Dear Alessandro,Thank you for visiting The Royal Sands and writing a review about your recent experience.While we're glad to learn that you enjoyed the beautiful beach, we regret not meeting your expectations in other areas.We comply with the highest hygiene, food preparation, and quality standards and our culinary team takes great pride in delivering exceptional dining experiences. However, we apologize for falling short of your expectations. We will address your concerns with our Food & Beverage department.We also regret learning that the VIP perks were not delivered. These are provided according to availability.We hope we have the opportunity to welcome you back soon and provide you with a better vacation experience.Warm regards.

Dear Gianluca,Thank you for visiting The Royal Sands.We look forward to welcoming you again during your next visit to the Mexican Caribbean.Warm regards.

Dear Pamela,Thank you so much for taking the time to review your stay with us.We appreciate your kind words about our hard-working staff, nice pools and delicious culinary offer.We hope to see you again soon!Warm regards.

Dear Gina,Thank you for your review.We hope to welcoming you again soon!Regards.

Dear Ricardo,Thank you for reviewing your recent stay with us.We are happy to see that you enjoyed our beach and pool bars.Thank you for recommending us.We look forward to seeing you again soon!Regards.

Dear Anne Hailey,Thank you for your review.We're happy to see that you enjoyed the cleanliness of our facilities and our staff service and attention.We appreciate your feedback as it helps us improve.We hope to see you again soon!Warm regards.

Dear Jose,Thank you for your review.We're glad that you had a 5-stars stay with us.We look forward to seeing you again soon!Regards.

Dear Deborah,Thank you for your review.We are glad to see you enjoyed your stay and we hope to see you again soon!Regards.

Apreciable Aaron Oziel,Gracias por tomarse el tiempo de publicar acerca de su experiencia en The Royal Sands.Apreciamos sus observaciones y comentarios y lamentamos saber que su experiencia no superó sus expectativas.Lamentamos también si representó un inconveniente tener que firmar la cuenta cuando recibe sus alimentos y bebidas. Esto es simplemente para llevar un control de nuestros centros de consumo. Nuestro resort es de uso mixto con algunos huéspedes que vienen de vacaciones tipo hotel con un paquete todo incluido y otros que son miembros de nuestro club vacacional que se alojan sin plan de comidas.Gracias a la política de no efectivo del resort, usted puede cargar las propinas y todas las compras realizadas en el complejo a la llave de su habitación, sin necesidad de llevar dinero en efectivo.Esperamos poder darle nuevamente la bienvenida en su próxima visita al Caribe Mexicano.Saludos cordiales.

Dear Lloyd Lee,Thank you so much for your review of your recent stay at The Royal Cancun!We apologize for any inconvenience you experienced during your stay. Your comfort and convenience are important to us, and we regret that the process of retrieving your room key for meals was not as seamless as it should have been. Rest assured, we will address this matter with our team to ensure smoother handling of room keys in the future.We appreciate your patience and understanding, and we hope that despite this issue, you were still able to enjoy your overall experience at our resort.Thank you for choosing The Royal Cancun, and we look forward to the opportunity to welcome you back for a more enjoyable stay in the future.Warm Regards.Josimar AmezcuaOnline Reputation Agent

Dear Loney,Thank you for sharing your experience of your recent stay at The Royal Sands.We're delighted to hear that you found the new Club Bistro to be a great addition and that it helped to minimize any concerns about the loss of Captain's Cove and La Conquistador as dining options. It's wonderful to know that the service level of our staff continues to be outstanding and contributes to the enjoyment of your stay.While we understand your sentiment about missing the ambiance of waterfront dining at Captain's Cove, we appreciate your understanding of the changes. Your feedback is valuable to us, and we will continue to strive to provide the best possible dining experiences for our guests.We look forward to welcoming you back for another outstanding stay in the future.Warm regards.Josimar AmezcuaOnline Reputation Agent

Dear Jorge,Thank you for taking the time to review your recent stay at The Royal Sands.We appreciate your positive feedback regarding our beautiful gardens and the all-inclusive option. It's wonderful to hear that you found it to be a great choice for your stay.We hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Warm regards.Josimar AmezcuaOnline Reputation Agent

Apreciable Huésped,Gracias por tomarse el tiempo de publicar acerca de su experiencia en The Royal Sands.Nos alegra saber que disfrutó de nuestra deliciosa comida y que recibió un excelente servicio durante su estancia. Además, nos complace saber que disfrutó de nuestra hermosa playa y de nuestra fantástica alberca.Esperamos darle la bienvenida nuevamente en un futuro cercano para brindarle otra experiencia memorable.Saludos cordiales.Josimar AmezcuaAgente de Gestión de Reputación Online

Dear Joseph,Thank you for your review of your recent stay at The Royal Sands. We're glad you found it wonderful, quiet, safe, clean, and enjoyed our friendly staff.We look forward to welcoming you back for another outstanding stay in the future.Warm regards.Josimar AmezcuaOnline Reputation Agent

Dear Dawn,Thank you for taking the time to review your recent stay at The Royal Sands. We are thrilled to hear that you enjoyed our friendly and welcoming staff, the cleanliness of our resort, the delicious food, and the beautiful white sand beach with great ocean views.We appreciate your recommendation and look forward to welcoming you back in the future!Warm regards.Josimar AmezcuaOnline Reputation Agent

Dear Robert,Thank you for sharing your experience of your recent stay at The Royal Sands.We truly appreciate your positive feedback. We're delighted to hear that you had a wonderful experience during your time with us.We hope to have the pleasure of welcoming you back for another wonderful stay in the future!

Dear Inna,Thank you for sharing your feedback following your recent visit to The Royal Sands.We appreciate your insight regarding our menu offerings. While we understand your concern about repetition, we're thrilled to inform you that we offer a wide variety of dining options throughout the resort to cater to diverse tastes and preferences.From the savory delights of La Veranda's international cuisine to the fresh flavors of sushi and poke balls at Sand Dollar, there's something to satisfy every palate. Guests can also indulge in poolside snacks at Char Hut, bar snacks at Sidelines Sports Bar, and delectable wood-fired pizzas at Bartolo's Pizza. Our 24-hour room service ensures that you can enjoy breakfast, lunch, or supper at any time of day.Additionally, our themed dinner shows at Gran Salon Hacienda Sisal offer a unique dining experience, while Royal Express serves up mouthwatering roast and fried chicken, ribs, meatloaf, and salads. Club Bistro offers classic continental favorites, while Veranda del Mar tantalizes taste buds with Caribbean lobster, shrimp, and the catch of the day. And for those craving authentic Mexican cuisine, Hacienda Sisal is the perfect choice.Your feedback is invaluable to us as we continuously seek to improve our guests' experience. We hope to have the opportunity to welcome you back in the future and provide you with a refreshed culinary experience.Warm Regards.Josimar AmezcuaOnline Reputation Agent

Dear Joshua Lee,Thank you for taking the time to review your stay with us at The Royal Sands.Feedback from our guests is important to us. We apologize if your concierge was a little too eager to reserve a spot for you on one of our presentations. These optional presentations are a great way to find out about all of the amenities available around the resort, as well as to find out what vacation ownership can do for the way that you and your family travel in the future. However, we understand that time spent on vacation is valuable and that these optional tours are not for everyone.We appreciate your understanding and hope to welcome you back for a more pleasant experience in the future.Warm regards.Josimar AmezcuaOnline Reputation Agent

Dear Taira,Thank you for sharing your experience of your recent stay at The Royal Sands.We're thrilled to hear that you had a fantastic experience during your three-night stay with us! It's wonderful to know that you found our all-inclusive food, staff, view, and service to be great. Providing exceptional service and ensuring our guests have a memorable stay are our top priorities, and we're delighted that we could exceed your expectations.Thank you for recommending The Royal Sands. Your kind words mean a lot to us, and we truly appreciate your support.We look forward to welcoming you back for another fantastic stay in the future!Warm regards.Josimar AmezcuaOnline Reputation Agent