2/10 Terribile
Shannon
Viaggio con la famiglia
22 ago 2025
Mi è piaciuto: Pulizia
Non mi è piaciuto: Personale e servizio
I’ve been traveling to Mexico for a long time and have never had an incident occur before like at this property. Discrimination to the point of being unserved and waited hours for check in even though the resort was quite sleepy compared to others. My daughter and I sat at a restaurant for an entire hour and watched others that came in after us being served. After complaining to management they appeared to take our complaint seriously and put us in another reservation only restaurant. However, some time in between our complaint and dining in another restaurant someone was in our room even though the do not disturb sign was on the door. They left a washcloth on the night stand, no cleaning was done so unsure why except to think it’s because they knew we were in the restaurant being interrogated about our complaint. I say interrogated because multiple staff came by wanting to know the situation even though it had already been discussed. We were so uncomfortable after all of this (mind you the questions went on for over an hour) and after noticing someone had been in the room we felt targeted for speaking up that we decided to leave. The manager with a name similar to Julietta said we would be charged for two nights (only stayed one but this was nearing evening of second night) and then a penalty of one more night. However after leaving they have retracted and are refusing to refund. We had to find another hotel and get a taxi. It was all a very unnerving event.
Shannon
Soggiorno di 6 notti ad agosto 2025
