Hotel vicino a Santuario della Speranza e della Capsula del tempo - Puerto Morelos

“Our stay at SOTA was nothing short of amazing. The drive to the retreat was not too out of reach, and made sense, as we were in the jungle of Puerto Morelos. We arrived a little later than expected, but greeted upon arrival at the gate by the staff. We were helped with our luggage to our stay, and we were stunned at every step! In our unit, there were fresh fruits waiting for us on the table. Our room was surrounded by glass looking out into the jungle, and every room had access to opening...

“Nothing went well.. it's a great idea not well developed. The place is on the beachfront, and thats amazing. On the other hand, the place has been not very well maintained. Low rating because of several problems we had due to scarcity of maintenance amd misconduct on how to present the facility.”

“Beautiful property overall, and most of the staff were polite and accommodating, but several operational issues impacted our stay. We called weeks ahead requesting a higher-floor room with a view, yet were checked into a ground-floor handicap-accessible room and told nothing else was available. The next morning, after returning to reception at 7 AM, we were immediately offered other rooms, we paid for an upgraded fifth-floor room we were happy with. This was frustrating considering the resort...

“We had a wonderful vacation, and our stay at Porto Blu was a key feature. The property is lovely, and the experience with the staff was top-notch. I would highly recommend this property. ”

“Gracias Mejoren más servicio al huésped, hacen falta más personas para las bebidas”

“Piacevole, tranquillo, pulito. La spiaggia, anche se il mare la riempie di alghe, dovrebbe essere tenuta più costantemente pulita. Colazione buona anche se limitata. Consigliabile per un breve soggiorno.”

“Accommodations are very clean, great location, staff are very friendly and helpful. This Accommodation would be great for short term guests but falls very short on long term guests. I was booked for 7 weeks but was expected to go that long without fresh sheets and towels unless I was willing to pay for them. When I wanted to send my linens to Rush Laundry for much less than what they wanted to charge me, I was told that I couldn't send their property out...on the original booking it stated that...

“Good staff”

“The apartment was very clean upon arrival, checkin was easy, (keys in a lock box). Lots to see and do everything within walking distance. The beach 5 min walk and a large grocery also 5 min away. If you have mobilty issues this place has 34 steps to walk up to get in. There was no housekeeping and no broom to sweep up all the fallen palapa grass from the roof of the apt which seems to fall daily.”

“It was a pleasant stay except that! The hot water does not work, the air conditioning fails 1 time out of 4. Not to mention that the pool's water levels are too low, so the filter doesn't work.…. ”

“We recently stayed at this resort and while the property itself was beautiful and the staff was generally friendly, our experience was disappointing because many of the amenities advertised were not actually available during our stay. The resort promotes having 8–10 restaurant options, which was one of the main reasons we booked. However, only 1–2 restaurants were open most of the time, which led to limited food choices and long waits. We understand that schedules or staffing issues can happen,...

“Great resort overall. It's about 30mins to the airport. Have access to all the different sites during the stay. Beach area is not what it once was and restaurant reservation availabilities were limited.”

“Nice boutique hotel with convenient location and friendly staff. Would stay again 😁”

“Very nice room and environment. The beds were very hard, but we loved everything else about the room. Breakfast was good and we could order it in advance so they could prepare it and we didnt have to wait. Very good service overall!”