Thank you for your comments, we know that Google has flaws, sometimes it shows a closed street, that is why we send a message prior to check-in with very easy tips to arrive without problems.It was a pleasure to receive you, we hope to see you very soon.Kindest Regards

Dear Guest,Thanks for your review , Our satisfaction is to have given you an unforgettable experience on your trip.Kindest Regards,

Dear Michelle,Thanks for sharing your experience , has been a pleasure to host you.Kindest Regards,

Dear Janet , We are glad that your stay has been pleasant.We look forward to see you again soon.

Dear Severo ,We are happy that you have returned to Casa Gem, it is always a pleasure to receive you and your lovely family and that your experience has been excellent, we look forward to seeing you next year.

Estimado Señor Fernando ,Agradecemos que haya compartido su experiencia , nuestra satisfacción es haberle dado un servicio de excelencia y que su estancia fuera inolvidable.Nos vemos muy pronto.

Gracias por sus comentarios.Esperamos verlos muy pronto.

Dear Steven,Thanks for your review , we are glad that your stay has been pleasant, We hope to see you again soon.Kindest Regards,

Dear Beth, Thank you for sharing your experience, we are sorry that your perception of the neighborhood seemed unsafe, any country has its own protection methods, some more elegant than others, and in our case an electrified fence is common in Mexico due to government regulations status, which we try to keep up to date.Thanks to the fact that we tell to our guests to have their car in front of the cameras, we notify them in case they leave their window open and it rains or a door is poorly closed and their battery can go down. There is a reason for our facts thought only of the comfort of our guests since we have never had any negative security incident in all the time we have been open (since 2017).The room that I reserve is comfortable for 3 people, actually 4 people is a bit small, but since it is high season unfortunately the rooms with more space are reserved quickly.

Dear Marisol , We are pleased that your stay has been pleasant.We sincerely hope to see you again very soon .Regards,

Dear Idania , We are glad that your stay has been pleasant , we hope to see you again very soon. Kindest Regards,

Gracias por sus comentarios. Esperamos verla muy pronto.

Estimado Marco , Agradecemos su preferencia y fue un placer recibirlos. Los vemos pronto

Dear Amy , It was a pleasure to host you. We hope to see you soon. Kindest Regards,

Gracias por sus comentarios.

Estimado Marcelo , Fue un placer recibirlos y brindarles una agradable experiencia. Esperemos verlos pronto. Saludos,

Dear Guest , We are glad that your stay has been pleasant.

Dear Guest, We are glad that your experience has been pleasant , We look forward to see You again soon

Dear Danielle , Thanks for sharing your experience , for us has been a pleasure to receive you . We are looking forward for your next visit in Casa Gem. Regards,

Dear Natasha , We are so glad that your stay in Casa Gem exceed your expectations . We hope to see you again soon. Kindest Regards,

We are glad that your stay here has been formidable. Kind Regards,

Thank you Susan!!!

Dear, Alexis . Thank you for choosing Casa Gem for your vacations, it was a pleasure to give you the excellent service you were looking for. We hope to see you again soon.

Dear Guest , Thanks for your review. We are glad that your stay has been pleasant , We hope to see you again soon.

Dear Guests, Thanks for your review , for us has been a pleasure to host you. We hope to see you soon. Kindest Regards,

Dear Guest, Thanks for your review , for us is a pleasure to host you. We are looking forward for your stay soon with us.

Dear Guest, Thanks for your reply and to share your experience , for us has been a pleasure to host you and we hope to see you soon. Kindest Regards,

Dear Guest, Thanks for your review , We are glad your stay has been pleasant , hope to see you soon.

Dear Marissa, Thanks for your review is a pleasure to make you feel at home. Looking Forward to see you again soon.

Gracias por su opinion! Esperamos regrese pronto , para nosotros su satisfacción es lo mas importante. Hasta Pronto!

Dear Adrian! Thanks for your review for us has been a pleasure to host you. Always you will have your home at Playa del Carmen. See you soon.

Estimado: Agradecemos su comentarios ,para nosotros es muy importante las opiniones de nuestros huéspedes , Lamento que tuviera inconvenientes ,ya que el staff siempre estaba pendiente de usted para saber si necesitaba algo y usted nunca menciono el inconveniente con el agua caliente . El sistema de calentador de agua lleva un tiempo máximo de 1 minuto y no como usted lo menciona. El aire acondicionado se encuentra de lado de la cama y no como menciona , pero nuestros aires acondicionados tienen la función de mover el aire en la dirección que usted desee , es por eso que el staff que lo lleva a su habitación se toma el tiempo de explicar a detalle las funciones de todos los elementos dentro de la habitación para darle el confort que usted desee , pero si usted no permitió que el staff diera un check in correcto , situaciones como esta pueden suceder. Nuestro estacionamiento esta afuera de la propiedad y NUNCA hemos tenido inconvenientes o alguna queja por daños a los vehículos dado que el fraccionamiento es seguro y ademas nosotros tenemos vigilancia de cámaras 24 / 7 , por el acceso de los huéspedes 24 hrs y estas son monitoreadas por el staff 24 /7. Nuestra puntuación de 9.8 se debe al promedio de todos los servicios brindados como Desayuno , Limpieza , Ubicación , Servicio , Confort , Amenidades.

Estimada Andreza , Gracias por sus comentarios. Esperamos regresen pronto a su casa en playa del carmen. Saludos,

Dear Guest , Thanks for your review. We are pleased your stay has been formidable. Kind Regards,

Dear Guest , Thanks for your review , We are pleased that you enjoyed your stay. Kind Regards,

Dear Guest , Thanks for your review.

Dear Guest , Thanks for your review, We are pleased that your stay has been pleasant , we will be more grateful when we see you again in Casa Gem Hope you keep enjoying Mexico. Kind Regards,

Dear Guest, Thanks for your review. We hope to see you again soon. Kind Regards,

Cher Claude , Thanks for your review ,We are glad that your stay with us has been formidable. We hope to see you again soon.

Dear Guest, Thanks for your review , we are pleased that your stay has been formidable. Hope you return soon to Casa Gemq

Estimado Huesped, Gracias por evaluarnos para nosotros es un placer brindarle la mejor atencion. Esperamos regrese pronto a Casa Gem

Dear Guest , Thanks for your review , we are glad that your stay with us has been pleasant.

Estimado Javier , Gracias por compartir su experiencia , siempre es un placer hacer de su estancia una agradable experiencia. Esperemos su mujer se recupere pronto y los esperamos próximamente en Casa Gem

Estimado Huesped, Agradecemos sus comentarios , para nosotros es un placer hacer de su viaje en playa del carmen una agradable experiencia

Dear Guest , Thanks for your review. We hope to see you again soon at Casa Gem

Dear Guest, We are glad thay your stay with has been pleasant , We are looking forward to see you soon. Kind Regards,

Dear Mario, Merci beaucoup pour vos commentaires, nous espérons que vous reviendrez bientôt

Dear Guest, Thanks for review our property. We hope to see you again. Regards,

Dear Guest, Thanks for your review. We are pleased that you enjoyed your stay in Casa Gem. Kind Regards,

Dear Guest , We are pleased that you enjoyed your stay , our reward is the comfort of our guests. Hope you return to Casa Gem Kind Regards,