Spiaggia Maroma: Tour e Visite Guidate

Ottimo

I really wanted to love this place, and while we made the most of our honeymoon, it unfortunately was not as advertised and did not feel like a 5-star experience. The positives: everything was very clean, and at only 30% capacity, we practically had the Fuentes pool to ourselves. The à la carte food was good, and several staff members were exceptional—shoutout to Felix, Victor, Luis, and Sami! The excursion to Maroma Beach Club was truly the highlight of our trip and is highly recommended. Unfortunately, the service and follow-through were major disappointments. We requested an upgrade for our honeymoon, but our shower water was very cold for two days—the pools were actually warmer. We also agreed to a sales presentation in exchange for a couples massage, expecting about an hour. Instead, it lasted nearly three hours. When we tried to leave, we were sent to restaurants that were closed, leaving us without food until the afternoon. We reported this to multiple managers and were repeatedly told someone would follow up, but no one did. Even simple requests, like towels, were not followed through on. With the resort only at 30% capacity, the lack of communication and accountability was especially frustrating. Another thing that baffled us was being told that Spanish music could not be played because the general manager did not allow it. Being in Mexico, we found that incredibly strange. the poor service and lack of follow-through overshadowed the positives. I would not recommend

We enjoyed our stay 4/5. There were some amenities and services that were advertised that we would have during our stay that we did not receive but overall it was an enjoyable stay. While we did go during low occupancy there were a few dining options but it left us slightly desiring more. while there was ample options in terms of food choice, authentic latin food was not among them. I felt like whole burgers, pizza and pasta are nice I expected to enjoy REAL authentic latin food I would not get back home in the US. We had a concierge who was very nice but once we turned down the presentation option to "buy in" we didn't hear from them. We did not have a butler, aroma therapy for our room nor the pillow menu upon arrival. Trivial things that were not a deal breaker but a little disappointing . All in all a good stay but I can't say it would be our first choice in and all-inclusive resort vacation.