kind. All the staff were very nice. Our room smelled damp and musky, but we got a dehumidifier to our room as soon as we asked for one. Room was very clean otherwise. We went to two Al a Cartes--Mexian & Italian. The food definitely needs an upgrade. The buffet wasn't too bad. Lots to choose from. My kids favourite was the breakfasts. Coffee is mediocre. We had a great trip and enjoyed the pool and beach areas. On Christmas Day, we went on a catamaran to Ilsa Mejures. It was a lot of fun. My only complaint is they sold me $40 us sunblock, only to find out we weren't snorkeling. That was a waste of money. Would we come back to this resort? If it was cheaper, maybe. We enjoy going to different resorts every year.

Soggiorno di 7 notti a dicembre 2025

10/10 Eccellente

Michael

Viaggio con famiglia e bambini piccoli

1 gen 2026

Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura

This resort was a total delight, especially the service from everyone we met. Best family holiday destination. We loved the included buffet meals each day. The great daily shows. The Kids club (thanks Wendy & Alis!). The pool parties, clean beach, New Years show (so awesome!), modern gym, lazy river, grotto bar, excursions, and Expedia perks (thanks David & Mauricio).

Soggiorno di 12 notti a dicembre 2025

10/10 Eccellente

Brett

29 dic 2025

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura

Mauricio/David were excellent and a big help to my family!!

Soggiorno di 7 notti a dicembre 2025

4/10 Scarso

Alisha

Viaggio con famiglia e bambini piccoli

28 dic 2025

Non mi è piaciuto: Pulizia

The resort was nice but unfortunately our family got sick with travellers diarrhea. No matter how nice a resort is, if we can't trust their sanitation practices we cannot enjoy and fully relax during our stay.

Soggiorno di 7 notti a dicembre 2025

2/10 Terribile

Rahul

24 dic 2025

Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura

Very disappointed. They only provide you 4 bottles of drinking water a day per room.that is ridiculous.Tap water is so stinky for taking shower dont even think to drink that. I have requested drinking water bottles for 2 days.i have screenshots which we requested.i m here talkinn with proofs.if you need that let me know. Then there was no hot water in shower. Dining area closes even before 30mins the time they mention.there are no benefits for expedia customers.they give you coupon but that is useless. Last day of our trip we put our stuff in the hospitality room and their staff opened our stuff without even asking us or contact us.they knew we have booked that room.i would love to post the pictures. For us its 2 star out of 5 star.

Soggiorno di 6 notti a dicembre 2025

4/10 Scarso

chandan

Viaggio con la famiglia

23 dic 2025

Mi è piaciuto: Servizi e condizioni e dotazioni della struttura

During checkout time, front desk told us you can have your stuff in hospitality room until shuttle came and then without informing us they start to dig our stuff & by chance I went back to pick my stuff and I saw they were digging our stuff and I ask them why you are doing this, they told me I think you left the place and I even click the pictures of that staff

Soggiorno di 6 notti a dicembre 2025

10/10 Eccellente

Danielle

Viaggio con famiglia e bambini piccoli

23 dic 2025

Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura

Everything was great had a medical emergency and David was great and make sure I was taken care of everytime I texted he answered right away told him it was my sons birthday and made sure it was unforgettable the Expedia team was great at the hotel

Soggiorno di 4 notti a dicembre 2025

2/10 Terribile

Balbir

Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia

20 dic 2025

Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura

This trip was intended to celebrate two significant family milestones, my mother’s 60th birthday and my sister’s 30th birthday, but instead resulted in distress, discomfort, and disappointment for our entire group. The reservation consisted of three rooms for a total of eight guests. From the outset of our stay, the accommodations failed to meet even basic standards of cleanliness and hospitality. Upon arrival, bugs were present in the room. Despite calling the front desk four times, it took an excessive amount of time for someone to respond and inspect the issue. Additionally, the bathtub water was visibly yellow, which was immediately reported. We were unable to use the jacuzzi during our stay. The rooms were clearly not properly cleaned,the floors were never cleaned during our stay. These conditions were unsanitary and unacceptable. Furthermore, hot water was only available for two of the seven nights of our stay. For the remaining nights, our family including young children was forced to shower with cold water. This compounded the discomfort and frustration of the situation. Our 6-year-old and 3-year-old children were deeply distressed

Soggiorno di 7 notti a dicembre 2025

2/10 Terribile

Rajvinder

17 dic 2025

Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura

10/10 Eccellente

Elizabeth

16 dic 2025

Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura

Great room, courteous staff. David and Luis, my expedia reps were amazing!

Soggiorno di 3 notti a dicembre 2025

8/10 Buono

ALEXANDER

14 dic 2025

Soggiorno di 6 notti a dicembre 2025

10/10 Eccellente

Tracy

Viaggio di gruppo, Viaggio di coppia, Viaggio con la famiglia

11 dic 2025

Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura

Overall, the resort was very nice. Luis and David made our trip! If it wasn't for them, our experience would have been far less enjoyable. Our room smelled very 'wet'. We were delivered a dehumidifier, which helped. We started with a clock and scale, and by day 2, they took our scale, and by day 3, they took our clock. The same thing happened with others that we traveled with. No one ever said that they would be taking these from our room. It was very odd for it to happen to every single room our group had (6 rooms) Food overall was average. It was tough to get reservations, which made it disappointing. There is only the buffet for breakfast, which got old on day 3. Pools were great! The swim-up bar was AWESOME! Drinks- plentiful and very sweet. Plenty of bars open in the evening as well. The pictures they took was a very nice touch! Overall, I would recommend this resort. The people were so so accommodating and nice! This was my first trip booking through Expedia with air, hotel, transfers and I would do it again!

8/10 Buono

Dustin R

Viaggio di gruppo, Viaggio con la famiglia

11 dic 2025

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura

Overall property was great! From The moment we walked in I felt welcomed (love the clapping). Let me say if it wasn’t for Luis and David my rating would’ve been much different. They made our trip. Very knowledgeable and so nice. They are truly the ambassadors of your resort. Food: overall good. There needs to be more later night options to eat. Room service was terrible and nothing else was open. Very disappointing Dining- if it wasn’t for Luis getting us reservations we would’ve been eating the buffet every night. The app didn’t work to make reservations and dining for us is an important factor when choosing a resort. We couldn’t get into anything. Pools- very nice. Temps were good - very clean. We rented the private cabanas for our group and received top notch service. So much we rented one every single day. Room- clean and no frills. Never had an issue with the room. Spa- did 2 treatments and was worth it. Every one was very nice Coffee shop- good but they need more workers. Typical wait time for a coffee was over 30 mins if you went after 7:30 am. It was a nice option at the resort. Workers- every single one of the workers were so nice so so nice. Always smiling, always helpful, and willing to make our trip extra special. I’d come back To this resort because of the workers ( especially Luis and David) Finally let’s talk about the smell they pump into the resort- I need it :). The hotel smells so clean.

Soggiorno di 5 notti a dicembre 2025

10/10 Eccellente

Shawn Allen

Viaggio di gruppo, Viaggio con la famiglia

11 dic 2025

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura

We have been to Cancun a dozen times. We've always used Expedia. This is the first time that we have had Expedia contact/concierge on Planet Hollywood staff. José Luis Pérez and David Albahari greeted us and were extremely friendly and helpful! We had a group of 15 and they set up a WhatsApp account group chat so we could all communicate with them for whatever we needed. One or both responded immediately every time and they were so helpful for our large group that we couldn't thank them enough! They made dinner reservations. Cabana reservations. Organized our transportation. And answered every questionwe had. It saved us so much time and was so easy and we appreciate them so much. Normally you have to go to guest services but José Luis and David were just a message away without having to stop what you're doing to have a question answered. Their services were free. There was never anything they were trying to sell just extremely friendly and super cool! José even knew what kind of Monster Energy drink my wife was looking for and no kidding he stopped at a store on his way to work and brought them to us! We even had a few minor room service issues and they were on it, rattling cages for us, fixing it. Expedia liaison is an absolute must when it comes to convenience and peace of mind. The complex is massive the only downside is no rooms on the beach. Its a 100yd walk. There is main pool, lazy river, Flowrider, younger kids water slide park and ton more.

Soggiorno di 5 notti a dicembre 2025

10/10 Eccellente

Heather M, Polk City

11 dic 2025

Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura

I love that they clean your room and fill your fridge everyday and the room is spotless

Soggiorno di 5 notti a dicembre 2025

2/10 Terribile

Joseph

8 dic 2025

Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura

Staff was useless, food was mostly bad, front desk people were horrible to deal with. There were too many hidden costs. The complex was pretty dirty. room service went multiple days before being picked up. The restaurants also couldn’t manage the crowds.

Soggiorno di 4 notti a dicembre 2025

10/10 Eccellente

Abdelrahman

8 dic 2025

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura

Amazing resort and an even more amazing staff. The place is clean, vibrant, and perfect for families. Every staff member we met was kind, helpful, and genuinely cared about making our stay great. Their service alone makes the trip worth it. Highly recommended!

Soggiorno di 6 notti a dicembre 2025

8/10 Buono

Araceli Fuentes

Viaggio con la famiglia

4 dic 2025

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura

La comida en general, desayuno, almuerzo, cena, snack, es buena. Lo que no me gusto es que no tienen mas que un restaurante para el desayuno almuerzo, si no llegas antes de las 11, te toca ir a una cafeteria que esta muy basica. El problema fue en los cuartos, 2 dias no hicieron la limpieza, otro tuvimos que hablar para que la hicieran. 2 dias sono una alarma que no pedimos. Tampoco ponen agua mineral, que porque debes de tener un nivel de habitación o algo asi, eso si es la primera vez que me pasa en un todo incluido. El teato al aire libre no fue muy disfrutable cuando cantan, otro tipo de espectaculo se disfruto

Soggiorno di 6 notti a ottobre 2025

10/10 Eccellente

Alrian

1 dic 2025

Soggiorno di 1 notte a novembre 2025

10/10 Eccellente

Jun Daniel Hagid

Viaggio di gruppo

30 nov 2025

Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura

Good overall. Appreciated the assistance from the Expedia reps at the resort, David and Luis, during my stay, with helping with answering my questions, dinner resos and confirming my shuttle pickup to the airport. David and Luis also kept checking in with me on the daily basis to ensure if I need anything.

Soggiorno di 5 notti a novembre 2025

6/10 Soddisfacente

Octavio Valencia

Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia

28 nov 2025

Non mi è piaciuto: Pulizia e servizi

La pepsi y refrescos en general sin gas, pura cerveza 2x, tuve que hablar varias veces para que hucieran la limoueza, y para que surtieran el mini Bar, en el restaurante la misma comida estuve 6 días y siempre lo mismo en el desayuno comida y cena, espectaculos muy jodidos, habia bodas y ocupaban restaurantes bares y no se podia entrar, lo unico bueno para mi gusto fue la concierge Adriana Liseth Angel le doya ella 5 estrellas, olvide mi computadora, la recupero y me la enviaron, gracias a ella, el hotel creo que pague una buena cantidad y hay otros hoteles mejores para mi gusto

Soggiorno di 5 notti a novembre 2025

4/10 Scarso

Vue

Viaggio con famiglia e bambini piccoli

24 nov 2025

Non mi è piaciuto: Condizioni e dotazioni della struttura

The overall experience was disappointing for what is supposed to be a 5-star resort. It certainly did not feel like 5 stars at all. The rooms and overall facilities were very rundown (broken old drawers in the rooms) and everything was just very outdated. Service is extremely slow. Getting coffee from the coffee shop took forever considering there is usually only one barista taking and making orders for the entire resort. Room service takes about 2 hours (30 min to process an order and another 1.5hours to deliver). Food was mediocre considering that the best meal I had was at the airport during my entire trip. It was also not the easiest to secure restaurant reservations with there being very little availability. Staff were all very kind and welcoming, and the shows were great to watch. The lazy river was enjoyable, but was usually quite busy and took some time to secure a donut. The overall resort did not meet my expectations especially not for a 5-star hotel. I've stayed at 4-star hotels that were better than this one. Amenities were pretty good for kids, but I probably would not recommend this to anyone looking for a luxury 5-star hotel experience.

Soggiorno di 4 notti a novembre 2025

Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort

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