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Recensioni per Breathless Riviera Cancun Resort & Spa - Adults Only - All Inclusive

4.5 out of 5
Breathless Riviera Cancun Resort & Spa - Adults Only - All Inclusive
Calle 12 Mza. 41 Lote 2-04, Bahia Petempich, Puerto Morelos, QROO

Recensioni

8,2

Ottimo

Valutazione di 10 - Eccellente. 522 su 1002 recensioni" "
Valutazione di 8 - Buono. 226 su 1002 recensioni" "
Valutazione di 6 - Soddisfacente. 122 su 1002 recensioni" "
Valutazione di 4 - Scarso. 71 su 1002 recensioni" "
Valutazione di 2 - Terribile. 61 su 1002 recensioni" "

9,0/10

Pulizia

8,8/10

Personale e servizio

8,4/10

Servizi

8,8/10

Condizioni e dotazioni della struttura

8,6/10

Ecosostenibilità

Recensioni

6/10 Soddisfacente

Joshua

Viaggio di coppia
Mi è piaciuto: Pulizia e personale e servizio
Enjoyed my time at this resort although I feel some things they can get better at
Soggiorno di 3 notti ad aprile 2024
Risposta di eConcierge, il giorno 30 apr 2024
Hola Joshua!We're glad you enjoyed your time with us! Your feedback is important, and we're always striving to improve. We encourage our guests to provide in-house feedback to help us enhance our services during their stay and we are sorry that this wasn't one of those cases. We hope to welcome you back soon for an even better experience.Warm regards,eConcierge

8/10 Buono

James Edward

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Everything was great . The beach is small and really not a place to swim . Only seen a couple people get in the water.
Soggiorno di 7 notti ad aprile 2024
Risposta di eConcierge, il giorno 29 apr 2024
Hola James!Thank you for sharing your feedback! We're delighted to hear that you had a great experience overall. We appreciate your observations about the beach and will take them into consideration for future improvements. We hope to welcome you back soon for another enjoyable stay!Best regards,eConcierge

10/10 Eccellente

Lisa

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Service here is amazing!!!!!! We felt so safe and valued! The staff went above and beyond for my birthday. The food is good and is available ALL DAY! Great place to unwind and have fun!
Soggiorno di 3 notti a gennaio 2024
Risposta di eConcierge, il giorno 24 apr 2024
Hola Lisa!Thank you for choosing Breathless Riviera Cancun Resort & Spa as host for your recent getaway vacation and taking the time to share with us your review; we truly appreciate the confidence you have deposited in our brand to spend the best leisure time in Riviera Maya.We feel happy to learn the level of service you received from the team members was consistently world-class and exceeded all your expectations in every aspect; we take pride in greatly creating lifetime moments for our guests.On behalf of all our team, we genuinely hope to have the opportunity to welcome you back again soon. Sincerely,eConcierge.

6/10 Soddisfacente

Brent Thomas

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Overall a nice stay with good food and beautiful property. However, very disappointed in promises not kept by management. Stayed for anniversary and told to bring our certificate for a beautiful surprise, only to watch the individual at check in look at it and then appears to just toss it in trash with nothing else said or anything special done for our anniversary. Was told to inform them we are silver Expedia members at check in and were to get bottle of wine and massage for one, but check in told us to talk to another individual, but again no massage or bottle of wine ever provided by anyone we spoke to. Finally told to look at another resort and that it was not a sales pitch and would only last 90 minutes. Four hours later we finished but did receive $200 to spend on an excursion. So, if you want a resort with good food, amazing service from the workers, and a beautiful property, then this would be an option, but if hoping for a special time for a special event, I would go to where you have a better then a 50 -50 chance of it being successfully completed. For the price these extras you plan for should not have been overlooked in so many areas. Still give it 4 stars for the wonderful service the other workers provided to make up for managements oversights.
Risposta di eConcierge, il giorno 22 apr 2024
Dear guest,As part of our quality follow-up, we would like to express our appreciation for the time invested to share with us your insights and apologize for any dampening circumstances led by the situation described in previous correspondence; We truly value your information about the events that may have changed the perception during your vacations.Please accept our sincere apologies for not having met your expectations on this occasion; this was an isolated situation, and it is not part of the standards that characterize our service.Be certain that it will never be our intention to disappoint any of our guests and rest confident that proper measures are being taken already to improve, correct, and avoid this from happening to any other guest. Our commitment is to offer a high-quality level of service to all our guests, and we will make all efforts to ensure a magnificent experience for our clients.On behalf of the team, we would like to welcome you again to showcase our daily improvements and innovations.Best regards,eConcierge

10/10 Eccellente

Sabrina

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
My boyfriend and I stayed at Breathless Riveria Cancun for four days to celebrate my birthday. This resort was so beautiful and modern. The staff was very attentive and made sure you had everything you needed. I loved the daily activities provided and the free dinner on the beach for all the guests on my final night of my vacation. My boyfriend (turned fiancée) proposed to me adding the cherry on top of this memorable vacation. We will definitely be returning. If you are thinking about visiting definitely book the trip. You won’t be disappointed.
Soggiorno di 3 notti ad aprile 2024
Risposta di eConcierge, il giorno 19 apr 2024
Hola Sabrina!Thank you for choosing Breathless Riviera Cancun Resort & Spa as host for your recent getaway vacation and taking the time to share with us your review; we truly appreciate the confidence you have deposited in our brand to spend the best leisure time in Riviera Maya.We feel happy to learn the level of service you received from the team members was consistently world-class and exceeded all your expectations in every aspect; we take pride in greatly creating lifetime moments for our guests.We also want to congratulate you on your engagement, being confident that you will have a happy life full of love. We will be waiting for you for your honeymoon celebration. On behalf of all our team, we genuinely hope to have the opportunity to welcome you back again soon. Sincerely,eConcierge.

10/10 Eccellente

Antoinette

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Perfect
Soggiorno di 2 notti a marzo 2024
Risposta di eConcierge, il giorno 15 apr 2024
Hola Antoinette!Thank you for choosing Breathless Riviera Cancun Resort & Spa as host for your recent getaway vacation and taking the time to share with us your review; we truly appreciate the confidence you have deposited in our brand to spend the best leisure time in Riviera Maya.We feel happy to learn the level of service you received from the team members was consistently world-class and exceeded all your expectations in every aspect; we take pride in greatly creating lifetime moments for our guests.On behalf of all our team, we genuinely hope to have the opportunity to welcome you back again soon. Sincerely, eConcierge.

10/10 Eccellente

Ashely

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great place To spend our honeymoon! Fun, lots To do and very clean. Room was phenomenal
Soggiorno di 5 notti ad aprile 2024
Risposta di eConcierge, il giorno 15 apr 2024
Hola Ashley!Thank you for choosing Breathless Riviera Cancun Resort & Spa as host for your recent getaway vacation and taking the time to share with us your review; we truly appreciate the confidence you have deposited in our brand to spend the best leisure time in Riviera Maya.We feel happy to learn the level of service you received from the team members was consistently world-class and exceeded all your expectations in every aspect; we take pride in greatly creating lifetime moments for our guests.On behalf of all our team, we genuinely hope to have the opportunity to welcome you back again soon. Sincerely, eConcierge.

10/10 Eccellente

Robert

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great!
Soggiorno di 3 notti a gennaio 2024
Risposta di eConcierge, il giorno 13 apr 2024
Hola Robert!Thank you for choosing Breathless Riviera Cancun Resort & Spa as host for your recent getaway vacation and taking the time to share with us your review; we truly appreciate the confidence you have deposited in our brand to spend the best leisure time in Riviera Maya.We feel happy to learn the level of service you received from the team members was consistently world-class and exceeded all your expectations in every aspect; we take pride in greatly creating lifetime moments for our guests.On behalf of all our team, we genuinely hope to have the opportunity to welcome you back again soon. Sincerely, eConcierge.

10/10 Eccellente

Matthew Benjamin

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 5 notti ad aprile 2024
Risposta di eConcierge, il giorno 12 apr 2024
Hola Matthew!Thank you for choosing Breathless Riviera Cancun Resort & Spa as host for your recent getaway vacation and taking the time to share with us your review; we truly appreciate the confidence you have deposited in our brand to spend the best leisure time in Riviera Maya.We feel happy to learn the level of service you received from the team members was consistently world-class and exceeded all your expectations in every aspect; we take pride in greatly creating lifetime moments for our guests.On behalf of all our team, we genuinely hope to have the opportunity to welcome you back again soon. Sincerely, eConcierge.

8/10 Buono

Brenda

Viaggio di gruppo, Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Overall I enjoyed my stay and would go again. However, getting our room took longer than i would of liked. I wish the buffet was open for dinner. Rather than just breakfast and lunch. I wish they had more activities or shows during my stay. The staff was amazing and friendly, the place was very clean and worth the money for the swim up room.
Soggiorno di 6 notti a marzo 2024
Risposta di eConcierge, il giorno 11 apr 2024
Hola Brenda!Thank you for choosing Breathless Riviera Cancun Resort & Spa as host for your recent getaway vacation and taking the time to share with us your review; we truly appreciate the confidence you have deposited in our brand to spend the best leisure time in Riviera Maya.We feel happy to learn the level of service you received from the team members was consistently world-class and exceeded all your expectations in every aspect; we take pride in greatly creating lifetime moments for our guests.On behalf of all our team, we genuinely hope to have the opportunity to welcome you back again soon. Sincerely, eConcierge.

10/10 Eccellente

Santa

Viaggio di gruppo, Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The swim out pool from our room was perfect on the days when we went off site and came back and wanted to cool off. The grounds were nicely maintained, the night life was fun and the pools were great. The food was ok. We liked the Pan-Asian and Strips restaurants the best. We wished the buffet was open for dinner. Alejandro at the Foam bar was our favorite server.
Soggiorno di 6 notti a marzo 2024
Risposta di eConcierge, il giorno 11 apr 2024
Hola Santa!Thank you for choosing Breathless Riviera Cancun Resort & Spa as host for your recent getaway vacation and taking the time to share with us your review; we truly appreciate the confidence you have deposited in our brand to spend the best leisure time in Riviera Maya.We feel happy to learn the level of service you received from the team members was consistently world-class and that you enjoyed your swim-out room; we take pride in greatly creating lifetime moments for our guests.On behalf of all our team, we genuinely hope to have the opportunity to welcome you back again soon. Sincerely, eConcierge.

4/10 Scarso

Cori

Viaggio di gruppo
Although fun at times, the hotel itself was average and the food terrible. The entertainment and wait staff was always on hand to make sure you were having a good time, but the concierge staff and upper "management" all need to learn a little something about hospitality.
Soggiorno di 6 notti ad aprile 2024
Risposta di eConcierge, il giorno 9 apr 2024
Hola Cori,Thank you for taking the time to share with us your comments about your recent stay; we sincerely regret to learn that your perception of our services didn't exceed your expectations and ended that way. To identify possible inconsistencies in service that require urgent or immediate follow-up to enhance our guests' hotel experience, we encourage them to provide us with their feedback in real-time during their stay.We would like to know the exact situation that made you rate us like that, so we would appreciate so much if you contact us to let us know about your experience. On behalf of our team, we genuinely hope to have the opportunity to welcome you back again to showcase our daily improvements and innovations.Sincerely,eConcierge

10/10 Eccellente

Belma

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 4 notti a marzo 2024
Risposta di eConcierge, il giorno 22 apr 2024
Hola Belma!Thank you for choosing Breathless Riviera Cancun Resort & Spa as host for your recent getaway vacation and taking the time to share with us your review; we truly appreciate the confidence you have deposited in our brand to spend the best leisure time in Riviera Maya.We feel happy to learn the level of service you received from the team members was consistently world-class and exceeded all your expectations in every aspect; we take pride in greatly creating lifetime moments for our guests.On behalf of all our team, we genuinely hope to have the opportunity to welcome you back again soon. Sincerely,eConcierge.

10/10 Eccellente

Debra

Soggiorno di 2 notti a marzo 2024
Risposta di eConcierge, il giorno 17 apr 2024
Hola Debra!Thank you for choosing Breathless Riviera Cancun Resort & Spa as host for your recent getaway vacation and taking the time to share with us your review; we truly appreciate the confidence you have deposited in our brand to spend the best leisure time in Riviera Maya.We feel happy to learn the level of service you received from the team members was consistently world-class and exceeded all your expectations in every aspect; we take pride in greatly creating lifetime moments for our guests.On behalf of all our team, we genuinely hope to have the opportunity to welcome you back again soon. Sincerely, eConcierge.

10/10 Eccellente

Jerrod

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
My wife and I took a couples trip and loved it here. We had a swim out oceanfront room. It was clean and had awesome views. The staff was amazing from check in to check out. The entire hotel support staff, everyone at the pools and restaurants are all 5 star. The food at the Asian restaurant and the Mexican restaurant was amazing. The steak restaurant was mediocre. By the Xcelerate pool they had a good lunch spot that we had lunch at everyday and thoroughly enjoyed. I have nothing bad to say about this resort. The party pool is great if you want to have more of that scene. While we were there it was a theme party Friday, Saturday, and Sunday at the Xcelerate pool. So if you plan on spending time there, check ahead to see what the themes are during your stay.
Soggiorno di 4 notti a marzo 2024
Risposta di eConcierge, il giorno 26 mar 2024
Hola Jerrod!Thank you for choosing Breathless Riviera Cancun Resort & Spa as host for your recent getaway vacation and taking the time to share with us your review; we truly appreciate the confidence you have deposited in our brand to spend the best leisure time in Riviera Maya.We feel happy to learn the level of service you received from the team members was consistently world-class and exceeded all your expectations in every aspect; we take pride in greatly creating lifetime moments for our guests.On behalf of all our team, we genuinely hope to have the opportunity to welcome you back again soon. Sincerely, eConcierge.

10/10 Eccellente

James Ronald

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The staff was great the room was clean the restaurants were wonderful all in all wonderful vacation
Soggiorno di 10 notti a marzo 2024
Risposta di eConcierge, il giorno 25 mar 2024
Hola James Ronald!Thank you for choosing Breathless Riviera Cancun Resort & Spa as host for your recent getaway vacation and taking the time to share with us your review; we truly appreciate the confidence you have deposited in our brand to spend the best leisure time in Riviera Maya.We feel happy to learn the level of service you received from the team members was consistently world-class and exceeded all your expectations in every aspect; we take pride in greatly creating lifetime moments for our guests.On behalf of all our team, we genuinely hope to have the opportunity to welcome you back again soon. Sincerely, eConcierge.

8/10 Buono

Raymond, Montverde

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Hotel was overall good in a safe location. Small in size but good if you prefer an intimate setting. Entertainment and music poolside was good overall. Beach was a bit dirty from seaweed but staff did the best they could to clean daily.
Soggiorno di 2 notti a marzo 2024
Risposta di eConcierge, il giorno 25 mar 2024
Hola Raymond!Thank you for choosing Breathless Riviera Cancun Resort & Spa as host for your recent getaway vacation and taking the time to share with us your review; we truly appreciate the confidence you have deposited in our brand to spend the best leisure time in Riviera Maya.We feel happy to learn the level of service you received from the team members was consistently world-class and exceeded all your expectations in every aspect; we take pride in greatly creating lifetime moments for our guests.On behalf of all our team, we genuinely hope to have the opportunity to welcome you back again soon. Sincerely, eConcierge.

8/10 Buono

Stephanie

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 4 notti a marzo 2024
Risposta di eConcierge, il giorno 22 mar 2024
Hola Stephanie!Thank you for choosing Breathless Riviera Cancun Resort & Spa as host for your recent getaway vacation and taking the time to share with us your review; we truly appreciate the confidence you have deposited in our brand to spend the best leisure time in Riviera Maya.We feel happy to learn the level of service you received from the team members was consistently world-class and exceeded all your expectations in every aspect; we take pride in greatly creating lifetime moments for our guests.On behalf of all our team, we genuinely hope to have the opportunity to welcome you back again soon. Sincerely, eConcierge.

10/10 Eccellente

Brittney

Mi è piaciuto: Pulizia e servizi
Amazing
Soggiorno di 2 notti a dicembre 2023
Risposta di eConcierge, il giorno 19 mar 2024
Hola Brittney!Thank you for choosing Breathless Riviera Cancun Resort & Spa as host for your recent getaway vacation and taking the time to share with us your review; we truly appreciate the confidence you have deposited in our brand to spend the best leisure time in Riviera Maya.We feel happy to learn the level of service you received from the team members was consistently world-class and exceeded all your expectations in every aspect; we take pride in greatly creating lifetime moments for our guests.On behalf of all our team, we genuinely hope to have the opportunity to welcome you back again soon. Sincerely, eConcierge.

10/10 Eccellente

Kenna

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Everything was perfect! Food and staff was amazing!
Soggiorno di 5 notti a marzo 2024
Risposta di eConcierge, il giorno 17 mar 2024
Hola Kenna!Thank you for choosing Breathless Riviera Cancun Resort & Spa as host for your recent getaway vacation and taking the time to share with us your review; we truly appreciate the confidence you have deposited in our brand to spend the best leisure time in Riviera Maya.We feel happy to learn the level of service you received from the team members was consistently world-class and exceeded all your expectations in every aspect; we take pride in greatly creating lifetime moments for our guests.On behalf of all our team, we genuinely hope to have the opportunity to welcome you back again soon. Sincerely, eConcierge.

6/10 Soddisfacente

Jatnna

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
I enjoy the treatment from staff . Didn’t like the beach , I had to leave the hotel to find a nice beach to enjoy . And didn’t like the fact that is two resorts in one and they don’t tell you that the preferred members get to have breakfast at a restaurant that was included in your package but you don’t . Only lunch and dinner
Soggiorno di 4 notti a marzo 2024
Risposta di eConcierge, il giorno 13 mar 2024
Hola Jatnna!Thank you for taking the time to share your feedback about your recent stay at Breathless Riviera Cancun.We appreciate your honest review and want to apologize for not meeting your expectations.We take all guests' feedback and use it as an opportunity for improvement.We understand that different travelers have varying preferences and expectations, and we regret that our resort didn't align with what you were looking for. We'll continue to work on enhancing our offerings to ensure a better experience for all our guests.If you decide to visit our resort again in the future, we hope to have the chance to provide you with a more satisfying stay that aligns better with your expectations.Once again, thank you for sharing your thoughts.Best Regards,eConcierge.

6/10 Soddisfacente

Lauria

Viaggio con la famiglia
Mi è piaciuto: Pulizia e personale e servizio
The property was clean and in a pretty location. The staff were polite & friendly. The food was not good & the biggest disappointment was the beach property was unusable. The seaweed was at least three feet tall & the hotel was not equipped to clean the beach. Although beach chairs were on the beach, the water was not accesable. I will never stay at this property again because of the beach situation. If you are not a party person this hotel is not for you.
Soggiorno di 5 notti a marzo 2024
Risposta di eConcierge, il giorno 13 mar 2024
Hola Lauria!Thank you for taking the time to share your feedback about your recent stay at Breathless Riviera Cancun.We appreciate your honest review and want to apologize for not meeting your expectations.We take all guests' feedback and use it as an opportunity for improvement.We understand that different travelers have varying preferences and expectations, and we regret that our resort didn't align with what you were looking for. We'll continue to work on enhancing our offerings to ensure a better experience for all our guests.If you decide to visit our resort again in the future, we hope to have the chance to provide you with a more satisfying stay that aligns better with your expectations.Once again, thank you for sharing your thoughts.Best Regards,eConcierge.

10/10 Eccellente

Lisa

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The staff was excellent. Very friendly.
Soggiorno di 4 notti a marzo 2024
Risposta di eConcierge, il giorno 12 mar 2024
Hola Lisa!Thank you for choosing Breathless Riviera Cancun Resort & Spa as host for your recent getaway vacation and taking the time to share with us your review; we truly appreciate the confidence you have deposited in our brand to spend the best leisure time in Riviera Maya.We feel happy to learn the level of service you received from the team members was consistently world-class and exceeded all your expectations in every aspect; we take pride in greatly creating lifetime moments for our guests.On behalf of all our team, we genuinely hope to have the opportunity to welcome you back again soon. Sincerely, eConcierge.

2/10 Terribile

RAFIK

Viaggio di coppia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
limited food and alcohol, we got sick from during our tau, no food selection
Soggiorno di 5 notti a marzo 2024
Risposta di eConcierge, il giorno 13 mar 2024
Hola Rafik!We would like to thank you for taking the time to share your review regarding your recent stay with us.It is important to highlight that there are 7 different specialty restaurants on the property with many options for food and dishes, including an international buffet. On the other hand, we do not have a limit on food or drinks for our guests, except if there is a health or safety risk.Nevertheless, we appreciate your feedback and want to apologize for not meeting your expectations.We understand that different travelers have varying preferences and expectations, and we regret that our resort didn't align with what you were looking for. We'll continue to work on enhancing our offerings to ensure a better experience for all our guests.Once again, thank you for sharing your thoughts.Best Regards,eConcierge.

6/10 Soddisfacente

LADARIS

Soggiorno di 3 notti a marzo 2024
Risposta di eConcierge, il giorno 1 apr 2024
Hola LADARIS,Thank you for taking the time to share with us your comments about your recent stay; we sincerely regret to learn that your perception of our services didn't exceed your expectations and ended that way. To identify possible inconsistencies in service that require urgent or immediate follow-up to enhance our guests' hotel experience, we encourage them to provide us with their feedback in real time during their stay.We would like to know the exact situation that made you rate us like that, so we would appreciate so much if you contact us to let us know about your experience. On behalf of our team, we genuinely hope to have the opportunity to welcome you back again to showcase our daily improvements and innovations.Sincerely,eConcierge

10/10 Eccellente

Derek

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Felt very safe.
Soggiorno di 4 notti a febbraio 2024
Risposta di eConcierge, il giorno 4 mar 2024
Hola Derek!Thank you for choosing Breathless Riviera Cancun Resort & Spa as host for your recent getaway vacation and taking the time to share with us your review; we truly appreciate the confidence you have deposited in our brand to spend the best leisure time in Riviera Maya.We feel happy to learn the level of service you received from the team members was consistently world-class and exceeded all your expectations in every aspect; we take pride in greatly creating lifetime moments for our guests.On behalf of all our team, we genuinely hope to have the opportunity to welcome you back again soon. Sincerely, eConcierge.

10/10 Eccellente

Ruhul

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
It was great
Soggiorno di 6 notti a gennaio 2024
Risposta di eConcierge, il giorno 27 feb 2024
Hola Ruhul!Thank you for choosing Breathless Riviera Cancun Resort & Spa as host for your recent getaway vacation and taking the time to share with us your review; we truly appreciate the confidence you have deposited in our brand to spend the best leisure time in Riviera Maya.We feel happy to learn the level of service you received from the team members was consistently world-class and exceeded all your expectations in every aspect; we take pride in greatly creating lifetime moments for our guests.On behalf of all our team, we genuinely hope to have the opportunity to welcome you back again soon. Sincerely, eConcierge.

2/10 Terribile

Antonette

Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
Non mi è piaciuto: Pulizia
Rooms had bugs flying all over n the beds on my luggage’s n everything
Soggiorno di 2 notti a febbraio 2024
Risposta di eConcierge, il giorno 23 feb 2024
Hola Antonette,Thank you for taking the time to share with us your comments about your recent stay; we sincerely regret to learn that your perception of our services didn't exceed your expectations and ended that way.To identify possible inconsistencies in service that require urgent or immediate follow-up to enhance our guests' hotel experience, we encourage them to provide us with their feedback in real-time during their stay.We have researched our system and found your room number; we found no other bugs than mosquitos around the area as it is their natural environment. Nevertheless, we have protections in every room to keep these harmless living beings away.We appreciate your feedback and on behalf of our team, we genuinely hope to have the opportunity to welcome you back again to showcase our daily improvements and innovations.Sincerely,eConcierge

8/10 Buono

Tyra

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The staff was excellent. The resort is beautiful. Thank you so much for your hospitality. Will recommend to others. Cesar is the GOAT!
Soggiorno di 4 notti a febbraio 2024
Risposta di eConcierge, il giorno 21 feb 2024
Hola Tyra!Thank you for choosing Breathless Riviera Cancun Resort & Spa as host for your recent getaway vacation and taking the time to share with us your review; we truly appreciate the confidence you have deposited in our brand to spend the best leisure time in Riviera Maya.We feel happy to learn the level of service you received from the team members was consistently world-class and exceeded all your expectations in every aspect; we take pride in greatly creating lifetime moments for our guests.On behalf of all our team, we genuinely hope to have the opportunity to welcome you back again soon. Sincerely, eConcierge.

8/10 Buono

Jennifer

Viaggio di gruppo, Viaggio di coppia
Mi è piaciuto: Pulizia e personale e servizio
The property itself was in average condition. Nice pools but the beach was not great.
Soggiorno di 7 notti a febbraio 2024
Risposta di eConcierge, il giorno 21 feb 2024
Hola Jennifer!Thank you for choosing Breathless Riviera Cancun Resort & Spa as host for your recent getaway vacation and taking the time to share with us your review; we truly appreciate the confidence you have deposited in our brand to spend the best leisure time in Riviera Maya.We feel happy to learn the level of service you received from the team members was consistently world-class and exceeded all your expectations in every aspect; we take pride in greatly creating lifetime moments for our guests.On behalf of all our team, we genuinely hope to have the opportunity to welcome you back again soon. Sincerely, eConcierge.

10/10 Eccellente

Justin

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
great resort, good food and good vibes and energy. only negative i would say is the beach and it not being swim-able, so if you want a resort with a beach that’s swimmable i would not stay here.
Risposta di eConcierge, il giorno 19 feb 2024
Hola Justin!Thank you for choosing Breathless Riviera Cancun Resort & Spa as host for your recent getaway vacation and taking the time to share with us your 5-bubble review; we truly appreciate the confidence you have deposited in our brand to spend the best leisure time in Riviera Maya.We feel happy to learn the level of service you received from the team members was consistently world-class and exceeded all your expectations in every aspect; we take pride in greatly creating lifetime moments for our guests.On behalf of all our team, we genuinely hope to have the opportunity to welcome you back again soon. Sincerely, eConcierge.

10/10 Eccellente

Joynette Maria

Viaggio di coppia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
No me pude quedar una noche más pero apesar de todo lo pasé bien
Soggiorno di 3 notti a febbraio 2024
Risposta di eConcierge, il giorno 17 feb 2024
Hola Joynette!Agradecemos el tiempo que has tomado para escribir tu reseña por este medio. Estamos contentos de saber que disfrutaste tu estancia con nosotros y que recibiste el servicio de clase mundial que nos caracteriza,En nombre de todo el equipo, deseamos poder darte la bienvenida nuevamente y que la próxima vez puedas quedarte con nosotros más tiempo.Saludos,eConcierge.

10/10 Eccellente

Joselyn

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Amazing resort!! super romantic and intimate. I loved that it was a smaller resort.. it was perfect for someones first time to an all inclusive resort.. also since it is smaller less people around acting fools. I loved it and will be back soon! Only issue is that if you want to explore cancun city too then this place is far from the heart of cancun or hotel zonera… so be prepared for pricey cab rides if you like to explore outside of the resort
Soggiorno di 3 notti a febbraio 2024
Risposta di eConcierge, il giorno 19 feb 2024
Hola Joselyn!Thank you for choosing Breathless Riviera Cancun Resort & Spa as host for your recent getaway vacation and taking the time to share with us your review; we truly appreciate the confidence you have deposited in our brand to spend the best leisure time in Riviera Maya.We feel happy to learn the level of service you received from the team members was consistently world-class and exceeded all your expectations in every aspect; we take pride in greatly creating lifetime moments for our guests.On behalf of all our team, we genuinely hope to have the opportunity to welcome you back again soon. Sincerely, eConcierge.

8/10 Buono

Abbe

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi
Had a great 5 day stay at Breathless. This resort definitely knows how to throw a party, which is what we were looking for. The staff and service were amazing. Only complaint was that the food was sub par. A few individual food items at the restaurants were good, but overall I was not thrilled. There is lots to do at the resort and it’s hard to be bored. Especially with the amazing bar tenders. I would recommend this place if partying and drinking is your goal and not relaxing or eating.
Soggiorno di 6 notti a febbraio 2024
Risposta di eConcierge, il giorno 15 feb 2024
Hola Abbe!Thank you for choosing Breathless Riviera Cancun Resort & Spa as host for your recent getaway vacation and taking the time to share with us your review; we truly appreciate the confidence you have deposited in our brand to spend the best leisure time in Riviera Maya.We feel happy to learn the level of service you received from the team members was consistently world-class and exceeded all your expectations in every aspect; we take pride in greatly creating lifetime moments for our guests.On behalf of all our team, we genuinely hope to have the opportunity to welcome you back again soon. Sincerely,eConcierge.

8/10 Buono

Keith

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The staff was very kind and considerate. They never asked or made it awkward to tip. Making us want to tip more. We wish they had more top shelf alcohol but it may be for safety reasons. We felt our room location was perfect to get to anywhere around the resort, but the gym took awhile to find.
Soggiorno di 4 notti a febbraio 2024
Risposta di eConcierge, il giorno 14 feb 2024
Hola Keith!Thank you for choosing Breathless Riviera Cancun Resort & Spa as host for your recent getaway vacation and taking the time to share with us your review; we truly appreciate the confidence you have deposited in our brand to spend the best leisure time in Riviera Maya.We feel happy to learn the level of service you received from the team members was consistently world class and exceeded all your expectations in every aspect; we take pride in greatly creating lifetime moments for our guests.On behalf of all our team, we genuinely hope to have the opportunity to welcome you back again soon. Sincerely,eConcierge.

4/10 Scarso

Ali

Viaggio di gruppo
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Non mi è piaciuto: Personale e servizio
The place is very nice and clean it has everything we needed but the stuff don’t wanna service you until u tip them first Food takes around hour to two Unless go to to the buffet
Soggiorno di 4 notti a febbraio 2024
Risposta di eConcierge, il giorno 14 feb 2024
Hola Ali,Thank you for choosing Breathless Riviera Cancun Resort & Spa as host for your recent getaway vacation and taking the time to share with us your review; we truly appreciate the confidence you have deposited in our brand to spend the best leisure time in Riviera Maya.We regret to learn that your experience was far from pleasant. Please, be certain that this situation does not meet the usual standards of our resort and brand, and we will take the proper measures to prevent recurrences like this in the future.We sincerely look forward to welcoming you back on a future occasion and providing you with the excellent service that characterizes our brand and resort.Best regards,eConcierge.

10/10 Eccellente

James

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great property even for over 35
Soggiorno di 3 notti a febbraio 2024
Risposta di eConcierge, il giorno 12 feb 2024
Hola James!Thank you for choosing Breathless Riviera Cancun Resort & Spa as host for your recent getaway vacation and taking the time to share with us your 5-bubble review; we truly appreciate the confidence you have deposited in our brand to spend the best leisure time in Riviera Maya.We feel happy to learn the level of service you received from the team members was consistently world class and exceeded all your expectations in every aspect; we take pride in greatly creating lifetime moments for our guests.On behalf of all our team, we genuinely hope to have the opportunity to welcome you back again soon. Sincerely, eConcierge.

8/10 Buono

Kamila

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 3 notti a febbraio 2024
Risposta di eConcierge, il giorno 21 mar 2024
Hola Kamila!Thank you for choosing Breathless Riviera Cancun Resort & Spa as host for your recent getaway vacation and taking the time to share with us your review; we truly appreciate the confidence you have deposited in our brand to spend the best leisure time in Riviera Maya.We feel happy to learn the level of service you received from the team members was consistently world-class and exceeded all your expectations in every aspect; we take pride in greatly creating lifetime moments for our guests.On behalf of all our team, we genuinely hope to have the opportunity to welcome you back again soon. Sincerely, eConcierge.

10/10 Eccellente

Priscilla

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Had an amazing time at Breathless
Soggiorno di 3 notti a dicembre 2023
Risposta di eConcierge, il giorno 12 feb 2024
Dear Priscilla!Thank you for choosing Breathless Riviera Cancun Resort & Spa; we truly appreciate and value your confidence in showing a genuine interest in our brand. We feel happy to learn the level of service you received from our team members, was consistently world-class and that you enjoyed our entertainment program.We genuinely hope to have the opportunity to welcome you again soon.Sincerely,eConcierge

10/10 Eccellente

David Andrzej

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The experience we had at Breathless Riviera Cancun was amazing. It was our first time in Mexico and the food was delicious. The restaurants on site, the service we received, and the various different activities and events they had planned every day made this the best all-inclusive vacation yet for us. We will definitely be coming back in the future. Thank You for making our stay perfect!
Risposta di eConcierge, il giorno 9 feb 2024
Dear David!Thank you for choosing Breathless Riviera Cancun Resort & Spa; we truly appreciate and value your confidence in showing a genuine interest in our brand. We feel happy to learn the level of service you received from our team members, was consistently world-class and that you enjoyed our entertainment program.We genuinely hope to have the opportunity to welcome you again soon.Sincerely,eConcierge

6/10 Soddisfacente

Mario, Laval

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Non mi è piaciuto: Servizi
Belle hôtel chambre spacieuse service très bien mais pas assez de chaises longue à la plage ou piscine et manque de serviettes de plages a partir de 11 am et pas de prime alcool faut être membre pour avoir de la qualité
Soggiorno di 4 notti a febbraio 2024
Risposta di eConcierge, il giorno 8 feb 2024
Hola Mario,Thank you for taking the time to share your feedback regarding your recent stay with us. We are disappointed to hear that we fell short of your expectations, and we apologize for any inconvenience caused. In order to improve our services, we would love to hear more about your stay and the areas where we could improve. Please contact us directly with details about your stay, along with any complaints or concerns you may have. We value your feedback and appreciate the opportunity to make things right.We hope to have the pleasure of welcoming you back in the future and providing you with a better experience that meets your expectations.Best regards,eConcierge.

10/10 Eccellente

Nathifa

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 4 notti a febbraio 2024
Risposta di eConcierge, il giorno 8 feb 2024
Dear Nathifa!Thank you for choosing Breathless Riviera Cancun Resort & Spa; we truly appreciate and value your confidence in showing a genuine interest in our brand. We feel happy to learn the level of service you received from our team members, was consistently world-class and exceeded your expectations in every aspect.We genuinely hope to have the opportunity to welcome you again soon.Sincerely,eConcierge

8/10 Buono

Jessie

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 7 notti a gennaio 2024
Risposta di JGP, il giorno 5 feb 2024
Dear Jessie !Thank you for choosing Breathless Riviera Cancun Resort & Spa; we truly appreciate and value your confidence for showing a genuine interest in our brand.We feel happy to learn the level of service you received from our team members, was consistently world class and exceeded your expectations in every aspect.We genuinely hope to have the opportunity of welcome you again soon.Sincerely,Guest Relations Team

2/10 Terribile

Sherif

Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Soggiorno di 4 notti a gennaio 2024
Risposta di eConcierge, il giorno 19 mar 2024
Hola Sherif,Thank you for taking the time to share with us your comments about your recent stay; we sincerely regret to learn that your perception of our services didn't exceed your expectations and ended that way. To identify possible inconsistencies in service that require urgent or immediate follow-up to enhance our guests' hotel experience, we encourage them to provide us with their feedback in real time during their stay.We would like to know the exact situation that made you rate us like that, so we would appreciate so much if you contact us to let us know about your experience. On behalf of our team, we genuinely hope to have the opportunity to welcome you back again to showcase our daily improvements and innovations.Sincerely,eConcierge

2/10 Terribile

Brandi

Soggiorno di 7 notti a gennaio 2024
Risposta di eConcierge, il giorno 20 mar 2024
Hola Brandi,Thank you for taking the time to share with us your comments about your recent stay; we sincerely regret to learn that your perception of our services didn't exceed your expectations and ended that way. To identify possible inconsistencies in service that require urgent or immediate follow-up to enhance our guests' hotel experience, we encourage them to provide us with their feedback in real time during their stay.We would like to know the exact situation that made you rate us like that, so we would appreciate so much if you contact us to let us know about your experience. On behalf of our team, we genuinely hope to have the opportunity to welcome you back again to showcase our daily improvements and innovations.Sincerely,eConcierge

10/10 Eccellente

Goldie

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 4 notti a gennaio 2024
Risposta di eConcierge, il giorno 1 feb 2024
Hola Goldie!Thank you for choosing Breathless Riviera Cancun Resort & Spa as host for your recent getaway vacation and taking the time to share with us your rate; we truly appreciate the confidence you have deposited in our brand to spend the best leisure time in Riviera Maya.We feel happy to learn the level of service you received from the team members was consistently world-class and exceeded all your expectations in every aspect; we take pride in greatly creating lifetime moments for our guests.On behalf of our team, we genuinely hope to have the opportunity to welcome you back again soon. Sincerely,eConcierge.

6/10 Soddisfacente

Lauren

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The Breathless Riviera Maya is located about 20-30 minutes from the airport, which is a big plus. There isn’t much around the resort except for other resorts. The crowd ranged from 30s-60s. Here are some pros and cons: Pros: - clean rooms with daily servicing - staff was very friendly and helpful (shout out to Omar/Steven/Eloy on the entertainment team, Sofia at poolside service, and Edwin at the steak restaurant) - nice pool with an ocean view and very clean and accessible bathrooms - 2 pools with very different vibes—the larger one is more chill while the other is the party atmosphere - no kids/gen z Cons: - the room would have a strong old water smell if the a/c wasn’t running, which was whenever we weren’t in the room - the food could be better. They don’t seem to believe in seasonings, including salt and pepper, and they exclusively use coconut oil on everything making things taste like coconut that shouldn’t (mashed potatoes, eggs, for example) - food is sometimes hard to find. We were told room service was 24/7 but that turned out not to be the case and the options were very limited (we tried ordering 3 times and it never came). This isn’t the place where you can order whatever you want whenever you want. - poolside food options were only pizza, nachos, and fries. - the beach area is very small with maybe 20 chairs and there isn’t a lot of walking space. - the gym was very small and didn’t have enough a/c to handle the humidity build up.
Soggiorno di 4 notti a gennaio 2024
Risposta di eConcierge, il giorno 31 gen 2024
Hola Lorena!Thank you for taking the time to share your feedback regarding your recent stay with us. We are disappointed to hear that we fell short of your expectations and we apologize for any inconvenience caused. We want to highlight that our staff reminds the guest to make sure the "don't disturb" light is off while waiting for room service; otherwise, our staff is not allowed to knock on the door or go in if the light is on. We value your feedback and appreciate the opportunity to make things right.We hope to have the pleasure of welcoming you back in the future and providing you with a better experience that meets your expectations.Best regards,eConcierge.

6/10 Soddisfacente

Mary

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 5 notti a gennaio 2024
Risposta di eConcierge, il giorno 31 gen 2024
Hola Mary,Thank you for taking the time to share your feedback regarding your recent stay with us. We are disappointed to hear that we fell short of your expectations, and we apologize for any inconvenience caused.In order to improve our services, we would love to hear more about your stay and the areas where we could improve. Please contact us directly with details about your stay, along with any complaints or concerns you may have. We value your feedback and appreciate the opportunity to make things right.We hope to have the pleasure of welcoming you back in the future and providing you with a better experience that meets your expectations.Best regards,eConcierge.

10/10 Eccellente

Nideara

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 3 notti a gennaio 2024
Risposta di eConcierge, il giorno 31 gen 2024
Hola Nideara!Thank you for choosing Breathless Riviera Cancun Resort & Spa as host for your recent getaway vacation and taking the time to share with us your rate; we truly appreciate the confidence you have deposited in our brand to spend the best leisure time in Riviera Maya.We feel happy to learn the level of service you received from the team members was consistently world-class and exceeded all your expectations in every aspect; we take pride in greatly creating lifetime moments for our guests.On behalf of our team, we genuinely hope to have the opportunity to welcome you back again soon. Sincerely,eConcierge.

10/10 Eccellente

Sheniquia

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Loved the place! Definitely will be back!!!
Soggiorno di 3 notti a gennaio 2024
Risposta di eConcierge, il giorno 29 gen 2024
Hola Sheniquia!Thank you for choosing Breathless Riviera Cancun Resort & Spa as host for your recent getaway vacation and taking the time to share with us your rate; we truly appreciate the confidence you have deposited in our brand to spend the best leisure time in Riviera Maya.We feel happy to learn the level of service you received from the team members was consistently world-class and exceeded all your expectations in every aspect; we take pride in greatly creating lifetime moments for our guests.On behalf of our team, we genuinely hope to have the opportunity to welcome you back again soon. Sincerely,eConcierge.