Dear SarrahThank you for being part of this new chapter of Maroma, the beating heart of the Riviera Maya. I truly appreciate you taking the time to share your experience with me and with the Expedia community.I am happy to read that you had a fantastic journey enjoying of all the changes we made and collecting incredible memories of your time with us here at your reimagined home away from home, in the Mexican Caribbean. Your Maroma family and I look forward to welcoming you back for more fantastic experiences in the not too distant future.Best regards

Dear Guest, Thank you for taking a moment to share your recent experience at Maroma, A Belmond Hotel, Riviera Maya, through this platform. I am happy to learn that you enjoyed our facilities, the view, and our handmade hospitality. I will be sharing your comments with the rest of our Maroma family, to let them know how they made this experience possible for you, creating what I hope will be long lasting memories of your vacation in our little paradise, your home away from home. I will look forward to welcoming you back in the near future. Until then... With my best regards,

Dear Traveller, We appreciate you having taking a moment to share your feedback and rating about your recent stay at Maroma, a Belmond Hotel. We are happy to learn that you had a fantastic time with us while allowing us to pamper you in a true deluxe Mexican experience. We look forward to welcoming you back in the near future. In the meantime, stay well. Federico Echaiz Area Manager Mexico / General Manager Maroma, a Belmond Hotel, Riviera Maya

Dear Traveller, Thank you for taking a moment to share your review with us through this platform. We would appreciate the opportunity to hear more about your experience at our hotel, as sadly, the overall review gives us a sense that your stay was not what you were expecting, although the comment, in general, would seem to be positive. Looking forward to hearing from you. Federico Echaiz / Area Manager Mexico

Dear Traveller, We thank you for your lovely words and for having shared your review through this platform. We are happy to learn that your stay has been fantastic and that you enjoyed the delicious food our culinary team prepares gladly for all of our guests. We look forward to welcoming you back soon to Belmond Maroma Resort & Spa. In the meantime, take care and stay well. Best regards, Federico Echaiz Area Manager Mexico / General Manager Belmond Maroma Resort & Spa

Estimada Viajera, Los comentarios de nuestros huéspedes son muy importantes para nosotros. Aprecio y agradezco sus comentarios y he tomado nota de su constructiva aportación. En cuanto a los precios, puedo asegurarles que los revisamos constantemente para estar a la altura de nuestros competidores, ofreciendo la mejor calidad en nuestros ingredientes, productos y servicio. Si tiene planes de volver a esta parte de la Riviera Maya en el futuro, esperamos tener la oportunidad de darle la bienvenida y demostrarle que hemos hecho los cambios necesarios. Saludos cordiales. Federico Echaiz Area Manager Mexico / General Manager Belmond Maroma Resort & Spa

Dear Traveller, We appreciate your kind words and the opportunity to welcome you at Belmond Maroma Resort & Spa. It is fantastic to learn that you have enjoyed your time with us and especially that you have felt at home. We will be delighted to see you again soon. In the meantime, take care and stay well. Best regards, Federico Echaiz Area Manager Mexico / General Manager Belmond Maroma Resort & Spa

Dear Stephen, Thank you for taking a moment to share the kind words of your recent stay at our little paradise. We were delighted to welcome you to our Mexican hideaway, Belmond Maroma Resort & Spa. I am pleased to learn that your experience with us, from start to finish, was amazing and that the attentive service from the team succeded in every one of your expectations. We, the entire team at Maroma, look forward to seeing you again soon. Until next time, Federico Echaiz Area Manager Mexico / General Manager Belmond Maroma Resort & Spa

Dear Traveler, Thank you for taking a moment to share your kind words through this platform. I am sure that your experience, put in such descriptive words, will be of great assistance to others who, like you, are in search of a small piece of paradise, surrounded by beauty, first class service and warm staff, to pamper your every whim. I and the Belmond Maroma family will look forward to your next visit in the not so distante future. Until then, Best regards,

Dear Traveler, Thank you for your kind review of your recent stay with us at Belmond Maroma Resort & Spa. It is great to learn that you had a fantastic time while unwinding Belmond style. We look forward to having the opportunity to welcome you back soon. Federico Echaiz Area Manager Mexico / General Manager

Dear Traveler, As I always say, there is only one way to keep a guest happy and that is, having a happy team. Thank you for sharing your lovely words and for highlighting the friendly service of the team in your kind review. We look forward to welcoming you back to this, your home away from home. Until next time, Federico Echaiz Area Manager Mexico / General Manager

Dear Traveler, I want to thank you for choosing Belmond Maroma Resort & Spa as your special and ideal place to enjoy a time of relaxation. I am happy to know that your stay with us has been wonderful while enjoying all your favorite experiences; I am sure that our audience, reading your comments, will take advantage of your advice. On the other hand, I'm sorry for the inconvenience you mentioned regarding children, for the moment, our resort is open for everyone's enjoyment; however, for when you return, we will make sure we offer you all the comforts we possibly can, to make your fourth stay with us even more special. Don't hesitate to contact us to arrange everything. Until next time, Federico Echaiz Area Manager Mexico / General Manager

Dear Traveler, I thank you for such a fantastic review about your recent stay at Belmond Maroma Resort & Spa. I am happy to learn that your experience has been pure bliss while giving us the opportunity to exceed your expectations, especially in our wonderful gastronomy take. Soon is not fast enough to wish you back to this your home away from home Until next time, Federico Echaiz Area Manager Mexico / General Manager

I appreciate you having taking a moment to review your recent stay at Belmond Maroma Resort & Spa through this platform. I am pleased to learn that you had a fantastic time being immersed in this Mexican atmosphere, with delightful food and handmade hospitality. We hope that time passes by fast to have the opportunity to welcome you back soon. Until next time, Federico Echaiz Area Manager Mexico, General Manager

Dear Traveler, Thank you for sharing the feedback of your recent stay with us at Belmond Maroma Resort & Spa. I am glad to know that your overall experience has been great while being attended by our friendly staff. As far as the prices listed on our menus, I can assure you that these are constantly reviewed so as to be in line with our competitors in the area, making sure we always offer the best to our guests with the luxury and service we are well known for. Should your travel plans bring you back to this part of the world, we would be happy to welcome you back. Best regards, Federico Echaiz Area Manager Mexico / General Manager

Dear Traveler, Thank you for sharing through our Expedia audience the lovely comments of your recent stay at Belmond Maroma Resort & Spa. I am happy to learn that you had a fantastic time with us while allowing us to pamper you with our traditional handmade hospitality. We wish time passes by fast to have the pleasure to welcome you back. In the meantime, receive our warm regards from this Mexican paradise. Federico Echaiz Area Manager Mexico / General Manager

Dear Traveler, We appreciate you having reviewed your stay through this platform and learn that your experience has been of 5 stars. We look forward to having the opportunity to welcome you back in the near future. In the meantime, I wish you a lovely and joyful Christmas and a fantastic and sparkling 2020! With my best regards, Federico Echaiz Area Manager Mexico / General Manager

Dear Traveler, I appreciate you having a moment to review your recent stay at Belmond Maroma Resort & Spa through Expedia. It is wonderful to learn that your experience with us has been simply fantastic; thank you for choosing us to spend a relaxing time while being surrounded by the Mexican allure this place has. We hope to have the opportunity to welcome you back soon to this, your home in the Riviera Maya. Best wishes, Federico Echaiz Area Manager Mexico / General Manager

Dear Traveler, Thank you for your wonderful comments about your recent stay at Belmond Maroma Resort & Spa. It pleases me to learn that your experience was absolutely amazing and that each one of the members of my team delivered their best to pamper you with our very own Belmond style. We look forward to welcoming you back in the not distant future. With my best regards, Federico Echaiz Area Manager Mexico / General Manager

Dear Traveler, Thank you for taking a moment to review your recent stay with us at Belmond Maroma Resort & Spa. It is great to learn that you had a lovely time with us. We look forward to welcoming you soon to our little paradise. Best regards, Federico Echaiz Area Manager Mexico / General Manager

Dear Traveler, It has been great having you as our guests at our little paradise, Belmond Maroma Resort & Spa. I am glad to learn that your experience with us has been amazing. This is your home away from home and we will be more than happy to see you soon. Until next time, best regards, Federico Echaiz Area Manager Mexico / General Manager

Dear traveler, We appreciate you having shared your comments about your recent stay with us. I am pleased to learn that your overall experience has been great and that my team managed to resolve the air conditioning issue, for which I apologize; rest assured that we have worked to prevent these situations from happening again. We look forward to welcoming you soon in the near future to continue pampering with our very own Belmond style. Until then, my best regards, Federico Echaiz Area Manager Mexico / General Manager

Dear Traveler, We appreciate you have shared through this platform your experience at our little paradise Belmond Maroma Resort & Spa. It is wonderful to know that you had a fantastic time while being pampered with our traditional handmade hospitality. We look forward to welcoming you back to this Mexican haven soon. Best regards, Federico Echaiz Area Manager Mexico / General Manager

Dear Traveler, Thank you so much for having shared your kind and lovely review of your recent stay at Belmond Maroma Resort & Spa. It is great to know that every moment with us has been wonderful and that despite the sad period of the seaweed, it did not interfere with your enjoyment. Thank you for highlighting the effort that is made to keep the beach clean for your comfort. We look forward to welcoming you soon to this, your home away from home. Best regards, Federico Echaiz Area Manager Mexico / General Manager

Dear Candice, Thank you so much for having shared your lovely review through this platform. As I always say, there is only one way to have a happy guest and that is by having a happy team. I am delighted to learn that your stay has been simply perfect and that every member of my team went beyond to ensure a true pampering. We look forward to welcoming you soon to this, your home away from home.

Dear M, Thank you so much for your lovely review and for choosing us one more time to enjoy a fantastic stay with us. We will be delighted to welcome you back soon to this, your home away from home. Best regards, Federico Echaiz Area Manager Mexico / General Manager

Dear Traveler, I am happy to learn that your recent stay with us at Belmond Maroma Resort & Spa has been fantastic and that you enjoyed our traditional handmade hospitality. Thank you so much for having taken a moment to review your experience through this platform. We look forward to welcoming you back soon to this haven in the Riviera Maya. Best regards, Federico Echaiz Area Manager Mexico / General Manager

Dear Braden, Thank you very much for sharing your excellent opinion about your stay with us. I am more than happy to know that we were given the opportunity to pamper you with our traditional Mexican hospitality, making your experience simply exceptional. I trust you will soon return to Belmond Maroma Resort & Spa to continue creating unforgettable memories. In the meantime, I send you my best regards. Federico Echaiz Area Manager Mexico / General Manager

Estimado Viajero, Muchas gracias por su valiosa opinión. Estoy muy contento de saber que su estancia con nosotros, en Belmond Maroma Resort & Spa, ha sido placentera de inicio a fin. Esperamos nos de la oportunidad de darle la bienvenida nuevamente en un futuro no tan lejano. Mientras tanto, reciba mis cordiales saludos, Federico Echaiz Area Manager Mexico / General Manager

Dear Traveler, Thank you for your review and for the 5-star opinion. We are happy to learn that your stay with us at Belmond Maroma Resort & Spa has been fantastic. We hope to have the opportunity to welcome you back soon. Best regards, Federico Echaiz Area Manager Mexico / General Manager

Dear E, Thank you so much for your kind review. We are glad to know that your stay at Belmond Maroma Resort & Spa has been fantastic. We look forward to welcoming you soon to our little paradise. In the meantime, receive my best regards. Federico Echaiz Area Manager Mexico / General Manager

Dear Traveler, We thank you for taking the time to evaluate your experience with us. We are glad to know that your time at Belmond Maroma Resort & Spa has been wonderful and we look forward to welcoming you back soon. In the meantime, receive my best regards, Federico Echaiz Area Manager Mexico / General Manager

Dear Traveler, We appreciate you having taken a moment to share your review of your recent stay with us at Belmond Maroma Resort & Spa. We are glad to know your experience has been phenomenal. Looking forward to welcoming you soon in the near future. In the meantime, best wishes from the Riviera Maya. Federico Echaiz Area Manager Mexico / General Manager

Dear Traveler, I am happy to learn that your recent stay with us at Belmond Maroma Resort & Spa has been fantastic and that our friendly staff went their way beyond to make you feel at home. We wish time pass by to see you soon again, in this Mexican haven. In the meantime, with my best regards, Federico Echaiz Area Manager Mexico / General Manager

Dear Traveler, We very much appreciate your kind feedback and we are glad to know that you had a lovely time while taking advantage of the privacy and magical surroundings we are privileged to have. We look forward to welcoming back soon. In the meantime, best wishes from Mexico Federico Echaiz Area Manager Mexico / General Manager Belmond Maroma Resort & Spa

Que tal Fede, Gracias por elegir Belmond Maroma Resort & Spa para relajarte y disfrutar de la privacidad y de nuestra hospitalidad hecha a mano. Agradezco tus comentarios respecto a las habitaciones, los cuales han sido contemplados para el proyecto de renovación que estamos planeando en un futuro cercano. Esperamos tener la oportunidad de darles la bienvenida nuevamente. Saludos cordiales, Federico Echaiz Area Manager Mexico General Manager, Belmond Maroma Resort & Spa

Dear Traveler, We thank you for your kind comments and for sharing your review through Hotels.com platform. It is great to learn that your stay from start to finish has been amazing. We hope to see you soon in the near future. In the meantime, best regards from the Riviera Maya, Federico Echaiz General Manager | Cluster Manager Mexico Belmond Maroma Resort & Spa

Dear Michaela, We appreciate you having shared your lovely comments of your recent stay with us at Belmond Maroma Resort & Spa. It has been a true pleasure having you as our guests at our Mexican paradise. If your travel plans brings you back to this part of the world, I and the rest of the team, will be very happy to welcome you. In the meantime, our best wishes, Federico Echaiz General Manager | Cluster Manager Mexico Belmond Maroma Resort & Spa

Estimado huésped, Estamos muy agradecidos por haber sido parte de su experiencia por una segunda vez y que cada momento de su estancia en Belmond Maroma Resort & Spa fue inolvidable. Esperamos darles la bienvenida nuevamente para continuar ofreciéndoles lo mejor de nuestra hospitalidad mexicana. Hasta pronto, Federico Echaiz General Manager | Cluster Manager Mexico Belmond Maroma Resort & Spa

Dear Traveler, We thank you for taking a moment to review your stay at Belmond Maroma Resort & Spa with 5 stars. We look forward to welcoming you soon for more amazing experiences. Best regards, Federico Echaiz General Manager | Cluster Manager Mexico Belmond Maroma Resort & Spa

Dear Tania, Your feedback is of the utmost importance to me, I appreciate you having shared it with us through this platform. I am happy to know that your Belmond experience has been amazing while being pampered by our friendly staff, despite of having encountered some inconveniences during your stay, which I apologize for. Rest assured that all of your comments have been taken into consideration and each will be discussed with my management team to address them accordingly. We will be happy to see you back soon in this tropical hideaway, Belmond Maroma Resort & Spa, your home away from home. Best regards, Federico Echaiz General Manager | Cluster Manager Mexico Belmond Maroma Resort & Spa

Dear Traveler, I am pleased to know that this visit has not been an exception to create unforgettable moments. I appreciate your continued support and for choosing us to enjoy a unique experience surrounded by the magical atmosphere of Belmond Maroma Resort & Spa. I and the rest of the Belmond Maroma's team, will be happy to see you back soon in this Mexican hideaway. Until next time, Federico Echaiz General Manager | Cluster Manager Mexico Belmond Maroma Resort & Spa

Dear Scott, We appreciate you having reviewed your recent stay with us at Belmond Maroma Resort & Spa. We are happy to learn that has been a memorable five-star experience. Looking forward to welcoming you back soon. Best regards, Federico Echaiz General Manager | Cluster Manager Mexico Belmond Maroma Resort & Spa

Estimado Manuel, Nos da mucha alegría saber que han disfrutado de unos días de relajación en este paraíso mexicano, especialmente, en Belmond Maroma Resort & Spa, alejados del bullicio de la ciudad frente a una playa maravillosa. Agradezco compartas tus comentarios por medio de esta plataforma, resaltando la calidez del servicio de cada miembro de este equipo. Esperamos tener la oportunidad de darles la bienvenida nuevamente a esta su casa, muy pronto. Saludos cordiales,

Estimado Kaspy, Me alegra saber que has disfrutado mucho de tu estancia en Belmond Maroma Resort & Spa. Por otro lado, lamento escuchar que la experiencia del Temazcal no ha sido de tu agrado. Agradezco la sinceridad de tus comentarios, mismos que discutiré con mi Gerente de Spa. A la espera de tener la oportunidad de atenderte en una futura estancia con nuevas experiencias, me despido a tus órdenes. Saludos cordiales, Federico Echaiz General Manager | Cluster Manager Mexico Belmond Maroma Resort & Spa

Dear Traveller, We appreciate you having reviewed your experience of your recent stay at Belmond Maroma Resort & Spa. We are more than glad to learn that your time with us, has been simply spectacular while enjoying the tranquil atmosphere we are privileged to have. I and the rest of the Belmond Maroma team look forward to welcoming you back soon to our little paradise. Best regards, Federico Echaiz Cluster Manager Mexico | General Manager Belmond Maroma Resort & Spa

Dear JB, Thank you for sharing your comments through Expedia platform. I am happy to learn that your second stay with us, at Belmond Maroma Resort & Spa has been simply amazing and that you found our breakfast to be amazing as well. I appreciate your feedback concerning our dinner menu, comments which I will be addressing with my Executive Chef. Already looking forward to your third visit and those to come. Best regards, Federico Echaiz Cluster Manager Mexico | General Manager Belmond Maroma Resort & Spa

Estimada Esperanza, Me es grato saber que estas vacaciones con tu familia han sido excepcionales e inolvidables, y que pudieron disfrutar del tiempo descubriendo todo lo que ofrece la Riviera Maya y Belmond Maroma Resort & Spa. Esperamos tener la oportunidad de darles la bienvenida muy pronto, en esta su casa en el Caribe mexicano. Saludos, Federico Echaiz Cluster Manager Mexico | General Manager Belmond Maroma Resort & Spa

Dear Claudia, I appreciate your kind comments of your recent stay at Belmond Maroma Resort & Spa. One of our main intentions is to make our guests disconnect from everything allowing you to truly enjoy an unforgettable vacation. I am glad to learn that this has been a lovely experience surrounded by natural beauty and amazing service that for which we are distinguished for and that you so much deserve. We hope to have the opportunity to welcome you back soon and continue creating the best of your memories. Happy Holidays! Federico Echaiz Cluster Manager Mexico | General Manager Belmond Maroma Resort & Spa