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Recensioni per Hotel NYX Cancun All Inclusive

3.5 out of 5
Hotel NYX Cancun All Inclusive
Blvd. Kukulkan, Manzana 52, Km 11.5, Zona Hotelera, Cancun, QROO

Recensioni

8,6

Eccellente

Valutazione di 10 - Eccellente. 588 su 1005 recensioni" "
Valutazione di 8 - Buono. 221 su 1005 recensioni" "
Valutazione di 6 - Soddisfacente. 105 su 1005 recensioni" "
Valutazione di 4 - Scarso. 42 su 1005 recensioni" "
Valutazione di 2 - Terribile. 49 su 1005 recensioni" "

9,2/10

Pulizia

9,0/10

Personale e servizio

8,6/10

Servizi

8,6/10

Condizioni e dotazioni della struttura

8,8/10

EcosostenibilitĂ 

Recensioni

10/10 Eccellente

EMANUELA

Viaggio di coppia
Mi Ăš piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Ottima posizione, struttura ben curata. Da migliorare il cibo. Sicuramente la cacio e pepe del ristorante Chianti Ăš da evitare.
Soggiorno di 5 notti ad aprile 2024
Risposta di Guest Experience Manager., il giorno 29 apr 2024
Dear Emanuela,Thank you for sharing your kind review.We are glad to read that you had a nice stay with us.We appreciate your comments regarding the Chianti restaurant, since it helps us to improve our services.We hope you could visit us again, to pamper you even more.Warmest regards.Guest Experience Manager.

8/10 Buono

Shravan

Mi Ăš piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti ad aprile 2024
Risposta di Guest Experience Manager., il giorno 2 mag 2024
Dear Shravan,Thank you very much for sharing your kind rating.We are glad to know that you had a pleasant stay with us, and we hope you were able to enjoy all the excellent services we have to offer.We hope you can visit us again, to pamper you.Best regards.Guest Experience Manager.

10/10 Eccellente

Daniel

Viaggio di coppia
Mi Ăš piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We had an excellent stay here. All of the food was good, especially from the restaurants. A special shout out to Eduardo, his service was attentive and friendly. The pool is small and very hard to find seating. It seems people go early and reserve chairs by putting a towel on them, half of the seats were empty but reserved by someone, kind of frustrating. The beach is where we spent most of our time, as the pool had no place to sit. The suite was beautiful and clean, with an amazing ocean view. Overall a very pleasant stay. I recommend taking an Uber from the airport! The taxis are a scam.
Soggiorno di 3 notti ad aprile 2024
Risposta di Guest Experience Manager., il giorno 2 mag 2024
Dear Daniel,Thank you for taking the time to share your kind review.We are glad to read that you had a wonderful stay with us, specially that you enjoyed the delicious quality of our restaurants.It is gratifying to read that you appreciate the attentive and friendly service that our staff offered you. Also, we appreciate your comments regarding the beauty of our beach area.We hope you could visit us again, and make you feel at home.Warmest regards.Guest Experience Manager.

8/10 Buono

Kyle

Viaggio di coppia
Mi Ăš piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The restaurants and the beach make this place amazing. Don't expect too much of the hotel itself. Our first day was a letdown and we got a bit demoralized - things got much better though! Bring lots of cash for tips! Get Carlos and Balam as servers at the deck. Get Matteo as your server at the Chianti!
Soggiorno di 7 notti ad aprile 2024
Risposta di Guest Experience Manager., il giorno 2 mag 2024
Dear kyle,Thank you for sharing your kind review.We are really happy to read that you had a nice stay with us, specially that you appreciated the delicious quality of our restaurants, and the attentive service from our staff.We hope you could visit us again, to pamper you even more.Warmest regards.

10/10 Eccellente

Melanie

Viaggio di coppia
Mi Ăš piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Great experience, loved the smaller resort, very clean, great staff, loved the location being right on the beach.
Soggiorno di 4 notti ad aprile 2024
Risposta di Guest Experience Manager., il giorno 2 mag 2024
Dear Melanie,Thank you for sharing your kind review.We are really happy to read that you had a great time with us, specially that you had appreciated our facilities and attentive service that our staff offered youWe hope you could visit us again, so we can pamper you even more.Warmest regards.Guest Experience Manager.

10/10 Eccellente

Milana

Viaggio di coppia
Mi Ăš piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I really enjoyed my stay here with the all-inclusive option. The bar service, food service, buffet and breakfast was very good for the price, I had multiple options, many healthy options, and lots of variety as each day is a different focus of cuisine. The sushi bar at Umami which is included with the all inclusive was excellent. I loved the wristbands serving as your key and to prove what plan you’re on. All the staff was amazing, except one front desk lady named alejandra who was very passive aggressive. Helena was super kind and helpful. They also had features of games, bracelet making, and a party which was super awesome, they played limbo for a bottle of Tequila. I had a great experience here for the cost and would recommend. Don’t go to the Taco Villanos place with your discount voucher though, the drinks are overpriced and the tacos are NOT good. Go to Taco Grill at La Isla Mall, delicious with kind stafff.
Soggiorno di 4 notti ad aprile 2024
Risposta di Guest Experience Manager., il giorno 30 apr 2024
Dear Milana,Thank you for taking the time to share your kind review.We are really happy to read that you had a nice stay with us, specially that you had enjoyed the delicious quality of our restaurants and bars.Normally, we receive wonderful comments about the delicious quality of the Tacos Villanos restaurant; an apology if it weren't of your liking.Your comments are really important to us since it helps us to improve our services.We hope you could visit us again, so we can pamper you even more.Warmest regards.Guest Experience Manager.

8/10 Buono

RENATO R

Viaggio di coppia
Mi Ăš piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The property was beautiful but there were a lot of ramps and steps in order to get around the resort. Not for people with limited mobilitiesmo
Soggiorno di 4 notti ad aprile 2024
Risposta di Guest Experience Manager., il giorno 28 apr 2024
Dear RENATO,Thank you for sharing your kind review.We are glad that overall you had a nice stay with us.Our hotel indeed have plenty of steps, and ramps to give a better access of our areas to all of our guests.We hope you could visit us again, so we can pamper you even more.Warmest regardsGuest Experience Manager.

10/10 Eccellente

Jonathan

Mi Ăš piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 3 notti ad aprile 2024
Risposta di Guest Experience Manager., il giorno 28 apr 2024
Dear Jonathan,Thank you very much for sharing your kind rating.We are glad to know that you had a pleasant stay with us, and we hope you were able to enjoy all the excellent services we have to offer.We hope you can visit us again, to pamper you.Best regards.Guest Experience Manager.

10/10 Eccellente

sangook

Viaggio di coppia
Mi Ăš piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I love this place
Soggiorno di 1 notte ad aprile 2024
Risposta di Guest Experience Manager., il giorno 28 apr 2024
Dear sangook,Thank you very much for sharing your nice review.We are pleased to know that, overall, you had a pleasant stay with us, and we hope you were able to enjoy all the excellent services we have to offer.We look forward to having you with us again, and spoiling you even more.Best regards.Guest Experience Manager.

8/10 Buono

Glenn

Viaggio di coppia
Mi Ăš piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great small property! More meal options at lunch and dinner would be good for those with dietary restrictions.
Soggiorno di 4 notti a marzo 2024
Risposta di Guest Experience Manager., il giorno 28 apr 2024
Dear Glenn,Thank you for sharing your kind review.We are really happy to read that you had a nice stay with us, specially that you had enjoyed the delicious quality of our dishes, and feel safe eating at our restaurants.We hope you could visit us again, so we can pamper you even more.Warmest regards.Guest Experience Manager.

8/10 Buono

Kelli

Viaggio di coppia
Mi Ăš piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The staff were friendly and accommodating. However, we had to check in a bit late because our room was not ready. The dinner at the Deck was not good quality and there were limited menu options. The pool was beautiful! There was a party on the premises late, which made it difficult to sleep.
Soggiorno di 1 notte ad aprile 2024
Risposta di Guest Experience Manager., il giorno 28 apr 2024
Dear Kelli,Thank you for sharing your kind review.We are truly happy to read that you had a great time with us, especially that you appreciated the friendly service that our staff offered you.We apologize if your room was not ready upon your arrival; our regular check-in time is 3 p.m.Normally, we receive really good comments regarding the delicious quality of our restaurants. Hence, this informatin it is really important to us, so we can improve our services.We hope you could visit us so we can pamper you even more.Warmest regards.Guest Experience Manager.

10/10 Eccellente

Michelle, Mount Joy

Mi Ăš piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
First time in CancĂșn and the NYX was an outstanding Hotel! Best staff, beautiful room and right on the beach! Will def be back!
Soggiorno di 4 notti ad aprile 2024
Risposta di Guest Experience Manager., il giorno 28 apr 2024
Dear Michelle,Thank you for sharing your kind review.We are really happy to read that you had a great first time with us, specially that you enjoyed the attentive service that our staff offered you, as well as your comfortable room and the beauty of our beach area.We hope you could visit us again, so we can pamper you even more.Warmest regards.Guest Experience Manager.

10/10 Eccellente

Erik B

Viaggio con famiglia e bambini piccoli
Mi Ăš piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Loved absolutely everything!! The beach and water were amaaazing! Food, drinks, service were great! Will be back for sure!♄
Soggiorno di 7 notti ad aprile 2024
Risposta di Guest Experience Manager., il giorno 28 apr 2024
Dear Erik,Thank you for sharing your kind review.We are really happy to read that you had a lovely stay with us, specially that you had enjoyed the beauty of our beach area, as well as the delicious quality of our restaurants and bars.We hope you could visit us again, so we can pamper you even more.Warmest regards.Guest Experience Manager.

10/10 Eccellente

Gurtej

Viaggio di coppia
Mi Ăš piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We had the best time at Nyx, our room was really spacious with a sea view. Throughout our stay food was just incredible. Moreover, staff was so kind and polite all the time. Ima come back here again for sure
Soggiorno di 6 notti ad aprile 2024
Risposta di Guest Experience Manager., il giorno 28 apr 2024
Dear Gurtej,Thank you for sharing your kind review.We are really happy to read that you had a great time with us, especially that you enjoyed the delicious quality of our restaurants, as well as your comfortable room.It is gratifying to read that you appreciated the attentive service that our staff offered you at all times.We hope you can visit us again so we can pamper you even more.Warmest regards.Guest Experience Manager.

10/10 Eccellente

Markus

Viaggio di coppia
Mi Ăš piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Wir haben den Augenthalt im NYX Hotel Cancun sehr genossen. Das Personal war super freundlich und hilfsbereit, das Essen war duchgĂ€ngig gut bis sehr gut, Pool und Strand sind toll und die Animation fröhlich, aber nicht aufdringlich. Wegen akutem BaulĂ€rm haben wir nach einigen Tagen das Zimmer getauscht, fĂŒr einige Euro extra ab es dann ein tolles großes Zimmer mit Meerblick. Daher kann ich sagen, die QualitĂ€t der Zimmer variiert sehr je nach Kategorie. Wir haben den Zimmerwechselnjedenfalls keine Sekunde bereut! Danke an das gesamte Team, das unseren Aufenthalt unvergesslich gemacht hat!
Soggiorno di 11 notti ad aprile 2024
Risposta di Guest Experience Manager., il giorno 28 apr 2024
Dear Markus,Thank you for sharing your kind review.We are really happy to read that you had a wonderful stay with us, specially that you had enjoyed the friendly service that our staff offered you.It is gratifying to read that you appreciated your comfortable room.We hope you could visit us again, so we can pamper you even more.Warmest regards.Guest Experience Manager.

10/10 Eccellente

Ireland Jayde

Viaggio di coppia
Mi Ăš piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
this was an amazing, beautiful and modern place to stay. no bugs, great working a/c, excellent food! staff were so very helpful and nice! Melanie at front desk knows English very well and was super helpful for me and my partner the entire stay. would love to come back as for I did not want to leave! the Chianti and Umami restaurants were top notch 5 course meal all $0 options. have literally 0 complaints. thank you hotel nyx <3
Soggiorno di 7 notti ad aprile 2024
Risposta di Guest Experience Manager., il giorno 25 apr 2024
Dear Ireland,Thank you for taking the time to share your kind review.We are really glad to read that you had an amazing stay with us, specially that you had enjoyed our spotless facilities, as well as the friendly service that our staff offered you.It is gratifying to read that you appreciated the delicous quality of our restaurants.We hope you could visit us again, so we can pamper you even more.Warmest regards.Guest Experience Manager.

8/10 Buono

Val

Mi Ăš piaciuto: Pulizia e personale e servizio
Soggiorno di 7 notti ad aprile 2024
Risposta di Guest Experience Manager., il giorno 28 apr 2024
Dear Val,Thank you very much for sharing your kind rating.We are glad to know that you had a pleasant stay with us, and we hope you were able to enjoy all the excellent services we have to offer.We hope you can visit us again, to pamper you.Best regards.Guest Experience Manager.

10/10 Eccellente

Natasha, Chilliwack

Viaggio di gruppo
Mi Ăš piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Everything was a 10/10
Soggiorno di 6 notti ad aprile 2024
Risposta di Guest Experience Manager., il giorno 25 apr 2024
Dear Natasha,Thank you very much for sharing your nice review.We are pleased to know that, overall, you had a pleasant stay with us, and we hope you were able to enjoy all the excellent services we have to offer.We look forward to having you with us again, and spoiling you even more.Best regards.Guest Experience Manager.

10/10 Eccellente

James Wlater

Viaggio di coppia
Mi Ăš piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Staff were outstanding! Always friendly and willing to help. Food was superb
Soggiorno di 5 notti ad aprile 2024
Risposta di Guest Experience Manager., il giorno 24 apr 2024
Dear James,Thank you very much for sharing your nice comment.We appreciate your good comments regarding the attentive and friendly service that our staff offered you, making you feel welcome.It is very gratifying to read that you enjoyed the delicious quality and variety of our restaurants and bars.We hope you could visit us again, so we can pamper you even more.Warmest regards.Guest Experience Manager.

10/10 Eccellente

Bradley

Viaggio di coppia
Mi Ăš piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Came to a different resort in cancun 2 years ago and the experience at NYX blew it out of the water. Food was great (Italian and umami) but the service was amazing. Mateo (waiter) at the Italian restaurant was a pleasure, the service was exceptional.
Soggiorno di 6 notti ad aprile 2024
Risposta di Guest Experience Manager., il giorno 24 apr 2024
Dear Bradley,Thank you for sharing your kind review.We are really glad to read that you had a nice stay with us, specially that you appreciate the attentive and friendly service that our staff offered you.It is gratifying to read that you enjoyed the delicious quality of our restaurants.We hope you could visit us again, so we can pamper you even more.Warmest regards.Guest Experience Manager.

8/10 Buono

Stephen

Viaggio di coppia
Mi Ăš piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
had a great time staying at the NYX. Food was great and plenty of options to choose from. Would highly recommend to anyone.
Soggiorno di 4 notti ad aprile 2024
Risposta di Guest Experience Manager., il giorno 24 apr 2024
Dear Stephen,Thank you very much for sharing your kind rating.We are glad to know that you had a pleasant stay with us, and we hope you were able to enjoy all the excellent services we have to offer.We hope you can visit us again, to pamper you.Best regards.Guest Experience Manager.

8/10 Buono

DARLA, Pierre

Viaggio di coppia
Mi Ăš piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This is a smaller resort but had fantastic staff and service. Rooms weren't fancy, but they are well maintained and clean. We enjoyed the Deck restaurant with a different menu for every evening. The Magic Bar by the pool was staffed with excellent bar tenders who are fast and friendly. The pool staff were great also, and the ocean area was beautiful.
Soggiorno di 7 notti ad aprile 2024
Risposta di Guest Experience Manager., il giorno 24 apr 2024
Dear Darla,Thank you for sharing your kind review.We are really happy to read that you had a nice stay with us, specially that you enjoyed the delicious quality of our restaurants and bars.It is gratifying to read that you appreciated the attentive and friendly service that our staff offered you, as well as the beauty of our beach area.We hope you could visit us again, so we can pamper you even more.Warmest regards.Guest Experience Manager.

10/10 Eccellente

Valery

Viaggio di coppia
Mi Ăš piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Le meilleur sĂ©jour Ă  Cancun! Le service Ă©tait incroyable pour tous les membres de l’hĂŽtel et la nourriture dĂ©licieuse et variĂ©e. Nous avions une chambre deluxe avec balcon et nous avions une vue partielle sur la mer sans l’avoir demandĂ© !! Une belle surprise. Nous sommes restĂ© 11 jours et nous avons pu remarquĂ© Ă  quelle point les employĂ©es travaillent fort pour les clients. Tout est super propre! Nous avons rĂ©servĂ© des tours avec l’hotel et ils nous ont bien encadrĂ©. Nous avons apprĂ©ciĂ© la musique et le divertissement durant la journĂ©e, mais surtout que l’hotel redevienne calme le soir pour que nous puissions bien dormir. Les seuls bĂ©mols seraient le nombre de chaise autour de la piscine, si on y va pas a 7h, il n’y en a plus. Nous serons dĂ©finitivement de retour Ă  cet hotel !
Soggiorno di 11 notti ad aprile 2024
Risposta di Guest Experience Manager., il giorno 24 apr 2024
Dear Valery,Thank you for taking the time to share your kind review.We are really glad to read that you had a great stay with us, specially that you had enjoyed your comfortable room as well as the delicious quality of our restaurants and bars.It is gratifying to read that you appreciated the attentive and hard-working service that our staff offered you at all times.We hope you could visit us again, so we can pamper you even more.Warmest regards.GUest Experience Manager.

8/10 Buono

Nina Thanh-Nga

Viaggio di gruppo
Mi Ăš piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Beautiful and clean resort and good staff, Jojo was very nice and helpful when we checked in he briefed us with all the activities at the resort we had a great time there. Misael was a great server in the breakfast buffet , we were a party of 8 vacationers all happy....👍👍👍👍
Soggiorno di 4 notti ad aprile 2024
Risposta di Guest Experience Manager., il giorno 24 apr 2024
Dear Nina,Thank you for sharing your kind review.We are really happy to read that you had a beautiful stay with us, specially that you had appreciated the friendly and attentive service that our staff offered you at all times.It is gratifying to read that you also enjoyed the delicious quality of our restaurants.We hope you could visit us again, so we can pamper you even more.Warmest regards.Guest Experience Manager.

10/10 Eccellente

Anton

Viaggio con la famiglia
Mi Ăš piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Nice and friendly Very like it Will came back at this hotel.
Soggiorno di 8 notti ad aprile 2024
Risposta di Guest Experience Manager., il giorno 24 apr 2024
Dear Anton,Thank you for sharing your kind review.We are really happy to read that you had a nice stay wuith us, specially that you had appreciated the friendly service that our staff offered you.We hope you could visit us again, so we can pamper you even more.Warmest regards.Guest Experience Manager.

10/10 Eccellente

Tibor

Viaggio di coppia
Mi Ăš piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Smaller but very nice resort with great food options.
Soggiorno di 8 notti ad aprile 2024
Risposta di Guest Experience Manager., il giorno 18 apr 2024
Dear Tibor,Thank you for sharing your kind review.We are really happy to read that you had nice stay with us, specially that you enjoyed the delicious quality of our restaurants.We hope you could visit us again, so we can pamper you even more.Warmest regards

10/10 Eccellente

Richard

Viaggio con la famiglia
Mi Ăš piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We chose this property because of the affordable price, and good reviews. We were not disappointed! Beautiful resort, friendly staff, and great food options! Will definitely be back!
Soggiorno di 4 notti ad aprile 2024
Risposta di Guest Experience Manager., il giorno 18 apr 2024
Dear Richard,Thank you for sharing your kind review.We are glad to read that you had a nice stay with us, specially that you enjoyed our facilities, as well as the friendly and attentive service that our staff offered you.It is gratifying to read that you appreciated the delicious quality of our restaurants and bars.We hope you could visit us again, so we can pamper you even more.Warmest regards.

2/10 Terribile

Fred

Soggiorno di 3 notti ad aprile 2024
Risposta di Guest Experience Manager., il giorno 18 apr 2024
Dear Fred,Thank you very much for sharing your valuable rating.We appreciate your kind comments about the good services we have to offer.We are sorry that you did not fully enjoy your stay. We would appreciate having more information, so we can improve our services.Hope you can allow us the opportunity to serve you again, in order to improve your experience.Best regards.Guest Experience Manager.

8/10 Buono

James

Mi Ăš piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 7 notti ad aprile 2024
Risposta di Guest Experience Manager., il giorno 18 apr 2024
Dear James,Thank you very much for sharing your kind rating.We are glad to know that you had a pleasant stay with us, and we hope you were able to enjoy all the excellent services we have to offer.We hope you can visit us again, to pamper you.Best regards.Guest Experience Manager.

6/10 Soddisfacente

Jennifer

Viaggio di coppia
Loved the beach!!! Nearly impossible to get in for reservations at the restaurants. Had to contact staff more than once for issue with electricity.
Soggiorno di 7 notti ad aprile 2024
Risposta di Guest Experience Manager., il giorno 17 apr 2024
Dear Jennifer,Thank you for sharing your valuable review.We are really happy to read that you had enjoyed the beauty of our beach area.Our restaurant booking system it is made for the guest to be able to book it themselves with a QR code and their cellphones, in case that the QR code doesn't work on their phones, we have a computer available for the guest. An apology for the inconvenience of this situation, we appreciate your comments since it help us to improve our services.We hope you could give us the opportunity to welcome you back, so we can pamper you even more.Warmest regards.

10/10 Eccellente

Ricky

Viaggio di coppia
Mi Ăš piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Love it
Soggiorno di 6 notti ad aprile 2024
Risposta di Guest Experience Manager., il giorno 16 apr 2024
Dear Ricky,Thank you very much for sharing your kind rating.We are glad to know that you had a pleasant stay with us, and we hope you were able to enjoy all the excellent services we have to offer.We hope you can visit us again, to pamper you.Best regards.Guest Experience Manager.

8/10 Buono

KURT A, YORKVILLE

Viaggio di coppia
Mi Ăš piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The property is located on one of the main strips in Cancun. Once you are dropped off, there are about 15 steps to navigate to enter the main hotel. Once inside it is a very nice lobby area. There is a main bar in the lobby that does not open until 6 PM and the breakfast dining room is nearby. Note – The main lobby is turned into a bar/disco from 6 PM until midnight. Any rooms facing the main lobby will hear a great deal of noise as we were in room 514 and we asked to be moved the next day. Music is played every night and Annoying for us who came to relax on vacation. But the overall property is very nice; good size pool with a pool bar. Easy walk to the beach which contains white sand and very little seashells or rocks which I was surprised. You do get some seaweed in the mornings, but not a terrible amount. The Deck outside dining area has really good food and spectacular view. When by the pool get a hotdog
 They are really done right! Our room was spacious, clean and had the amenities you need. Someone came in and cleaned and straightened up each day. If you are looking to stay a long weekend, being here 4 or 5 nights, this is a great place to stay! Staying any longer and you might run out of things to do, we arrive Saturday and left Thursday and felt it was a great vacation And a terrific spot!
Soggiorno di 5 notti ad aprile 2024
Risposta di Guest Experience Manager., il giorno 16 apr 2024
Deea Kurta,Thank you for sharing your valuable review.We are glad to read that overall you had a nice stay with us, specially that you had enjoyed the delicious quality of our restaurants.We have 2 bars, the Magic bar at the pool area from 10am until 10pmand the lobby bar from 6pm until midnight. Our live music show start at 9pm until 11pm. An apology for the inconvenience.We hope you could visit us again, so we can pamper you even more.Warmest regards.

10/10 Eccellente

Jennifer

Viaggio di coppia
Mi Ăš piaciuto: Servizi
I’ve been many places, but this resort is THE BESTTTT, and absolutely AMAZING!!!! The staff, the cleanliness, the entertainment, the FOOD, the view, the pool, the activities
 EVERYYYYTHING IS AMAZING!!!! My husband and I decided to make it our annual trip. Thank you so much!!! Especially to our new friends Almonsor, Eduardo, and Misael!
Soggiorno di 4 notti ad aprile 2024
Risposta di Guest Experience Manager., il giorno 16 apr 2024
Dear Jennifer,Thank you very much for sharing your nice comment.We are very pleased to read that you had an excellent stay with us. We appreciate your good comments regarding the attentive and friendly service that our entertainment team provided at all times, making you feel welcome.Furthermore, we hope you could visit us again, to pamper you even more.Warmest regards.

8/10 Buono

Alberto

Viaggio di coppia
Mi Ăš piaciuto: Servizi
Excelente servicio del personal, especialmente Carlos Cetia siempre con mucha disponibilidad a ayudar y Laura, JesĂșs y Ramse del restaurante Unami, una de las cosas que no estaba muy bien fue el baño de damas en el loby siempre siempre estuvo fuera de servicio, pero en general todo muy bien nuestra recĂĄmara muy limpia gracias a la Señora Rocio. Estuvimos poco mĂĄs de una semana.
Soggiorno di 8 notti ad aprile 2024
Risposta di Guest Experience Manager., il giorno 15 apr 2024
Apreciable Alberto,Muchas gracias por compartir su amable comentario.Nos es muy grato leer que tuvo una excelente estadĂ­a con nosotros, en especial que hayan disfrutado del atento y cĂĄlido servicio que nuestros colaboradores le brindaron.Apreciamos sus buenos comentarios respecto al buen estado de nuestras instalaciones.Esperamos nos visiten nuevamente para consentirles aĂșn mĂĄs.Saludos

10/10 Eccellente

Moises

Viaggio di coppia
Mi Ăš piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Todo me gusto especialmente la amabilidad con que fui tratando por todo el personal son todos muy amables
Soggiorno di 5 notti ad aprile 2024
Risposta di Guest Experience Manager., il giorno 15 apr 2024
Apreciable Moises,Muchas gracias por compartir su amable comentario.Nos alegra mucho leer que tuvo una agradable estadĂ­a, en especial que haya disfrutado del cĂĄlido y atento servicio que nuestros colaboradores le brindaron.Esperamos nos puedan visitar nuevamente, para consentirles aĂșn mĂĄs.Esperamos nos pueden visitar nuevamente, para consentirles aĂșn mĂĄs.Saludos.Guest Experience Manager.

6/10 Soddisfacente

Vanessa

Viaggio di coppia
Mi Ăš piaciuto: Pulizia e personale e servizio
Very crowded not enough chairs at the pool. There are two pools but only one really gets used. If they had bar service to the second pool maybe not everyone would just hang around the one pool. You have to go up to the bar to get drinks no one comes around. Theres a mini bar in the room that gets stocked with two bottles of water a day and when if you ask for more water they give you more but wont restock the bar for the next day. Really bothered me cuz the hotel next door had waiters that bring water. One night the pwoer was out for 3 hours. Overall it was decent for the price.
Soggiorno di 7 notti ad aprile 2024
Risposta di Guest Experience Manager., il giorno 14 apr 2024
Dear Vanessa,Thank you for sharing your review.We hope you had enjoyed most of the services that we have to offer.Due to environmental conditions, our beach gets shorter since the beginning of this year. Hence, the sunbeds will get closer to each other. Nonetheless, we greatly appreciate your comments regarding our pools, since it helps us to improve our services.The standards for the minibar stoking, will be 2 bottles of water, 2 sodas and 2 beers. If you need more waters, you can always request at front desk. An apology for the inconvenience of the power outage. Unfortunately, was a situation beyond our hands by the supplier company.We hope you could give us the opportunity to welcome you back so we can offer you a better experience.Warmest regards.Guest Experience Manager.

10/10 Eccellente

James Jean

Mi Ăš piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Good place to go
Soggiorno di 5 notti ad aprile 2024
Risposta di Guest Experience Manager., il giorno 14 apr 2024
Dear James,Thank you very much for sharing your nice review.We are pleased to know that, overall, you had a pleasant stay with us, and we hope you were able to enjoy all the excellent services we have to offer.We look forward to having you with us again, and spoiling you even more.Best regards.Guest Experience Manager.

10/10 Eccellente

Saber

Mi Ăš piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 7 notti ad aprile 2024
Risposta di Guest Experience Manager., il giorno 15 apr 2024
Thank you very much for sharing your kind rating.We are glad to know that you had a pleasant stay with us, and we hope you were able to enjoy all the excellent services we have to offer.We hope you can visit us again, to pamper you.Best regards.Guest Experience Manager.

10/10 Eccellente

sharron s

Viaggio di gruppo
Mi Ăš piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
It was a pleasure to stay there everyone was so nice, the room was amazing, and the restaurant were too, the staff was great too
Soggiorno di 4 notti ad aprile 2024
Risposta di Guest Experience Manager., il giorno 25 apr 2024
Dear Sharron,Thank you for sharing your kind review.We are really happy to read that you had a nice stay with us, specially that you appreciated the friendly and attentive service that our staff offered you.We hope you could visit us again, so we can pamper you even more.Warmest regards.Guest Experience Manager.

6/10 Soddisfacente

Donald

Viaggio di coppia
Stairs
Soggiorno di 4 notti ad aprile 2024
Risposta di Guest Experience Manager., il giorno 13 apr 2024
Dear Donald,Thank you for sharing your valuable review.We hope you enjoyed your stay.Our hotel indeed have stairs around the facilities, an apology if this was an inconvenience.We will always be glad to welcome you back, so we can improve your experience.Warmest regards.Guest Experience Manager.

10/10 Eccellente

Ricci

Viaggio con la famiglia
Mi Ăš piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very clean, super great staff. Accommodating was excellent
Soggiorno di 5 notti ad aprile 2024
Risposta di Guest Experience Manager., il giorno 13 apr 2024
Dear Ricci,Thank you for sharing your kind review.We are really happy to read that you had a nice stay with us, specially that you had enjoyed our sportless facilities, as well as the friendly service that our staff offered you at all times.We hope you could visit us again and make you feel at home.Warmest regards.Guest Experience Manager.

10/10 Eccellente

Ilya

Viaggio di coppia
Mi Ăš piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
It had amazing food and the staff was very friendly and helpful, they cleaned our room very nicely and even gave us a surprise in our room for our anniversary. Me and my wife were very satisfied and happy with the stay at NYX hotel
Soggiorno di 5 notti ad aprile 2024
Risposta di Guest Experience Manager., il giorno 13 apr 2024
Dear Ilya,Thank you for sharing your kind review.We are really happy to read that you had a nice anniversary stay with us, specially that you enjoyed the delicious quality of our restaurants and bars. It is gratifying to read that you appreciate the attentive service that our staff offered you at all times.We hope you could visit us again, so we can pamper you even more.Warmest regards.Guest Experience Manager.

10/10 Eccellente

Dylan Robert

Viaggio di gruppo
Mi Ăš piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Staff and management are very friendly and will assist you with anything you need
Soggiorno di 6 notti ad aprile 2024
Risposta di Guest Experience Manager., il giorno 13 apr 2024
Dear Dylan,Thank you for sharing your kind review.We are really glad to read that you had enjoyed the attentive and friendly service that our staff offered you at all times.We hope you could visit us again, so we can pamper you even more.Warmest regards.Guest Experience Manager.

6/10 Soddisfacente

Tara

Viaggio di coppia
The staff were all around were amazing. So friendly and helpful. The food is really good, especially Umami and Chianti although, are difficult to get reservations at. Smaller resort so limited to things but they really try to keep everyone having a good time in and around the pool. Service on the beach is really great. The servers work very hard all day everyday to accommodate all the guests with a smile on their face. I’d highly recommend staying here if you want the smaller resort vibes.
Soggiorno di 9 notti ad aprile 2024
Risposta di Guest Experience Manager., il giorno 13 apr 2024
Dear Tara,Thank you for sharing your kind review.We are really happy to read that overall, you had a nice stay with is, specially that you had enjoyed the delicious quality of our restaurants and bars. We also appreciate the kind service that our staff offered you at all times.Your comments regarding our system to make dinner reservation is really important to us, since it helps us to improve or services.We hope you could visit us again, so we can pamper you even more.Warmest regards.Guest Experience Manager.

2/10 Terribile

Melesa

Non mi Ăš piaciuto: Pulizia e personale e servizio
Soggiorno di 4 notti ad aprile 2024
Risposta di Guest Experience Manager., il giorno 13 apr 2024
Dear Melesa,Thank you very much for sharing your valuable rating.We appreciate your kind comments about the good services we have to offer.We are sorry that you did not fully enjoy your stay. We would appreciate having more information, so we can improve our services.Hope you can allow us the opportunity to serve you again, in order to improve your experience.Best regards.Guest Experience Manager.

10/10 Eccellente

Kennedy

Viaggio con la famiglia
Mi Ăš piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The staff was amazing! We felt at home & like family!
Soggiorno di 7 notti a marzo 2024
Risposta di Guest Experience Manager., il giorno 17 apr 2024
Dear Kennedy,Thank you for sharing your kind review.We are really happy to read that you had a nice stay with us, specially that you had appreciated the friendly and attentive service that our staff offered you, making you part of our NYX family.We are looking forward to seeing you again, so we can make you feel at home.Warmest regards

10/10 Eccellente

Thang D

Viaggio con la famiglia
Mi Ăš piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
There are a few maintenance issues. One of 2 patio door locks was missing locking mechanism. Slow sink drain. Patio furniture falling apart. We love this hotel, food and service staff, and definitely will come back.
Soggiorno di 4 notti ad aprile 2024
Risposta di Guest Experience Manager., il giorno 11 apr 2024
Dear Thang,Thank you for sharing your kind review.We are really happy to read that you had a good stay with us, specially that you had appreciated the delicious quality of our restaurant, as well as the friendly service from our staff.Your comments regarding maintenance it is kindly appreciated, and I already sent it to our maintenance team.We hope you could visit us again, so we can pamper you even more.Warmest regards.Guest Experience Manager.

8/10 Buono

Catrin Doris Brita, The Woodlands

Mi Ăš piaciuto: Pulizia e personale e servizio
Soggiorno di 5 notti ad aprile 2024
Risposta di Guest Experience Manager., il giorno 13 apr 2024
Dear Catrin, Thank you very much for sharing your kind rating.We are glad to know that you had a pleasant stay with us, and we hope you were able to enjoy all the excellent services we have to offer.We hope you can visit us again, to pamper you.Best regards.Guest Experience Manager.

6/10 Soddisfacente

viviane

Mi Ăš piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Pour un séjour de 9 nuits repas répétitifs, manque viande, crustacés
Soggiorno di 9 notti ad aprile 2024
Risposta di Guest Experience Manager., il giorno 13 apr 2024
Dear Vivian,Thank you for sharing your kind review.An apology if you didn't fully enjoy our culinary options. Normally we receive really good comments about it; nonetheless, your comments are really important to us, in order to improve our services.We hope you could visit us again, so we can make you feel at home.Warmest regards.Guest Experience Manager.

10/10 Eccellente

Jenna

Viaggio con la famiglia
Mi Ăš piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great place! Awesome staff :)
Soggiorno di 7 notti a gennaio 2024
Risposta di Guest Experience Manager., il giorno 10 apr 2024
Dear Jenna,Thank you very much for sharing your kind rating.We are glad to know that you had a pleasant stay with us, and we hope you were able to enjoy all the excellent services we have to offer.We hope you can visit us again, to pamper you.Best regards.Guest Experience Manager.