Hotel a Columbia Station

“I told the front desk person it was a prepaid reservation but they charged me twice. Then they said they couldn’t credit the amount back because I had to wait till the next morning to discuss it with the volte manager, starting 7am. The next morning same story. The person in charge at the front desk said the Manager was not it that day and I had to give them a call to discuss my claim. Very very upset and disappointed ”

“My third stay at this location. The staff are always friendly and helpful. Conveniently located near the freeway yet quiet.”

“We have stayed here multiple times in the past. This was, by far our worst experience. The hotel halls smelled terrible. The elevator was dirty with the same trash laying on the floor all 4 days we were there. Our biggest complaint was the staff. Not helpful to the point of rude. Went down for breakfast one morning. It was 10 minutes before stated time ended. The staff member was cleaning up. My husband asked if he would be able to get a couple of muffins. The girl was holding a tub. Rather than...

“cleaned rooms.”

“Bon déjeuner, réception rapide et amuse man pour les enfants wow”

“Friendly staff”

“I've stayed here many times over the last 20 years visiting family, but this will be the last. It's gone downhill a bit the last few years - maintenance, cleanliness - but this time was the worst. We booked a King room. The first room we were given smelled of smoke. I asked for a different King room - instead was offered two smaller beds, air freshener, etc. When I threatened a bad review, the clerk finally relented and gave me "their best room", a suite with kitchen facilities. This room...

“Nothing unique just clean . Staff was kind and helpful”

“Rude staff room wasn’t clean I checked out the next day and still was charged for 2 nights”

“Great place to stay. Very close to CWRU!”

“We had a great stay. The staff were incredibly helpful, let us leisurely leave the pool a little past closing hours either out being pushy. Very happy! The hot tub was hot which was a major plus for us.”

“This property is basic in terms of amenities, but it is very clean and the staff is very accommodating.”

“Excellent breakfast!!!”

“Everyone was so nice!”

“Buon hotel con camere ampie e pulite. Ottima colazione con molta varietà sia di dolce che salato. Non molto comodo il parcheggio anche se è disponibile il valet”

“Major upgrades needed. Staff included. Never again.”

“Clean room, very nice. Staff were helpful and accommodating and friendly. Would highly recommend. ”