Suite monolocale Junior, idromassaggio, vista oceano | Minibar con snack e bevande gratuite, una cassaforte in camera

Recensioni per Occidental Costa Cancún All Inclusive

3.5 out of 5
Occidental Costa Cancún All Inclusive
Blvd. Kukulcan Km 4.5, Zona Hotelera, Cancun, QROO

Recensioni

7,8

Buono

Valutazione di 10 - Eccellente. 1053 su 2529 recensioni" "
Valutazione di 8 - Buono. 690 su 2529 recensioni" "
Valutazione di 6 - Soddisfacente. 365 su 2529 recensioni" "
Valutazione di 4 - Scarso. 199 su 2529 recensioni" "
Valutazione di 2 - Terribile. 222 su 2529 recensioni" "

8,8/10

Pulizia

8,4/10

Personale e servizio

7,8/10

Servizi

8,2/10

Condizioni e dotazioni della struttura

8,2/10

Ecosostenibilità

Recensioni

6/10 Soddisfacente

Viaggiatore verificato

Mi è piaciuto: Personale e servizio, condizioni e dotazioni della struttura, comfort della camera
Arredamento un po’ datato e camera umida, pulizia precaria e connessione Wi-Fi buona solo nella hall. La spiaggia e il mare avanti all hotel sono pulite ma troppo piccola ed il pomeriggio si sporca per il viavai di barche
Soggiorno di 4 notti ad agosto 2022
Risposta di Gerencia General, il giorno 8 set 2022
Caro ospite,Grazie mille per averci scelto per goderti la tua vacanza e per aver condiviso la tua opinione con noi.Siamo lieti di sapere che ti è piaciuto il tuo soggiorno grazie ad alcuni dei nostri servizi e apprezziamo i tuoi suggerimenti, lavoreremo sicuramente su di essi per migliorarli.Speriamo di avere l'opportunità di servirvi di nuovo in un futuro non troppo lontano.Cordialmente.

8/10 Buono

FNU

Mi è piaciuto: Pulizia, personale e servizio, servizi
Well maintained property and good staff. Conveniently located near Cancun city centre and good food options.
Soggiorno di 4 notti ad aprile 2024
Risposta di General Management, il giorno 1 mag 2024
Dear FNU,Thank you for sharing this review after your recent stay at Occidental Costa Cancún.We are thrilled that we could meet your holiday expectations through our services and facilities. Thank you for your opinion and we look forward to welcoming you again soon.Sincerely,

10/10 Eccellente

Melody

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Risposta di General Management, il giorno 1 mag 2024
Dear Melody,Thank you for sharing this review after your recent stay at Occidental Costa Cancún.We are thrilled that we could meet your holiday expectations through our services and facilities. Thank you for your opinion and we look forward to welcoming you again soon.Sincerely,

10/10 Eccellente

Diana Karina

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi
La verdad es que el hotel me parece que está excelente, la comida, la variedad, las instalaciones, las recámaras, los shows, las bebidas, la alberca, el servicio, todo. Las áreas de oportunidad el check in fue muy lento nos entregaron súper tarde nuestra habitación y la playa es muy pequeña
Soggiorno di 3 notti ad aprile 2024
Risposta di Gerencia General, il giorno 30 apr 2024
Estimada Diana Karina,Gracias por elegirnos para disfrutar de sus vacaciones y por compartir sus comentarios sobre su reciente estancia en Occidental Costa Cancún. Nos alegra saber que disfrutó de su estancia a través de nuestros servicios y plan todo incluido. Gracias por su amable recomendación y esperamos nos visite nuevamente muy pronto.Cordialmente.Gracias por elegirnos para disfrutar de sus vacaciones y por compartir sus comentarios sobre su reciente estancia en Occidental Costa Cancún. Nos alegra saber que disfrutó de su estancia a través de nuestros servicios y plan todo incluido. Compartiremos la sugerencia de check in con el área involucrada para mejorar en este aspecto. Gracias por su opinión y esperamos nos visite nuevamente muy pronto.Cordialmente.

6/10 Soddisfacente

Michaela

Viaggio di gruppo
Mi è piaciuto: Pulizia e personale e servizio
Little outdated resort, but we came only for 3 days so other than that it wasn’t that bad.
Soggiorno di 2 notti ad aprile 2024
Risposta di General Management, il giorno 30 apr 2024
Dear Michaela,Thank you for choosing us to spend your holidays.The vision of our guests is the key to complete guest satisfaction; therefore, we are very grateful for the time you spent writing your opinion. We regret not fully meeting your expectations on this occasion. We have taken note of the aspects that could not meet your expectations, and we will share them with the involved departments. We hope to have the opportunity to welcome you again.Sincerely,

8/10 Buono

Lazaro

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Trabajar en mejorar el aire acondicionado de la habitacion 236.esta pesimo..pase mucho calor y por tal motivo no podia dormir bien.despertando varias veces en la noche .si pasas el dia en la playa y piscina al sol.necesitas dormir en una habitacion con muy buen aire acondicionado.y alli el aire es pesimo.
Soggiorno di 7 notti ad aprile 2024
Risposta di Gerencia General, il giorno 29 apr 2024
Estimado Lazaro,Gracias por dedicar tiempo en compartir su opinión sobre su reciente estancia con nosotros y por elegirnos para sus vacaciones en Cancún. Hemos tomado nota con relación a las condiciones de la habitación y leemos con preocupación su comentario, ya que por estándar las habitaciones son doblemente revisadas para asegurar el correcto funcionamiento; Sin duda, compartiremos su opinión con el equipo involucrado para revisión y mejora. Nuevamente agradecemos el tiempo que dedicó en compartir su experiencia y esperamos que haya tenido buen viaje de regreso a casa.Cordialmente.

10/10 Eccellente

Yoansil, Foziguazu

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Goog
Soggiorno di 7 notti ad aprile 2024
Risposta di General Management, il giorno 29 apr 2024
Dear Yoansil,Thank you for sharing this review after your recent stay at Occidental Costa Cancún.We are thrilled that we could meet your holiday expectations through our services and facilities. Thank you for your opinion and we look forward to welcoming you again soon.Sincerely,

10/10 Eccellente

Larry

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The ambiance
Soggiorno di 7 notti ad aprile 2024
Risposta di General Management, il giorno 29 apr 2024
Dear Larry,Dear Ashley Yesenia,We appreciate the time you spent reviewing your recent experience in our hotel and for choosing us to spend your vacations. It is glad to read your very kind words about our staff, we agree that all of them play a key role in our guests' overall experience. Once again, we thank you for sharing your personal experience with us and we hope to have the opportunity to welcome you again in the future.Sincerely,

6/10 Soddisfacente

Ann

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Location was good. Room was clean Mini bar stocked daily Bar services great Food very average
Soggiorno di 3 notti ad aprile 2024
Risposta di General Management, il giorno 29 apr 2024
Dear Ann,We greatly appreciate the time you spent reviewing your recent experience in our hotel, at Occidental Costa Cancún We always strive to exceed guests' expectations and your comments will help our teams reach that goal. We are happy to know that you liked the resort location and was convenient for your stay. We will share your suggestion of the food to increase the options. We hope to have the opportunity to welcome you again in the future.Sincerely,

10/10 Eccellente

Nathan

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Nothing is walkable other than to the bus. Great place otherwise. There's better options for the solo, single traveler
Soggiorno di 1 notte ad aprile 2024
Risposta di General Management, il giorno 29 apr 2024
Dear Nathan,Thank you for taking the time to share your personal opinion with us regarding your recent stay. We regret that we fell short of your expectations on this occasion through our location. We hope to have the opportunity to serve you again in the not-distant future.Sincerely,

10/10 Eccellente

April

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 6 notti ad aprile 2024
Risposta di General Management, il giorno 29 apr 2024
Dear April,Thank you for sharing this review after your recent stay at Occidental Costa Cancún.We are thrilled that we could meet your holiday expectations through our services and facilities. Thank you for your opinion and we look forward to welcoming you again soon.Sincerely,

2/10 Terribile

Caroline

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The food in every restaurant and buffet tasted rerrible. Tried 5 didferent drinks and they were also terrible. Worst resort i have ever been to. Go someplace else. I told them our door did not shut properly and to send maintenance. They never did. We had to put a heavy table in front of door for our safety.
Soggiorno di 5 notti ad aprile 2024
Risposta di General Management, il giorno 30 apr 2024
Dear Caroline,Thank you for taking the time to share your personal opinion with us regarding your recent stay. The entire team works very hard to ensure that each guest has a pleasant stay. Although we regret your disappointment with your stay, we would like to thank you for sharing your feedback as it helps us to improve our services. We regret not fully meeting your expectations on this occasion, and we hope to have the opportunity to serve you again in the not-distant future.Sincerely,

10/10 Eccellente

Ashley Yesenia

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Every staff was kind and respectful
Soggiorno di 6 notti ad aprile 2024
Risposta di General Management, il giorno 29 apr 2024
Dear Ashley Yesenia,We appreciate the time you spent reviewing your recent experience in our hotel and for choosing us to spend your vacations. It is glad to read your very kind words about our staff, we agree that all of them play a key role in our guests' overall experience. Once again, we thank you for sharing your personal experience with us and we hope to have the opportunity to welcome you again in the future.Sincerely,

10/10 Eccellente

Amy Sarah Greenberg

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I have stayed at this property numerous times alone. The staff, ALL the staff have always made me feel so comfortable. PePe in the dining hall is delightful, remembers your favorite things and always so friendly. Highly recommended and I will be back!!!
Soggiorno di 7 notti ad aprile 2024
Risposta di General Management, il giorno 27 apr 2024
Dear Amy Sarah Greenberg, Thank you for choosing us to spend your holidays.We are happy to know your complete satisfaction with gastronomy offer and hospitality service too.We agree that our dedicated staff plays a key role in our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service with a warm and memorable experience. We will share your opinion with Pepe for his kind and attentive service.We hope to welcome you again on your next visit.Sincerely,

4/10 Scarso

Gladys, Calgary

Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
Soggiorno di 6 notti ad aprile 2024
Risposta di General Management, il giorno 29 apr 2024
Dear Gladys,Thank you for making us your chosen venue to enjoy your vacations and for sharing your rate after your recent stay at Occidental Costa Cancún. We hope to have the opportunity to serve you again in the not-distant future.Sincerely,

8/10 Buono

Delbert Lamar

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Beautiful Property....Location was Excellent....i would definitely stay again....but like many of the other reviews state....the food was not good....i dont think was food in the snack area was changed at all in the entire 6 days that we were there....so as long as you find other food options...this place is GREAT....the STAFF WAS AWESOME and went above and beyond to accommodate us...outside of the food...i have no complaints....and the hotel will exchange your money....which i didnt know and it was a pleasant surprise....they also have a US dollar Atm as well as a Mexican Peso ATM....
Soggiorno di 5 notti ad aprile 2024
Risposta di General Management, il giorno 27 apr 2024
Dear Delbert Lamar,Thank you for making us your chosen venue to enjoy your vacations and for sharing your rate after your recent stay at Occidental Costa Cancún. We regret to know that we could not meet your expectations with our gastronomy offer, as our talented chefs strive to offer a good variety of international and local dishes, your opinion will help our team to continue working striving to conquer all palates. We agree that our dedicated staff plays a key role in our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service we appreciate your comment. Once again we thank you for sharing this valuable feedback with us, please rest assured that the information you have provided will be used accordingly to enhance our future guests' experiences with us and we hope you will visit us again in the future.Sincerely,

10/10 Eccellente

Michael

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 4 notti ad aprile 2024
Risposta di General Management, il giorno 29 apr 2024
Dear Michael,Thank you for sharing this review after your recent stay at Occidental Costa Cancún.We are thrilled that we could meet your holiday expectations through our services and facilities. Thank you for your opinion and we look forward to welcoming you again soon.Sincerely,

10/10 Eccellente

Ivan

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great place to stay with many options and activities. Close to lots of fun stuff including ferry
Soggiorno di 4 notti ad aprile 2024
Risposta di General Management, il giorno 26 apr 2024
Dear Ivan,Thank you for sharing this review after your recent stay at Occidental Costa Cancún.We are thrilled that we could meet your holiday expectations through our services and facilities. We are happy to know your complete satisfaction with our beach location and that it was of your liking, as you mentioned it has the option to board the ferry a short distance to visit Isla Mujeres, which has one of the best beaches in the Mexican Caribbean, having the opportunity to enrich your visit to the destination. Thank you for your opinion and we look forward to welcoming you again soon.Sincerely,

2/10 Terribile

Leston

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Staff was extremely unprofessional
Soggiorno di 3 notti ad aprile 2024
Risposta di General Management, il giorno 26 apr 2024
Dear Leston,Thank you for making us your chosen venue to enjoy your vacations and for sharing your rate after your recent stay at Occidental Costa Cancún. We read with concern your dissatisfaction with some staff member's service received as they have been praised many times for their professionalism and we assure you that what you described is not the norm for us. We regret not could meet your holiday's expectations on this occasion and we hope to have the opportunity of serving you in the future.Sincerely.

10/10 Eccellente

Yang

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Good place to stay!
Soggiorno di 3 notti ad aprile 2024
Risposta di General Management, il giorno 26 apr 2024
Dear Yang,Thank you for sharing this review after your recent stay at Occidental Costa Cancún.We are thrilled that we could meet your holiday expectations through our services and facilities. Thank you for your opinion and we look forward to welcoming you again in the near future.Sincerely,

10/10 Eccellente

Stephania

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
👍
Soggiorno di 5 notti a marzo 2024
Risposta di Gerencia General, il giorno 25 apr 2024
Dear Stephania,Thank you for sharing this review after your recent stay at Occidental Costa Cancún.We are thrilled that we could meet your holiday expectations through our services and facilities. Thank you for your opinion and we look forward to welcoming you again in the near future.Sincerely,

10/10 Eccellente

Alona

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I liked this resort
Soggiorno di 5 notti ad aprile 2024
Risposta di General Management, il giorno 25 apr 2024
Dear Alona,Thank you for sharing this review after your recent stay at Occidental Costa Cancún.We are thrilled that we could meet your holiday expectations through our services and facilities. Thank you for your opinion and we look forward to welcoming you again in the near future.Sincerely,

2/10 Terribile

Vitaliy

Viaggio di gruppo
Non mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
I’m disappointed was the service and hotel
Soggiorno di 14 notti ad aprile 2024
Risposta di General Management, il giorno 25 apr 2024
Dear Vitaliy,Thank you for choosing us for your vacations. We regret that we fell short of your expectation on this occasion, and we hope to have the opportunity to welcome you again in the future.Sincerely,

10/10 Eccellente

Tamunoboma Benjamin

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Nice experience for my first trip to cancun. Two bars, for all you can drink. The gym is decent, as well as the stram room and Sauna. The guests rarely used the gym and steam room so i was able to enjoy them as much as i knew how to while there. Also at a walkable* distance to one of the malls. *walkable distance is subjective
Soggiorno di 7 notti ad aprile 2024
Risposta di General Management, il giorno 24 apr 2024
Dear Tamunoboma,Thank you for making us your chosen venue to enjoy your vacations and for sharing this review of your recent stay with us. We always look for ways to improve and your comments are crucial to our future success. We are happy to know that the gym was useless for you, as we have that option part of our all-inclusive for the ones who even are in vacation, decide to still work out, in that area strive to have different equipment so our guests can have varied routines. We are happy to know that you liked the resort location and was convenient for your stay, as you mentioned there are some attractions and markets nearby. Once again we thank you for sharing this valuable feedback with us and we hope to have the opportunity to welcome you again in the future.Sincerely,

10/10 Eccellente

Mohammed

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
People are working there more than amazing they are very nice
Soggiorno di 3 notti ad aprile 2024
Risposta di General Management, il giorno 24 apr 2024
Dear Mohammed,Thank you for sharing this review after your recent stay at Occidental Costa Cancún.We are thrilled that we could meet your holiday expectations through our services and facilities. Thank you for your opinion and we look forward to welcoming you again in the near future.Sincerely,

10/10 Eccellente

Cynthia

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Enjoy this hotel very much
Soggiorno di 3 notti a febbraio 2024
Risposta di General Management, il giorno 24 apr 2024
Dear Cynthia,Thank you for sharing this review after your recent stay at Occidental Costa Cancún.We are thrilled that we could meet your holiday expectations through our services and facilities. Thank you for your opinion and we look forward to welcoming you again in the near future.Sincerely,

8/10 Buono

Mosunmola

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Our time at the resort was lovely. The food options was amazing and we received wonderful treatment from the staff. Highly recommended.
Soggiorno di 4 notti ad aprile 2024
Risposta di General Management, il giorno 24 apr 2024
Dear Mosunmola,Thank you for sharing this review after your recent stay at Occidental Costa Cancún.We are thrilled that we could meet your holiday expectations through our services and facilities. Thank you for your opinion and we look forward to welcoming you again in the near future.Sincerely,

8/10 Buono

Daily

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 3 notti ad aprile 2024
Risposta di General Management, il giorno 24 apr 2024
Dear Daily,Thank you for sharing this review after your recent stay at Occidental Costa Cancún.We are thrilled that we could meet your holiday expectations through our services and facilities. Thank you for your opinion and we look forward to welcoming you again in the near future.Sincerely,

10/10 Eccellente

Jose

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Nice
Soggiorno di 2 notti ad aprile 2024
Risposta di General Management, il giorno 24 apr 2024
Dear Jose,Thank you for sharing this review after your recent stay at Occidental Costa Cancún.We are thrilled that we could meet your holiday expectations through our services and facilities. Thank you for your opinion and we look forward to welcoming you again in the near future.Sincerely,

10/10 Eccellente

Larysa

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 7 notti a marzo 2024
Risposta di General Management, il giorno 24 apr 2024
Dear Larysa,Thank you for sharing this review after your recent stay at Occidental Costa Cancún.We are thrilled that we could meet your holiday expectations through our services and facilities. Thank you for your opinion and we look forward to welcoming you again in the near future.Sincerely,

8/10 Buono

dixit

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 5 notti ad aprile 2024
Risposta di General Management, il giorno 23 apr 2024
Dear Dixit,Thank you for sharing this review after your recent stay at Occidental Costa Cancún.We are thrilled that we could meet your holiday expectations through our services and facilities. Thank you for your opinion and we look forward to welcoming you again in the near future.Sincerely,

10/10 Eccellente

Justin

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Everyone was polite and the facilities were higher than expected. I would definitely come back again and stay.
Soggiorno di 4 notti ad aprile 2024

4/10 Scarso

Christopher

Non mi è piaciuto: Pulizia e servizi
The property pool stairs were broken.. the air conditioning in the room was broken and getting reservations at the restaurants proved problematic..
Soggiorno di 6 notti ad aprile 2024
Risposta di General Management, il giorno 22 apr 2024
Dear Christopher,Thank you for taking the time to share your personal opinion with us regarding your recent stay. The entire team works very hard to ensure that each guest has a pleasant stay. Although we regret your disappointment with your stay, we would like to thank you for sharing your feedback as it helps us to improve our services. We regret not fully meeting your expectations on this occasion, and we hope to have the opportunity to serve you again in the not-distant future.Sincerely,

6/10 Soddisfacente

Annabel

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very clean environment with polite staff
Soggiorno di 3 notti ad aprile 2024
Risposta di General Management, il giorno 22 apr 2024
Dear Annabel,Thank you for sharing this review after your recent stay at Occidental Costa Cancún.We are thrilled that we could meet your holiday expectations through our services and facilities. Thank you for your opinion and we look forward to welcoming you again in the near future.Sincerely,

6/10 Soddisfacente

JAVIER, Las Vegas

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
It location is very convenient ti take tours around the corner.
Soggiorno di 7 notti ad aprile 2024
Risposta di General Management, il giorno 22 apr 2024
Dear Javier,Thank you for sharing this review after your recent stay at Occidental Costa Cancún.We are thrilled that we could meet your holiday expectations through our services and facilities. Thank you for your opinion and we look forward to welcoming you again in the near future.Sincerely,

8/10 Buono

Delia

Mi è piaciuto: Pulizia, personale e servizio, servizi
Property was nice. However, my block (room 400) seemed rather old, furniture looked very "used".
Soggiorno di 5 notti ad aprile 2024
Risposta di General Management, il giorno 22 apr 2024
Dear Delia,We appreciate the time you spent reviewing your recent experience in our hotel and for choosing us to spend your vacations. We strongly believe that there is always a way for improvement and your comments will assist us in our continuous efforts aimed at meeting our guests' expectations. We have taken note of your room suggestion. We regret that we fell short of your expectation on this occasion, and we hope to have the opportunity to welcome you again in the future.Sincerely,

10/10 Eccellente

Miyoshi

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Everyone was so friendly the staff and residents of Cancún will stay here again in the near future Great Job!
Soggiorno di 1 notte ad aprile 2024
Risposta di General Management, il giorno 20 apr 2024
Dear Miyoshi,We appreciate the time you spent reviewing your recent experience in our hotel and for choosing us to spend your vacations. It is glad to read your very kind words about our staff, we agree that all of them play a key role in our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and the warmest. Thank you for your kind recommendation and we look forward to welcoming you again soon.Sincerely.

8/10 Buono

Satish Baldeo

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Location was good food and drinks was good staff was respectful hard working properly was safe and clean i loved my room Location my ac wasn't working properly but i had a ceiling fan and a window and the balcony door so i was fine staff member in the dining room Stephanie and Iyali was awesome and breakfast restaurant manager David Yepez l would definitely recommend Occidental Costa Cancun
Soggiorno di 3 notti ad aprile 2024
Risposta di General Management, il giorno 20 apr 2024
Dear Satish Baldeo,Thank you very much for sharing this great review of your recent stay with us.We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role in our guests' overall experience, we will congratulate David Yepez, Stephanie and Iyali for their kind service.Thank you for your kind recommendation and we look forward to welcoming you again in the near future.Sincerely.

6/10 Soddisfacente

Robert

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 5 notti ad aprile 2024
Risposta di General Management, il giorno 19 apr 2024
Dear Robert,Thank you for making us your chosen venue to enjoy your vacations and for sharing your rate after your recent stay at Occidental Costa Cancún. We hope to have the opportunity to serve you again in the not-distant future.Sincerely,

10/10 Eccellente

Brian

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Staff amazingly friendly and helpful. I was there with my 77yr mother.Very easy for her to get around pool and beach!
Soggiorno di 5 notti ad aprile 2024
Risposta di General Management, il giorno 18 apr 2024
Dear Brian,We appreciate the time you spent reviewing your recent experience in our hotel and for choosing us to spend your vacations. We are thrilled that we could meet your holiday expectations through our services and facilities. It is glad to read your very kind words about our staff, we agree that all of them play a key role in our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and the warmest. Once again thank you for taking the time to share your experience with us, and we look forward to welcoming you again in the future.Sincerely,

10/10 Eccellente

NGAR

Viaggio di coppia
Very nice
Soggiorno di 4 notti ad aprile 2024
Risposta di General Management, il giorno 17 apr 2024
Dear Ngar,Thank you for sharing this review after your recent stay at Occidental Costa Cancún.We are thrilled that we could meet your holiday expectations through our services and facilities. Thank you for your opinion and we look forward to welcoming you again in the near future.Sincerely,

8/10 Buono

Vangjelina

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
My husband and I stayed at Occidental Costa Cancun for 8 nights. I really enjoyed my time there. The room was nice and clean, and housekeeping did a great job every day. Additionally, the dinner served at both the Italian and Mexican restaurants was delicious. However, the resort was relatively small and didn't offer many activities.
Soggiorno di 8 notti ad aprile 2024
Risposta di General Management, il giorno 17 apr 2024
Dear Vangjelina, Thank you for sharing your feedback on your recent holiday experience with us, our main goal is to ensure we keep on delivering unforgettable holiday experiences to our guests, and your comments are crucial in this process. We are happy to know that the room was clean and comfortable all the time. It is glad to know your complete satisfaction with gastronomy at the Italian and Mexican restaurants. We regret that we could not meet your holiday expectations for the location as it has easy access and everything is within walking distance. Once again thank you for your opinion and we hope to have the opportunity to welcome you again in the future.Sincerely,

10/10 Eccellente

Fiorella

Viaggio di coppia
Everything was great!
Soggiorno di 6 notti ad aprile 2024
Risposta di General Management, il giorno 16 apr 2024
Dear Fiorella,Thank you for sharing this review after your recent stay at Occidental Costa Cancún.We are thrilled that we could meet your holiday expectations through our services and facilities. Thank you for your opinion and we look forward to welcoming you again in the near future.Sincerely,

6/10 Soddisfacente

Maria A.F, Marlborough

Mi è piaciuto: Pulizia
Soggiorno di 4 notti ad aprile 2024
Risposta di General Management, il giorno 17 apr 2024
Dear Maria,Thank you for making us your chosen venue to enjoy your vacations and for sharing your rate after your recent stay at Occidental Costa Cancún. We hope to have the opportunity to serve you again in the not-distant future.Sincerely,

8/10 Buono

Tatyana V

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Good staff
Soggiorno di 8 notti ad aprile 2024
Risposta di General Management, il giorno 15 apr 2024
Dear Tatyana V,Thank you for sharing this review after your recent stay at Occidental Costa Cancún.We are thrilled that we could meet your holiday expectations through our services and facilities. Thank you for your opinion and we look forward to welcoming you again in the near future.Sincerely,

10/10 Eccellente

Adil

Mi è piaciuto: Personale e servizio
Soggiorno di 3 notti ad aprile 2024
Risposta di General Management, il giorno 16 apr 2024
Dear Adil,Thank you for sharing this review after your recent stay at Occidental Costa Cancún.We are thrilled that we could meet your holiday expectations through our services and facilities. Thank you for your opinion and we look forward to welcoming you again in the near future.Sincerely,

10/10 Eccellente

Jean-Pierre Jr

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very good service
Soggiorno di 4 notti ad aprile 2024
Risposta di General Management, il giorno 15 apr 2024
Dear Jean-Pierre Jr ,Thank you for sharing this review after your recent stay at Occidental Costa Cancún.We are thrilled that we could meet your holiday expectations through our services and facilities. Thank you for your opinion and we look forward to welcoming you again in the near future.Sincerely,

10/10 Eccellente

Jeffrey

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Had an incredibly relaxing vacation full of fun and fabulous food.
Soggiorno di 7 notti a marzo 2024
Risposta di General Management, il giorno 15 apr 2024
Dear Jeffrey,Thank you for sharing this review after your recent stay at Occidental Costa Cancún.We are thrilled that we could meet your holiday expectations through our services and facilities. Thank you for your opinion and we look forward to welcoming you again in the near future.Sincerely,

10/10 Eccellente

Jamie

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 3 notti a febbraio 2024
Risposta di General Management, il giorno 15 apr 2024
Dear Jamie,Thank you for sharing this review after your recent stay at Occidental Costa Cancún.We are thrilled that we could meet your holiday expectations through our services and facilities. Thank you for your opinion and we look forward to welcoming you again in the near future.Sincerely,

8/10 Buono

Lisa

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 6 notti a marzo 2024
Risposta di General Management, il giorno 15 apr 2024
Dear Lisa,Thank you for sharing this review after your recent stay at Occidental Costa Cancún.We are thrilled that we could meet your holiday expectations through our services and facilities. Thank you for your opinion and we look forward to welcoming you again in the near future.Sincerely,