Resort a Cancún sud

“The only restaurant that has good food was the Chinese restaurant and the waiter Gerardo is amazing he is the best, also Francisco the butler he’s really helpful and has great customer service. The pool attendant Marco doesn’t like to help the non-member guests. He is rude and only pay attention to the members so he can receive tips from them, he didn’t let me get any chair and didn’t want to open the umbrella he even gave popsicles to the other guest and even bother to ask the non-member...

“Our stay at SOTA was nothing short of amazing. The drive to the retreat was not too out of reach, and made sense, as we were in the jungle of Puerto Morelos. We arrived a little later than expected, but greeted upon arrival at the gate by the staff. We were helped with our luggage to our stay, and we were stunned at every step! In our unit, there were fresh fruits waiting for us on the table. Our room was surrounded by glass looking out into the jungle, and every room had access to opening...

“The only complaint that we had was that the hot water in our room took forever to come on in the sink, shower and hot tub. This should be fixed.”

“It’s a nice hotel if you want to relax and not do much. My only complaint was with this being my second solo all inclusive trip. I absolutely hate that they give you a tab after EVERY thing. I do not want to have to sign and tip after every drink or food I get. Definitely won’t stay again, that made the whole experience not enjoyable.”

“It was great value. Clean and convenient. Food was delicious . People were friendly. A/C didn’t work well in one bedroom and we couldn’t get TV’s to connect to any streaming service and could not cast.”

“Todo fue excelente”

“The hotel is beautiful and the pools were very clean and well maintained. The grounds were very well kept and they attempted to clean up the sargassum best they could given the circumstances. However, the food was far below expectation. We frequently struggled to find something to eat and items on the buffet were cold despite being there the second that it opened. Room service was sparse with only a few items to choose from- but they have an excellent app for ordering and seeing what was going...

“Friendly staff, well laid out resort. Comfortable rooms”

“WOW! Did not expect such a beautiful stay as the one we had. My group had 2 rooms and they were both suites- ABSOLUTELY BEAUTIFUL. It was like a small apartment fully equipped with a washer and dryer! My parents absolutely loved this place. The entire staff was so pleasant especially the person who checked us in unfortunately I did for get his name. Very pleasant stay, we are so happy.”