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Recensioni per Dreams Jade Resort & Spa - All Inclusive

4.5 out of 5
Dreams Jade Resort & Spa - All Inclusive
Unidad 26, Mz 20 Lote 1-1 SM 3, Puerto Morelos, QROO

Recensioni

8,2

Ottimo

Valutazione di 10 - Eccellente. 510 su 1021 recensioni" "
Valutazione di 8 - Buono. 259 su 1021 recensioni" "
Valutazione di 6 - Soddisfacente. 138 su 1021 recensioni" "
Valutazione di 4 - Scarso. 69 su 1021 recensioni" "
Valutazione di 2 - Terribile. 45 su 1021 recensioni" "

8,8/10

Pulizia

9,0/10

Personale e servizio

8,4/10

Servizi

8,6/10

Condizioni e dotazioni della struttura

8,6/10

Ecosostenibilità

Recensioni

10/10 Eccellente

Laurie

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Room service was difficult to get food to the room, up charge for wine, housekeeping missed our room had to call down, room was cleaned at 4pm
Soggiorno di 5 notti ad aprile 2024
Risposta di Samanta Aguilar E-concierge , il giorno 2 mag 2024
Dear valued guestWe would like to thank you for choosing Dreams Jade resort & spa. It was a pleasure to have you here and we appreciate that you have taken the time to share your experience.We are pleased to learn you enjoyed the resort facilities as much as you did.We strongly believe that there is always room for improvement and your constructive criticism will assist with our continuous efforts aimed at meeting our guests' expectationsWe are working on a daily basis to exceed our guests’ expectations and would love to have the opportunity to host you again in the near future to offer you a remarkable stay.Sincerely,

10/10 Eccellente

Marcy

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great
Soggiorno di 3 notti a gennaio 2024
Risposta di Samanta Aguilar E-concierge, il giorno 2 mag 2024
Dear valued guest,Thank you for taking the time to write these amazing comments. We are pleased to learn you enjoyed the resort facilities as much as you did. The team spent a considerable amount of time focusing on the small details that make a differenceWe hope that you had a pleasant journey back home and it would be a pleasure to welcome you back in the future!Best regards

10/10 Eccellente

Tae Yeon

Soggiorno di 7 notti ad aprile 2024
Risposta di Samanta Aguilar E-concierge, il giorno 2 mag 2024
Dear valued guest,Thank you for taking the time to write these amazing comments. We are pleased to learn you enjoyed the resort facilities as much as you did. The team spent a considerable amount of time focusing on the small details that make a differenceWe hope that you had a pleasant journey back home and it would be a pleasure to welcome you back in the future!Best regards

8/10 Buono

Javier

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The staff was mostly friendly but some really hated their lives and it showed. The ones that didn’t were great. The food options were not the greatest but the buffet was amazing. I loved that the adults only pool didn’t look like a spring break college party.
Soggiorno di 5 notti ad aprile 2024
Risposta di Samanta Aguilar E-concierge, il giorno 2 mag 2024
Dear valued guest,Thank you for taking the time to write these amazing comments. We are pleased to learn you enjoyed the resort facilities as much as you did. The team spent a considerable amount of time focusing on the small details that make a differenceIn addition, we strongly believe that there is always room for improvement, and your constructive criticism will assist with our continuous enhancementWe hope that you had a pleasant journey back home and it would be a pleasure to welcome you back in the future!Best regards

10/10 Eccellente

Rachelle

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I would absolutely stay here again! From checking in to checking out and everything in between this resort exceeded our expectations! Staff was incredible and so kind. Our room was a beautiful oceanfront, got pretty hot in the room at night but was manageable. The food was great and i would recommend this place to anyone. Looking forward to visiting again and bringing our kids next time!!!!
Soggiorno di 4 notti ad aprile 2024
Risposta di Samanta Aguilar E-concierge, il giorno 30 apr 2024
Dear valued guest,Thank you for taking the time to give us your feedback and rating your recent visit to our resort. Dreams Jade is quite a special place; made by the team, but also by the lovely guests, like you, whom we have the pleasure of welcoming here every day.It is a pleasure for us to know that your experience exceeded your expectations. Our number one priority is to make every guest experience exceptional and as special as it can be.We look forward to welcoming you back soon, for the opportunity to provide you with another wonderful and memorable experience.Best regards,

10/10 Eccellente

MA CHRISTINE ANNE

Mi è piaciuto: Condizioni e dotazioni della struttura
Soggiorno di 6 notti ad aprile 2024
Risposta di Samanta Aguilar E-concierge, il giorno 30 apr 2024
Dear valued guest,Thank you for taking the time to give us your feedback and rating your recent visit to our resort. Dreams Jade is quite a special place; made by the team, but also by the lovely guests, like you, whom we have the pleasure of welcoming here every day.It is a pleasure for us to know that your experience exceeded your expectations. Our number one priority is to make every guest experience exceptional and as special as it can be.We look forward to welcoming you back soon, for the opportunity to provide you with another wonderful and memorable experience.Best regards,

10/10 Eccellente

Jeffery, Berkley

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Now Jade has for years been my go-to vacation spot in Mexico. The staff is always wonderful, the food is awesome, and the resort itself is perfect.
Soggiorno di 6 notti ad aprile 2024
Risposta di Samanta Aguilar E-concierge, il giorno 24 apr 2024
Dear valued guest,Thank you for taking the time to write these amazing comments. We are pleased to learn you enjoyed the resort facilities as much as you did. The team spent a considerable amount of time focusing on the small details that make a differenceWe hope that you had a pleasant journey back home and it would be a pleasure to welcome you back in the future!Best regards

8/10 Buono

Emma

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Excelent
Soggiorno di 4 notti ad aprile 2024
Risposta di Samanta Aguilar E-concierge, il giorno 23 apr 2024
Dear valued guest,Thank you for taking the time to write these amazing comments. We are pleased to learn you enjoyed the resort facilities as much as you did. The team spent a considerable amount of time focusing on the small details that make a differenceWe hope that you had a pleasant journey back home and it would be a pleasure to welcome you back in the future!Best regards

10/10 Eccellente

Katherine Anne

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 4 notti a marzo 2024
Risposta di Samanta Aguilar E-concierge, il giorno 23 apr 2024
Dear valued guest,Thank you for taking the time to write these amazing comments. We are pleased to learn you enjoyed the resort facilities as much as you did. The team spent a considerable amount of time focusing on the small details that make a differenceWe hope that you had a pleasant journey back home and it would be a pleasure to welcome you back in the future!Best regards

8/10 Buono

Sydney

Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Our family had a great week here, the staff were all amazing and the facilities very clean.
Soggiorno di 7 notti ad aprile 2024
Risposta di Samanta Aguilar E-concierge, il giorno 22 apr 2024
Dear valued guest,Thank you for taking the time to write these amazing comments. We are pleased to learn you enjoyed the resort facilities as much as you did. The team spent a considerable amount of time focusing on the small details that make a differenceWe hope that you had a pleasant journey back home and it would be a pleasure to welcome you back in the future!Best regards

10/10 Eccellente

Patricia, Olean

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Beautiful property, excellent staff, high standards were certainly evident in all areas of Dreams Jade. At check-in, we were greeted with a refreshing towel, glass of champagne, and immediate service to check us in & orient us to areas of the resort. Our Junior Suite was comfortable with a lovely view, good AC, easy walking distance to the pool area, beach, bars & eating options. Excellent availability for dining at the a la carte restaurants, with good food and attentive and professional staff. Buffet dining was excellent as well. Plentiful activities, enjoyable entertainment throughout our week. There were a number of weddings on the grounds during our stay, beautifully done and unlike other resorts, did not inconvenience other guests. We have traveled to the Caribbean many times & feel that this resort provided one of our favorite stays. The entire staff... front desk, waiters, concierge, performers, and management seem to have gotten everything right. I know we will be happy to return to Dreams Jade.
Soggiorno di 7 notti ad aprile 2024
Risposta di Samanta Aguilar E-concierge, il giorno 22 apr 2024
Dear valued guest,Thank you for taking the time to give us your feedback and rating your recent visit to our resort. Dreams Jade is quite a special place; made by the team, but also by the lovely guests, like you, whom we have the pleasure of welcoming here every day.It is a pleasure for us to know that your experience exceeded your expectations. Our number one priority is to make every guest experience exceptional and as special as it can be.We look forward to welcoming you back soon, for the opportunity to provide you with another wonderful and memorable experience.Best regards,

10/10 Eccellente

Anne, Tampa

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great dining options and beautiful property
Soggiorno di 4 notti a marzo 2024
Risposta di Samanta Aguilar E-concierge, il giorno 22 apr 2024
Dear valued guest,Thank you for taking the time to write these amazing comments. We are pleased to learn you enjoyed the resort facilities as much as you did. The team spent a considerable amount of time focusing on the small details that make a differenceWe hope that you had a pleasant journey back home and it would be a pleasure to welcome you back in the future!Best regards

8/10 Buono

Megan

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
we loved the resort… good rooms, great activities, pool was good, food was okay some places werent good
Soggiorno di 6 notti ad aprile 2024
Risposta di Samanta Aguilar E-concierge, il giorno 21 apr 2024
Dear valued guest,Thank you for taking the time to write these amazing comments. We are pleased to learn you enjoyed the resort facilities as much as you did. The team spent a considerable amount of time focusing on the small details that make a differenceWe hope that you had a pleasant journey back home and it would be a pleasure to welcome you back in the future!Best regards

10/10 Eccellente

victoria

Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We had a great stay! A couple travelling with a 1 year old. It was kid friendly with a balance for us to enjoy too. Weather was great. The beach has lots of seaweed but it was cleaned often. Our room was nice and clean! The staff were amazing especially Oscar at the lobby bar. He gave impeccable service and he will always be remembered.
Soggiorno di 7 notti ad aprile 2024
Risposta di Samanta Aguilar E-concierge, il giorno 21 apr 2024
Dear valued guest,Thank you kindly for posting such a nice review! We are happy to read that your stay with us was up to par with your expectations.It is a pleasure for us to know that you enjoyed your sojourn and the quality of service that was offered. We will certainly share your compliments with the staff members who played a part in making your experience so pleasant.We trust we shall have the opportunity to welcome you once again to this beautiful paradise of ours.Kind regards

10/10 Eccellente

Christine

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The entertainment team was amazing and so accommodating! They were always looking for ways to make sure we had the best time!
Soggiorno di 5 notti ad aprile 2024
Risposta di Samanta Aguilar E-concierge, il giorno 21 apr 2024
Dear valued guest,Thank you for taking the time to give us your feedback and rating your recent visit to our resort. Dreams Jade is quite a special place; made by the team, but also by the lovely guests, like you, whom we have the pleasure of welcoming here every day.It is a pleasure for us to know that your experience exceeded your expectations. Our number one priority is to make every guest experience exceptional and as special as it can be.We look forward to welcoming you back soon, for the opportunity to provide you with another wonderful and memorable experience.Best regards,

10/10 Eccellente

Jennifer A, Prosper

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great time for spring break for my high schoolers and myself.
Soggiorno di 5 notti a marzo 2024
Risposta di Samanta Aguilar E-concierge, il giorno 19 apr 2024
Dear valued guest,Thank you for taking the time to give us your feedback and rating your recent visit to our resort. Dreams Jade is quite a special place; made by the team, but also by the lovely guests, like you, whom we have the pleasure of welcoming here every day.It is a pleasure for us to know that your experience exceeded your expectations. Our number one priority is to make every guest experience exceptional and as special as it can be.We look forward to welcoming you back soon, for the opportunity to provide you with another wonderful and memorable experience.Best regards

8/10 Buono

Brock

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Staff were all very friendly. Other than the cleaning lady who took cash from our bedside table 😬. Use the safe people. Would have liked to see more authentic Mexican food, shows etc. Seemed to cater mostly to Americans. The timeshare presentation was annoying but I guess I could have pushed harder to decline it. Loved the beach volleyball and personable staff, servers. I felt safe the whole time and the facility options were wonderful. Pools were all fantastic and clean.
Soggiorno di 6 notti ad aprile 2024
Risposta di Samanta Aguilar E-concierge, il giorno 19 apr 2024
Dear valued guest,Thank you for taking the time to give us your feedback and rating your recent visit to our resort. Dreams Jade is quite a special place; made by the team, but also by the lovely guests, like you, whom we have the pleasure of welcoming here every day.We are thrilled to see that you rated your experience positively, and we hope it exceeded your expectations. Your feedback is invaluable to us as we strive to provide exceptional service to all our guests.We apologize in advance for any inconveniences during your stay; we assure you that our mission is to provide quality service and to make our guests’ vacations a memorable moment.Once again, thank you for choosing Dreams Jade Resort & Spa. We look forward to welcoming you back for another wonderful stay in the future. Warm regards

10/10 Eccellente

Roodeline

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Everything was great. I didn't like the fact i requested a room with double beds and at check-in i had a king instead. But, overall i enjoyed my stay and will be definitely coming back.
Soggiorno di 5 notti ad aprile 2024
Risposta di Samanta Aguilar E-concierge , il giorno 18 apr 2024
Dear valued guest,Thank you for taking the time to give us your feedback and rating your recent visit to our resort. Dreams Jade is quite a special place; made by the team, but also by the lovely guests, like you, whom we have the pleasure of welcoming here every day.It is a pleasure for us to know that your experience exceeded your expectations. Our number one priority is to make every guest experience exceptional and as special as it can be.We look forward to welcoming you back soon, for the opportunity to provide you with another wonderful and memorable experience.Best regards,

4/10 Scarso

Tymeka Tyeia

Soggiorno di 3 notti a marzo 2024
Risposta di Samanta Aguilar E-concierge, il giorno 17 apr 2024
Dear guest,Thank you for taking the time to rate your recent visit to our resort.Although unfortunately we did not meet your expectations as a hotel, we really appreciate your visit and your feedback is very important to our team.We hope you had a pleasant trip back home and it would be our pleasure to welcome you back in the future!Sincerely,

10/10 Eccellente

Charles Brent

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 6 notti a marzo 2024
Risposta di Samanta Aguilar E-concierge, il giorno 17 apr 2024
Dear valued guest,Thank you for taking the time to give us your feedback and rating your recent visit to our resort. Dreams Jade is quite a special place; made by the team, but also by the lovely guests, like you, whom we have the pleasure of welcoming here every day.It is a pleasure for us to know that your experience exceeded your expectations. Our number one priority is to make every guest experience exceptional and as special as it can be.We look forward to welcoming you back soon, for the opportunity to provide you with another wonderful and memorable experience.Best regards,

10/10 Eccellente

Brian

Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Excellent
Soggiorno di 4 notti a marzo 2024
Risposta di Samanta Aguilar E-concierge, il giorno 15 apr 2024
Dear valued guest,Thank you for taking the time to give us your feedback and rating your recent visit to our resort. Dreams Jade is quite a special place; made by the team, but also by the lovely guests, like you, whom we have the pleasure of welcoming here every day.It is a pleasure for us to know that your experience exceeded your expectations. Our number one priority is to make every guest experience exceptional and as special as it can be.Should you have any further comments or if there is anything specific you would like to share with us, please feel free to reach out. We value your input and are always here to listen.We look forward to welcoming you back soon, for the opportunity to provide you with another wonderful and memorable experience.Best regards,

10/10 Eccellente

Nupsie-flore Danaly

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The property was clean and the staff was super friendly and helpful! They welcome you as family coming home and it truly feels that way. I tried every bar and the drinks were not good but the food, especially the buffet restaurant was amazing!
Soggiorno di 3 notti a marzo 2024
Risposta di Samanta Aguilar E-concierge, il giorno 15 apr 2024
Dear valued guest,Thank you for taking the time to give us your feedback and rating your recent visit to our resort. Dreams Jade is quite a special place; made by the team, but also by the lovely guests, like you, whom we have the pleasure of welcoming here every day.It is a pleasure for us to know that your experience exceeded your expectations. Our number one priority is to make every guest experience exceptional and as special as it can be.Should you have any further comments or if there is anything specific you would like to share with us, please feel free to reach out. We value your input and are always here to listen.We look forward to welcoming you back soon, for the opportunity to provide you with another wonderful and memorable experience.Best regards,

10/10 Eccellente

Nicholas

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 3 notti ad aprile 2024
Risposta di Samanta Aguilar E-concierge, il giorno 15 apr 2024
Dear valued guest,Thank you for taking the time to write these amazing comments. We are pleased to learn you enjoyed the resort facilities as much as you did. The team spent a considerable amount of time focusing on the small details that make a differenceWe hope that you had a pleasant journey back home and it would be a pleasure to welcome you back in the future!Best regards

10/10 Eccellente

Edgar Agustin

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Una propiedad grande, limpia y con bastantes opciones para comer, beber y divertirse; recomendable
Soggiorno di 2 notti ad aprile 2024
Risposta di Samanta Aguilar E-concierge, il giorno 15 apr 2024
Estimado huéspedGracias por tomarse el tiempo para darnos su retroalimentación y calificar su reciente visita a nuestro hotel. Dreams Jade es un lugar bastante especial; hecho por el equipo, pero también por los encantadores huéspedes, como usted, a quienes tenemos el placer de recibir aquí todos los días.Es un placer para nosotros saber que su experiencia superó sus expectativas. Nuestra prioridad número uno es hacer de cada experiencia de nuestros huéspedes excepcional y especial.Si tiene algún comentario adicional o si hay algo específico que le gustaría compartir con nosotros, no dude en contactarnos. Valoramos su opinión y siempre estamos aquí para escuchar.Esperamos darle la bienvenida nuevamente para otra maravillosa y memorable estadía en el futuro. ¡Saludos!

6/10 Soddisfacente

tom

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia
Non mi è piaciuto: Servizi
Nice place, but like many all-inclusive resorts, the food is so over cooked. Paid an extra $40 for the Asian restaurant and was awful and seriously over cooked
Soggiorno di 3 notti ad aprile 2024
Risposta di Samanta Aguilar E-concierge, il giorno 15 apr 2024
Dear Guest,Thank you for taking the time to provide us with your feedback regarding your recent stay at Dreams Jade Resort & Spa. We truly appreciate hearing about your dining experiencesWe are very sad to read that our food did not fully meet your expectations, and we are very sorry. However, we appreciate that you have taken the time to write your feedback, as it helps us to continue to improve.Once again, thank you for choosing Dreams Jade Resort & Spa for your recent stay. Your feedback is invaluable to us as we continuously strive to enhance the guest experience. We hope to welcome you back in the future for another memorable stay.Warm regards,

10/10 Eccellente

Michael, OKC

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Excellent resort. Food was good. Pools and beach were nice. Entertainment could be better. All in all a great experience.
Soggiorno di 4 notti ad aprile 2024
Risposta di Samanta Aguilar E-concierge, il giorno 12 apr 2024
Dear valued guest,Thank you for taking the time to give us your feedback and rating your recent visit to our resort. Dreams Jade is quite a special place; made by the team, but also by the lovely guests, like you, whom we have the pleasure of welcoming here every day.We are glad that you enjoyed the facilities and services we offer as much as you did. We hope you had a pleasant journey back home and it would be a pleasure to welcome you again in the future! Best regards

10/10 Eccellente

Carlos Alberto Ordaz

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I loved the staff very friendly & helpful. The dinner options was amazing. Perfect getaway. The rooms were very clean. I highly recommend this property!!
Soggiorno di 4 notti ad aprile 2024
Risposta di Samanta Aguilar E-concierge, il giorno 9 apr 2024
Dear valued guest,Thank you for taking the time to give us your feedback and rating your recent visit to our resort. Dreams Jade is quite a special place; made by the team, but also by the lovely guests, like you, whom we have the pleasure of welcoming here every day.It is a pleasure for us to know that your experience exceeded your expectations. Our number one priority is to make every guest experience exceptional and as special as it can be.Should you have any further comments or if there is anything specific you would like to share with us, please feel free to reach out. We value your input and are always here to listen.We look forward to welcoming you back soon, for the opportunity to provide you with another wonderful and memorable experience.Best regards,

10/10 Eccellente

Edwin

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great stay overall. Staff was amazing. Beach area is just OK nothing great about it . One downside is the overly aggressive membership sales team. Membership sales will convince you to hear them out for free stuff. Not worth the time spent . Enjoy your vacation and politely say you already belong to it. Or else you will spend half a day listening and trying to be convinced to sign. Draining and not worth the money. Expedia has better rates.
Soggiorno di 4 notti a marzo 2024
Risposta di Samanta Aguilar E-concierge, il giorno 8 apr 2024
Dear valued guest,Thank you for taking the time to give us your feedback and rating your recent visit to our resort. Dreams Jade is quite a special place; made by the team, but also by the lovely guests, like you, whom we have the pleasure of welcoming here every day.We are pleased to learn you enjoyed the resort facilities as much as you did. The team spent a considerable amount of time focusing on the small details that make a differenceWe apologize in advance for any inconveniences during your stay; we assure you that our mission is to provide quality service and to make our guests’ vacations a memorable moment.Best regards

10/10 Eccellente

Pauliane Guimaraes

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 6 notti a marzo 2024
Risposta di Samanta Aguilar E-concierge, il giorno 8 apr 2024
Dear valued guest,Thank you for taking the time to provide your feedback and rate your recent visit to our resort.We are glad that you enjoyed the facilities and services we offer as much as you did.We hope you had a pleasant journey back home and it would be a pleasure to welcome you again in the future! Best wishes

10/10 Eccellente

Diana E

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 2 notti a marzo 2024
Risposta di Samanta Aguilar E-concierge, il giorno 27 apr 2024
Dear valued guest,Thank you for taking the time to write these amazing comments. We are pleased to learn you enjoyed the resort facilities as much as you did. The team spent a considerable amount of time focusing on the small details that make a differenceWe hope that you had a pleasant journey back home and it would be a pleasure to welcome you back in the future!Best regards

8/10 Buono

Frank

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Good dining options and resort facilities.
Soggiorno di 6 notti a marzo 2024
Risposta di Samanta Aguilar E-concierge, il giorno 8 apr 2024
Dear valued guest,Thank you for taking the time to write these amazing comments. We are pleased to learn you enjoyed the resort facilities as much as you did. The team spent a considerable amount of time focusing on the small details that make a differenceWe hope that you had a pleasant journey back home and it would be a pleasure to welcome you back in the future!Best regards

4/10 Scarso

Katie

Soggiorno di 4 notti ad aprile 2024
Risposta di Samanta Aguilar E-concierge, il giorno 27 apr 2024
Dear valued guestWe would like to thank you for choosing Dreams Jade resort & spa. It was a pleasure to have you here and we appreciate that you have taken the time to share your experience.We strongly believe that there is always room for improvement and your constructive criticism will assist with our continuous efforts aimed at meeting our guests' expectationsWe apologize in advance for any inconveniences during your stay; we assure you that our mission is to provide quality service and to make our guests’ vacations a memorable moment.We are working on a daily basis to exceed our guests’ expectations and would love to have the opportunity to host you again in the near future to offer you a remarkable stay.Sincerely,

10/10 Eccellente

Atlee M

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Beautiful resort
Soggiorno di 3 notti a marzo 2024
Risposta di Samanta Aguilar E-concierge, il giorno 6 apr 2024
Dear valued guest,Thank you for your visit and your preference! We are very happy to know that your stay was very pleasant and we appreciate your wonderful comments about our property.We are pleased to learn you enjoyed the resort facilities as much as you did. The team spent a considerable amount of time focusing on the small details that make a differenceWe hope that you had a pleasant journey back home and it would be a pleasure to welcome you back in the future!Best regards

10/10 Eccellente

Nichole L, Papillion

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great from check-in to check-out
Soggiorno di 4 notti a marzo 2024
Risposta di Samanta Aguilar E-concierge, il giorno 5 apr 2024
Dear valued guest We deeply appreciate your taking the time to appraise your recent visit to Dreams Jade Resort & Spa.We are delighted to learn that your stay has been memorable and that you hope to return on your next visits to Mexico. Dreams Jade is quite a special place; made so by the team, but also by lovely guests such as yourself, whom we have the pleasure of welcoming here every day. Thank you for choosing to stay with us and we look forward to welcoming you to your new home in Mexico.Best regards,

8/10 Buono

Julie Lynn, Chicago

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Overall the trip was good. More food options would have been nice.
Soggiorno di 5 notti a marzo 2024
Risposta di Samanta Aguilar E-concierge, il giorno 5 apr 2024
Dear valued guest,Thank you for taking the time to write this review. We are pleased to learn you enjoyed the resort facilities as much as you did. The team spent a considerable amount of time focusing on the small details that make a differenceIn addition, we strongly believe that there is always room for improvement, and your constructive criticism will assist with our continuous enhancementWe hope that you had a pleasant journey back home and it would be a pleasure to welcome you back in the future!Best regards

10/10 Eccellente

Alcyone

Soggiorno di 4 notti ad agosto 2023
Risposta di Samanta Aguilar E-concierge, il giorno 24 apr 2024
Dear valued guest,Thank you for taking the time to rate your recent visit to our resort.We are pleased to learn you enjoyed the resort facilities as much as you did. The team spent a considerable amount of time focusing on the small details that make a differenceWe hope that you had a pleasant journey back home and it would be a pleasure to welcome you back in the future!Best regards

4/10 Scarso

Henry

Viaggio con la famiglia
This property is ok. The staff didn’t recognize my vip status. Also didn’t get my room upGrade. They said they didn’t have any but all of a sudden had it when I said I would pay. The only thing the staff cared about was selling Hyatt vacation club. I felt like I was walking down the mas Vegas strip being attacked by time share people. Felt like a wasted vacation!
Soggiorno di 5 notti a marzo 2024
Risposta di Samanta Aguilar E-concierge, il giorno 3 apr 2024
Dear valued guestWe would like to thank you for choosing Dreams Jade resort & spa. It was a pleasure to have you here and we appreciate that you have taken the time to share your experience.We strongly believe that there is always room for improvement and your constructive criticism will assist with our continuous efforts aimed at meeting our guests' expectationsWe apologize in advance for any inconveniences during your stay; we assure you that our mission is to provide quality service and to make our guests’ vacations a memorable moment.We are working on a daily basis to exceed our guests’ expectations and would love to have the opportunity to host you again in the near future to offer you a remarkable stay.Sincerely,

8/10 Buono

Natasha

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This resort was very family friendly but also nice for our group of adults. The service was excellent! Both Angel and Amara led fantastic activities. The rooms were very nice, too. Definitely recommend and ocean-view room!
Soggiorno di 4 notti a marzo 2024
Risposta di Samanta Aguilar E-concierge, il giorno 2 apr 2024
Dear Valued Guest,Thank you kindly for posting such a nice review! We are happy to read that your stay with us was up to par with your expectations.It is a pleasure for us to know that you enjoyed your sojourn and the quality of service that was offered. We will certainly share your compliments with the staff members who played a part in making your experience so pleasant.We trust we shall have the opportunity to welcome you once again to this beautiful paradise of ours.Kind regards

8/10 Buono

Sydney

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The resort was beautiful. I did a mini vacay with my family and had two littles ones and this place was very family friendly. Nice rooms, good customer service, and great beach. The only downfall was the food. It was not good at all from restaurants to room service. Overall, I would give 8.5/10.
Soggiorno di 3 notti a marzo 2024
Risposta di Samanta Aguilar E-concierge, il giorno 1 apr 2024
Dear valued guest,Thank you for taking the time to write this review. We are pleased to learn you enjoyed the resort facilities as much as you did. The team spent a considerable amount of time focusing on the small details that make a differenceIn addition, we strongly believe that there is always room for improvement, and your constructive criticism will assist with our continuous enhancementWe hope that you had a pleasant journey back home and it would be a pleasure to welcome you back in the future!Best regards

8/10 Buono

dorothy jinean

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Food was not that great but everything else was good
Soggiorno di 2 notti a marzo 2024
Risposta di Samanta Aguilar E-concierge, il giorno 29 mar 2024
Dear valued guestWe would like to thank you for choosing Dreams Jade resort & spa. It was a pleasure to have you here and we appreciate that you have taken the time to share your experience.We strongly believe that there is always room for improvement and your constructive criticism will assist with our continuous efforts aimed at meeting our guests' expectationsWe are working on a daily basis to exceed our guests’ expectations and would love to have the opportunity to host you again in the near future to offer you a remarkable stay.Sincerely,

8/10 Buono

Morvarid

Viaggio di gruppo, Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The first problem is the Expedia website that didn’t provide any information about shuttle from airport to the resort, and we were so disappointed when for the first time after 8 trips to the Mexico we were told that we don’t have any shuttle and we had to pay 120$ to go to the resort and the same when we backed. They could just let us know that it’s not included and put an option for paying extra for the shuttle. Second problem was about the restaurant in the hotel, we only had one buffet restaurant and we had to stay in line for a long time to get to the restaurant. And the first night it was even close,and for getting to the other restaurant we had to wait to the point that we ate around 11 pm and my daughter slept before we get food. But a big plus goes to the beach, it was the best beach that I saw in Mexico. The quality of the food was good. The staff was nice and helpful, the towel was only one spot to get and sometimes you had to wait to get one. I lost my sunglasses and I think if I wouldn’t make them to check the camera , I would’ve lost it. In general it was good but not 5 star.
Soggiorno di 4 notti a marzo 2024
Risposta di Samanta Aguilar E-concierge, il giorno 29 mar 2024
Dear valued guest,Thank you for taking the time to write this review. We are pleased to learn you enjoyed the resort facilities as much as you did. The team spent a considerable amount of time focusing on the small details that make a differenceIn addition, we strongly believe that there is always room for improvement, and your constructive criticism will assist with our continuous enhancementWe apologize in advance for any inconveniences during your stay; we assure you that our mission is to provide quality service and to make our guests’ vacations a memorable moment.We hope that you had a pleasant journey back home and it would be a pleasure to welcome you back in the future!Best regards

6/10 Soddisfacente

David H

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Non mi è piaciuto: Servizi
Honest review for future guests and hopefully improvement by management. Beautiful property and good security. Resort is small enough and family friendly yet bigger than it is presented online when booking. Stayed in Preferred Club Ocean view suite. Here's the issue, this resort does not utilize wristbands of any kind being the property is more isolated and 2 different gated secuirty check points to get in. To utilize the preferred club lounge you use your room key. Well, many times the lounge door was still ajar or individuals that were not preferred were able to walk in after someone else. Similair to the preferred pool (Adults only) and the preferred outdoor barefoot grill. There was nothing more than a sign designating for 'Preferred Guest Only' therefore, anyone could walk over and utilize these privileges. Not being pretentious but, why pay for an exclusive service/amenity, if anyone can utilize those amenties and not properly regulated? Now the bigger issue, dining. The restaurants do not take reservations. And as usual, only restaurants or only open certain days. However the mismanagement and protocol of first come first serve where guests wait in line for up to 1 - 2 hours for specialty restaurants is not desirable. Especially when the general buffet restaurant is closed. They offer 24 hr room service however, what guests want to stay couped up in your room waiting for limited menu of room service to arrive? Beach was beautiful.
Soggiorno di 5 notti a marzo 2024
Risposta di Samanta Aguilar E-concierge, il giorno 29 mar 2024
Dear valued guestWe would like to thank you for choosing Dreams Jade resort & spa. It was a pleasure to have you here and we appreciate that you have taken the time to share your experience.We strongly believe that there is always room for improvement and your constructive criticism will assist with our continuous efforts aimed at meeting our guests' expectationsWe apologize in advance for any inconveniences during your stay; we assure you that our mission is to provide quality service and to make our guests’ vacations a memorable moment. Please be assured that we take all feedback very seriously and, as professionals in the service industry, we share it with our management to keep providing the appropriate standards that distinguish our brandWe are working on a daily basis to exceed our guests’ expectations and would love to have the opportunity to host you again in the near future to offer you a remarkable stay.Sincerely,

10/10 Eccellente

Silvia

Viaggio con la famiglia
Las instalaciones son muy bonitas y en buenas condiciones, el personal muy amable, los restaurantes con alimentos de buena calidad, la habitación muy cómoda con excelente vista y mi hijo fascinado con sus canchas de basquetbol. Estuvimos corto tiempo pero lo pasamos muy bien. Una playa hermosa.
Soggiorno di 2 notti a marzo 2024
Risposta di Samanta Aguilar E-concierge, il giorno 28 mar 2024
Estimado valioso Huésped,Gracias por tomarse el tiempo para calificar su reciente visita a nuestro resort. Nos alegra que haya disfrutado de las instalaciones y servicios que ofrecemos tanto como lo hizo. El equipo se enfoca en cada mínimo detalle que haga la diferencia.¡Esperamos que haya tenido un viaje agradable de regreso a casa y sería un placer darle la bienvenida nuevamente en el futuro!Saludos!

10/10 Eccellente

MARCIN Dawid

Soggiorno di 4 notti a marzo 2024
Risposta di Samanta Aguilar E-concierge, il giorno 17 apr 2024
Dear valued guest,Thank you for taking the time to give us your feedback and rating your recent visit to our resort. Dreams Jade is quite a special place; made by the team, but also by the lovely guests, like you, whom we have the pleasure of welcoming here every day.It is a pleasure for us to know that your experience exceeded your expectations. Our number one priority is to make every guest experience exceptional and as special as it can be.We look forward to welcoming you back soon, for the opportunity to provide you with another wonderful and memorable experience.Best regards,

8/10 Buono

Inna A

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Overall our stay was good. We can't complain about the property, amenities, or etc. The pools were awesome, the drinks were great too. The staff was friendly and we never had any issues reaching out with requests, if needed. The only complaint we had was the food. I would say it was about 6 out of 10. Buffet was good for breakfast and lunch, but dinner options were okay. The lines were long and sometimes the wait was 1-2 hours, especially if it were a popular dinner spot. The Italian restaurant wasn't bad, just lacked flavor. We never had the chance to try the French place. But we heard it was delicious. The Spice restaurant was delicious, definitely a long wait every day but the sushi and other entrees were good. The Mediterranean place was great too, no complaints. I wish there were reservations ahead of time because you never knew how long the wait was going to be. There were nights we stood and waited 30 min and other times 2 hours to get seated. Being pregnant, that was very difficult to do for me. Also, because I worked on vacation. It was nice that there was a cafe place where I could go for some peace and quite and get work done. The coffee wasn't bad either.
Soggiorno di 5 notti a marzo 2024
Risposta di Samanta Aguilar E-concierge, il giorno 27 mar 2024
Dear valued guestWe would like to thank you for choosing Dreams Jade resort & spa. It was a pleasure to have you here and we appreciate that you have taken the time to share your experience.We strongly believe that there is always room for improvement and your constructive criticism will assist with our continuous efforts aimed at meeting our guests' expectationsWe apologize for the inconvenience of waiting and for not giving you priority as a pregnant person, please know that we always take care of our guests and we understand that you had an uncomfortable and tiring time; we assure you that our mission is to provide quality service and to make our guests’ vacations a memorable moment.We are working on a daily basis to exceed our guests’ expectations and would love to have the opportunity to host you again in the near future to offer you a remarkable stay.Sincerely,

6/10 Soddisfacente

Klarida

Viaggio con la famiglia
Non mi è piaciuto: Pulizia e servizi
The property was clean, the resort was nice,food was ok they would have more options on the buffet,the beach area was very small.they were o activity for the kid no shows in the evening it was boring horrible music, the restaurants were ok.Italian restaurant was my favorite I loved the soups the diners were good also we were not able to try hibachi restaurant you had to make a reservation early in the morning we weren’t able to get one,I tried to make a reservation at 6:30 pm but you had to pay $60 that was insane we were on the resort all inclusive then we had to pay to eat at hibachi restaurant.our room had a horrible smell and small the beds weren’t comfortable the pillows were horrible.The water was good no seaweeds,I don’t care for the pools I’m not a pool person but the pools were nice and clean I love the ocean.
Soggiorno di 5 notti a marzo 2024
Risposta di Samanta Aguilar E-concierge, il giorno 26 mar 2024
Dear valued guestThank you for taking the time to give us your feedback and rating your recent visit to our resort. Dreams Jade is quite a special place; made by the team, but also by the lovely guests, like you, whom we have the pleasure of welcoming here every day.We are glad that you enjoyed the facilities and services we offer as much as you did. We are very sad to read that our entertainment did not fully meet your expectations, and we are very sorry. However, we appreciate that you have taken the time to write your feedback, as it helps us to continue to improve. We hope you had a pleasant trip back home and it would be our pleasure to welcome you back in the future!Best regards

8/10 Buono

Leyla

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Risposta di Samanta Aguilar E-concierge, il giorno 27 mar 2024
Dear valued guest,Thank you for taking the time to provide your feedback and rate your recent visit to out resort.We are glad that you enjoyed the facilities and services we offer as much as you did.We hope you had a pleasant journey back home and it would be a pleasure to welcome you again in the future! Best wishes

10/10 Eccellente

Geneva

Viaggio di gruppo, Viaggio con famiglia e bambini piccoli, Viaggio di coppia, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Clean. Staff was lovely. A decent variety of food. Would have liked 24 hr buffet. WiFi in our room was spotty but the staff was on top of trying to fix it.
Soggiorno di 6 notti a marzo 2024
Risposta di Samanta Aguilar E-concierge, il giorno 25 mar 2024
Dear valued guest,Thank you for taking the time to write these amazing comments. We are pleased to learn you enjoyed the resort facilities as much as you did. The team spent a considerable amount of time focusing on the small details that make a differenceWe hope that you had a pleasant journey back home and it would be a pleasure to welcome you back in the future!Best regards

10/10 Eccellente

Jackson

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 4 notti a marzo 2024
Risposta di Samanta Aguilar E-concierge, il giorno 25 mar 2024
Dear valued guest,Thank you for taking the time to provide your feedback and rate your recent visit to out resort.We are glad that you enjoyed the facilities and services we offer as much as you did.We hope you had a pleasant journey back home and it would be a pleasure to welcome you again in the future! Best wishes

10/10 Eccellente

Sam

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great service
Soggiorno di 4 notti a marzo 2024
Risposta di Samanta Aguilar E-concierge, il giorno 23 mar 2024
Dear valued guest,Thank you for taking the time to provide your feedback and rate your recent visit to out resort.We are glad that you enjoyed the facilities and services we offer as much as you did.We hope you had a pleasant journey back home and it would be a pleasure to welcome you again in the future! Best wishes