ApartHotel a East Austin

“Not as advertised. Pool closed. Apartment had broken furniture, including the desk office chair, that my 5 year old sat in the night we arrived that literally fell over because multiple feet were bent.. Apartment is right next to trash room. Hallway smelled of narcotics and apartment had strong cleaning chemical smell. Cheap pack and play, no crib as advertised. Couch full of stains. Unit was dirty upon arrival. including someone elses hair in one of the showers. Oven still had old food...

“Love the wafflesTeens like the extra space and kitchenette Sofa bed was not comfortable so I would just get 2 rooms instead.Rooms were clean”

“We stayed a few nights in this hotel and had a subpar experience. We found things in the couch and the dishwasher was still loaded when we arrived which put us off to the cleanliness of the room. We had a neighboring room with a dog which provided an ample amount of barking during our stay. We also had an issue with the hot water where it would only work if we ran the sink and the shower at the same time. When we informed management of this they said that was normal for their rooms. The bathroom...

“We had an amazing stay at Kasa Downtown Austin! The apartment was extremely spacious, and it was nicely decorated and clean. All appliances were easy to use, and the bed was very comfortable. The walk-in closet with provided hangers was an unexpected plus. Also, the building itself was very easy to navigate, and the check-in and check-out process was seamless. We really enjoyed being able to walk right out of the building into a walkable, safe area of downtown Austin with plenty of shops and...

“Rooms were dirty…we had to be moved after we seen our first room. The air didn’t work, tv remote didn’t work and room was filthy. We were then told the only available room was a queen suite with fold out couch. We went to look at it and it was dirty. The desk clerk then said he had one king suite he was saving to sell but gave it to us anyway. The bedding we had for the fold out couch had huge holes throughout the comforter. When we asked for a new blanket, we were given a mattress pad because...