Hotel a Jamestown Island

“👍”

“Very nice quiet place to stay Enjoyed our stay”

“I stayed here exactly 2 years ago for about the same amount of time(5 days/4 nights) and back then it was 5 stars. This stay was definitely not up to par. The breakfast was ok, when it was even out there!!! Most of the time, there was none of the food that my son and i normally get, either they need to better regulate how much people take, or restock all of the food better!!!”

“Housekeeping staff person for the first level on 4/11/26 provided outstanding service! She was so polite and helpful, letting me into my room when I got locked out, walking me to the ice machine, and demonstrating how to use it. I hope she enjoyed the Starbucks gift card I left her :)”

“Clean and fresh with a great staff. Very helpful.”

“Although I arrived late, there was ample parking and the restaurant allowed me to eat-in 15 minutes prior to closing”

“Lovely well equipped place. Beautiful view and great restaurant downstairs. For some reason the shower didn’t have much hot water, although taps did. Management said they would look at it. ”

“Always had to ask for clean towels after my soiled ones were removed ;”

“I guess because I was an Expedia traveler or booker the service was gross, the room was gross and I had a child in the room above me who bumped ball and ran all day long. From 6 in the morning till the time I got back and then probably fell asleep. I came here for rest and because of reviews but I will not return. Plus the unexpected charges to my credit card, people cutting you in line while waiting to check in was another crazy experience. I wanted the park view but I could not even step...

“Beautiful property!! Highly recommend.”

“Staff”

“Good food, great customer service, beautiful place.”

“Pool closed during spring break. Hallway floors and elevator not very clean ”

“Pet friendly. ”

“The arcade was a lot of fun.”

“When checking into our room, there was hair in the bathroom sink and in the bathtub! A member of housekeeping came and cleaned both out! There was a guest in another room that had a dog that barked consistently! I actually checked out a day earlier as I could not take it anymore!”

“Rooms oversold. Arrived at 1 am. To one bed for four people. This cannot happen without apologizing and some effort to make it right. ”

“Had to ask on day 3 for someone to bring clean towels and empty trash. That was the only day the room was serviced. Our room smelled like a wet dog. The staff was very nice. I dont know if they lack in staff but there hospitality part is lacking severely!”

“I can look last an outdated building. However the stairwell had a strong urine smell. The pool is advertised as indoor but when we arrived it was closed due to being a seasonal pool. The person that checked us in barely spoke a word to us. The jet tub in the room didnt work, the AC barely worked and leaked all over the carpet. The breakfast consisted of sticky muffins, cereal bars, juice and coffee from a dirty coffee machine. I recommend finding a different hotel. Its not worth the headache.”