Tutte le recensioni mostrate sono state scritte da ospiti che hanno effettivamente soggiornato nella struttura. Solo i viaggiatori che hanno prenotato un soggiorno con noi possono inviare una recensione. Verifichiamo le recensioni seguendo le nostre linee guida e le pubblichiamo tutte, positive e negative.Maggiori informazioniApertura in un’altra finestra
Valutazione di 10 - Eccellente. 877 su 1963 recensioni" "
10 - Eccellente
877
Valutazione di 8 - Buono. 525 su 1963 recensioni" "
8 - Buono
525
Valutazione di 6 - Soddisfacente. 321 su 1963 recensioni" "
6 - Soddisfacente
321
Valutazione di 4 - Scarso. 114 su 1963 recensioni" "
4 - Scarso
114
Valutazione di 2 - Terribile. 126 su 1963 recensioni" "
2 - Terribile
126
8,6/10
Pulizia
8,4/10
Personale e servizio
8,2/10
Servizi
8,4/10
Condizioni e dotazioni della struttura
8,4/10
Ecosostenibilità
Recensioni
6/10 Soddisfacente
Marilena
Viaggio di coppia
3 feb 2024
Mi è piaciuto: Personale e servizio
Abbiamo soggiornato in questo albergo diverse volte. Sempre nelle Suite Laguna Villa, con piscina e servizi esclusivi. Torneremo sopra tutto per la gentilezza e la cortesia dei dipendenti, in generale. In particolare quest'anno vorremmo ringraziare Il Super Concierge Renè Munoz, le due ragazze del bar Celsa Peralta e Lorena Lorenzo, e il barman Fabian Garcia. Grazie ai loro servizi e cortesie prenoteremo anche l'anno prossimo.
Marilena
Soggiorno di 14 notti a gennaio 2024
Risposta di Dani Santizo , il giorno 6 feb 2024
Ciao cara Marilena, grazie mille per averti dato l'opportunità di vivere l'esperienza Princess.Siamo felici e motivati nel sapere che ti è piaciuta la vacanza con noi. Continueremo a fare grandi sforzi per fornire un buon servizio ed esperienze indimenticabili a tutti i nostri ospiti.Grazie mille per la tua preferenza, speriamo che tu possa tornare presto.Cordiali saluti.
8/10 Buono
Edwin
3 mag 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Cap
Edwin
Soggiorno di 5 notti ad aprile 2024
10/10 Eccellente
Montanna Maria
3 mag 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Great stay. Would come again
Montanna Maria
Soggiorno di 6 notti ad aprile 2024
8/10 Buono
Ervis
Viaggio con la famiglia
3 mag 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Property areas was very well organized with lot of pools and green space. It is a very walkable property and big bonus was the wildlife you could see on it
Ervis
Soggiorno di 8 notti ad aprile 2024
2/10 Terribile
Kayla
3 mag 2024
Mi è piaciuto: Condizioni e dotazioni della struttura
Non mi è piaciuto: Pulizia, personale e servizio, servizi
This was this most disappointing trip I’ve experienced in a very long time. The service was extremely slow (even when tipped), management was disrespectful and myself along with others staying at the resort experienced strange behaviour with the security staff. The pool was green and turned people’s watches and bathing suits green and the cleanliness was not as you would expect at a five star resort. I could go on and on but what’s the use. It was also my birthday and even though people mentioned it to the wait staff, nothing was done. The beach was rocky and full of sea weed and it was one continuous disappointment after another! I will be sharing this information with all of my friends and family and I will never return to this resort again.
Kayla
Soggiorno di 4 notti ad aprile 2024
8/10 Buono
Glen David
Viaggio di coppia
2 mag 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Good dining options and quality. Pools were great, beach was rockier than I recall from last visit 8 years ago. Too many people leave towels on chairs for hours and don't use them. Staff should have a system to remove them after a few hours? Way too many people smoking in public places including in the pools which was very rude. Some enforcement is required otherwise what is the point? Gift store, especially for basic products, should not be so expensive as there are no other options nearby.
Glen David
Soggiorno di 10 notti ad aprile 2024
4/10 Scarso
Abigail
Viaggio di coppia
2 mag 2024
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
It was good overall - nothing special.
Abigail
Soggiorno di 6 notti ad aprile 2024
10/10 Eccellente
Darius
Viaggio di coppia
2 mag 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I had such an amazing time staying here at this property!! The staff were amazing and the food and drinks were great. Room cleanliness could’ve been a bit better I didn’t wanna use hot tub in room as it looked dirty.
Darius
Soggiorno di 3 notti ad aprile 2024
10/10 Eccellente
HAnk, Midlothian
2 mag 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Better than a Cruise. Wide variety of food that changed daily. Several restaurants to choose from that were all delicious. Alcohol was included and quite available. Beautiful beaches with lots of space to rest and relax. Several amenities.
HAnk
Soggiorno di 5 notti ad aprile 2024
10/10 Eccellente
Navneet Chandra
Viaggio con la famiglia
2 mag 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great place to stay.!!!
Navneet Chandra
Soggiorno di 4 notti ad aprile 2024
Risposta di Betsa , il giorno 2 mag 2024
Dear NavneetThank you very much for your generous rating and for sharing your valuable opinion. We are very happy to know that your stay has been very pleasant and that you have fully enjoyed everything that Princess has to offer. We hope to have you back with us very soon. Regards
10/10 Eccellente
Sulekha
Viaggio con la famiglia
2 mag 2024
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
The property is excellent to stay
Sulekha
Soggiorno di 4 notti ad aprile 2024
Risposta di Betsa , il giorno 2 mag 2024
Dear SulekhaThank you very much for your generous rating and for sharing your valuable opinion. We are very happy to know that your stay has been very pleasant and that you have fully enjoyed everything that Princess has to offer. We hope to have you back with us very soon. Regards
10/10 Eccellente
Trinity
Viaggio con la famiglia
1 mag 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This Resort is wonderful! I travelled with my husband and 3 late teen children!! The pools were great and the food was excellent!!
Trinity
Soggiorno di 10 notti ad aprile 2024
Risposta di Betsa , il giorno 2 mag 2024
Dear TrinityThank you very much for your generous rating and for sharing your valuable opinion. We are very happy to know that your stay has been very pleasant and that you have fully enjoyed everything that Princess has to offer. Your comments motivate us to keep providing the best experiences to all our guest. We hope to have you back very soon. Regards
8/10 Buono
Mariana
1 mag 2024
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Mariana
Soggiorno di 4 notti ad aprile 2024
6/10 Soddisfacente
Karpal
Viaggio con la famiglia
30 apr 2024
Mi è piaciuto: Pulizia
Non mi è piaciuto: Personale e servizio
The "information" staff that try to pressure me to buy some kind of time share at the location. Also, poolside bartenders need to be fair when serving drinks to guests - they were serving those who were leaving generous tips first even though there was a line of guests patiently waiting to be served. Also, their liquor and juices was terribly diluted and same food everyday!
Karpal
Soggiorno di 4 notti ad aprile 2024
Risposta di Dani Santizo , il giorno 1 mag 2024
Hello dear Karpal, thank you very much for giving you the opportunity to live the Princess experience.We regret and sincerely apologize for the details that were not to our liking. We will take your comments into account to make a report and send it to the corresponding area to improve the quality of our service.We hope that in the not too distant future you will allow us to change your perspective and make your stay better than this one.Sincerely.
10/10 Eccellente
Steven
30 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Steven
Soggiorno di 4 notti ad aprile 2024
Risposta di Dani Santizo , il giorno 1 mag 2024
Hello dear Steven, thank you very much for your generous rating. We would have loved for you to share with us what your experience at the hotel was like. Remember that your opinion is important to us. We appreciate your trust in us for your stay and we hope to welcome you again in the future. Kind regards.
8/10 Buono
Yasir
Viaggio con la famiglia
29 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Everything was great from the friendly members of the staff to the property and the services offered!! The activities were very fun and the facilities very clean and well maintained 😎 However, the only thing that annoyed us was the food tags were sometimes mixed and did not indicate the correct dishes correct and not accurate… this can become an issue for someone (like us) that has food restrictions / allergies, we did advise the staff but the next night the situation was the same. This element affected our appreciation of the buffet and the whole restaurant aspect.
Yasir
Soggiorno di 5 notti ad aprile 2024
Risposta di Betsa , il giorno 30 apr 2024
Dear YasirThank you very much for your generous rating and for sharing your valuable opinion. We are very happy to know that your stay has been very pleasant and that you have fully enjoyed everything that Princess has to offer. We are proud to know that our collaborators have been a fundamental part of this. Feedback is always appreciated and we will look into the situations you point out in your review. We hope to have you back very soon. Regards
10/10 Eccellente
Benjamin Charles
Viaggio con la famiglia
29 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great spot to go with lots to offer. A top place on my list.
Benjamin Charles
Soggiorno di 7 notti ad aprile 2024
Risposta di Betsa , il giorno 30 apr 2024
Dear BenjaminThank you very much for your generous rating and for sharing your valuable opinion. We are very happy to know that your stay has been very pleasant and that you have fully enjoyed everything that Princess has to offer. We are proud to know that our collaborators have been a fundamental part of this. We will certainly send your review to our collaborator so that he feels happy and motivated to keep providing the best experiences. We hope to have you back very soon. Regards
10/10 Eccellente
Mehrnaz
29 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Mehrnaz
Soggiorno di 5 notti ad aprile 2024
Risposta di Dani Santizo , il giorno 1 mag 2024
Hello dear Mehrnaz, thank you very much for your generous rating. We would have loved for you to share with us what your experience at the hotel was like. Remember that your opinion is important to us. We appreciate your trust in us for your stay and we hope to welcome you again in the future. Kind regards.
10/10 Eccellente
Jaden
29 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Jaden
Soggiorno di 4 notti ad aprile 2024
Risposta di Dani Santizo , il giorno 1 mag 2024
Hello dear Jaden, thank you very much for your generous rating. We would have loved for you to share with us what your experience at the hotel was like. Remember that your opinion is important to us. We appreciate your trust in us for your stay and we hope to welcome you again in the future. Kind regards.
10/10 Eccellente
Amarah
29 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Beautiful and clean property with very helpful and attentive staff.
Amarah
Soggiorno di 4 notti ad aprile 2024
Risposta di Betsa, il giorno 29 apr 2024
Dear AmarahThank you very much for your generous rating and for sharing your valuable opinion. We are very happy to know that your stay has been very pleasant and that you have fully enjoyed everything that Princess has to offer. We are proud to know that our collaborators have been a fundamental part of this. We hope to have you back very soon. Regards
10/10 Eccellente
Scott, Elk River
Viaggio con la famiglia
29 apr 2024
Mi è piaciuto: Personale e servizio e servizi
Dirty and run down. Lights burnt out on patios and fixtures hanging. Thinnest T-bone I’ve ever seen, that by the way cost $26 bucks. Not that I’m cheep, I’m not. But for $26 dollars it shouldn’t be thinner than a slice of bread. They even asked how we wanted it prepared. Wasn’t even close to medium rare . It was shoe leather. My famaily is Brazilian so I understand the culture and being poor and I know it’s not the Beef. It’s the butcher! Also everywhere you walked and god forbid you sat at the beach. There were droves of sales people trying to sell you adventures and excursions. We planned our trip in advance and didn’t care for this. Anyway the people of Mexico are fantastic and I love there culture but I don’t think we’ll be returning to this particular resort.
Scott
Soggiorno di 4 notti ad aprile 2024
Risposta di Betsa , il giorno 29 apr 2024
Dear ScottThank you for taking the time to write your opinion. We are sorry that your stay with us was not totally satisfactory. For us, it is important to please all our guests and we appreciate you sharing your experience with us, as this way we will know where we should improve. We hope that we can regain your trust and have the opportunity to serve you again. Best regards
6/10 Soddisfacente
Jaspreet
28 apr 2024
Mi è piaciuto: Pulizia
Non mi è piaciuto: Condizioni e dotazioni della struttura
Amazing, trust worthy, Family friendly and just cold cold water to shower in other wise 100/10
Jaspreet
Soggiorno di 5 notti ad aprile 2024
Risposta di Betsa , il giorno 29 apr 2024
Dear JaspreetThank you very much for your generous rating and for sharing your valuable opinion. We are very happy to know that your stay has been very pleasant and that you have fully enjoyed everything that Princess has to offer. However, we will take into account the points that you mention in order to improve our service and thus be able to meet all your expectations the next time you visit us. Regards
10/10 Eccellente
Belinda Magdalena
Viaggio di coppia
28 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We saw Coatis, birds, deer, cats, and monkeys! Staff are super nice, la hacienda and mammia mia were really good. There are more lively/party areas, family areas and quieter areas. Well kept!
Belinda Magdalena
Soggiorno di 9 notti ad aprile 2024
Risposta di Betsa , il giorno 29 apr 2024
Dear BelindaThank you very much for your generous rating and for sharing your valuable opinion. We are very happy to know that your stay has been very pleasant and that you have fully enjoyed everything that Princess has to offer. We are proud to know that our collaborators have been a fundamental part of this. We hope to have you back very soon. Regards
6/10 Soddisfacente
Maydelin M Leiva
Viaggio con famiglia e bambini piccoli
28 apr 2024
No se corresponde las 5 estrellas que ostenta el hotel con lo que ofrecen
Maydelin M Leiva
Soggiorno di 5 notti ad aprile 2024
Risposta di Betsa, il giorno 29 apr 2024
Estimada MaydelinEstamos consternados por tu calificación, nos hubiera ayudado mucho saber cómo fue tu experiencia, ya que, si tu estancia no fue del todo satisfactoria, tus comentarios nos ayudan a mejorar nuestro servicio. Esperamos tener la oportunidad de servirte nuevamente y superar totalmente tus expectativas. Saludos
10/10 Eccellente
Elysha
Viaggio di gruppo, Viaggio di coppia
28 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
This resort had so much to do. Tons of activities and enough pools that we were never crowded. The beach was amazing and staff were excellent!
Elysha
Soggiorno di 6 notti ad aprile 2024
Risposta di Betsa , il giorno 29 apr 2024
Dear ElyshaThank you very much for your generous rating and for sharing your valuable opinion. We are very happy to know that your stay has been very pleasant and that you have fully enjoyed everything that Princess has to offer. We are proud to know that our collaborators have been a fundamental part of this. We hope to have you back very soon. Regards
10/10 Eccellente
Layla
Viaggio di coppia
28 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Amazing staff members, wonderful nature, precious animals & a great food!
Layla
Soggiorno di 6 notti ad aprile 2024
Risposta di Betsa, il giorno 29 apr 2024
DearThank you very much for your generous rating and for sharing your valuable opinion. We are very happy to know that your stay has been very pleasant and that you have fully enjoyed everything that Princess has to offer. We are proud to know that our collaborators have been a fundamental part of this. We hope to have you back very soon. Regards
10/10 Eccellente
Meron
28 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Meron
Soggiorno di 4 notti ad aprile 2024
Risposta di Betsa , il giorno 29 apr 2024
Dear MeronThank you for taking the time to write your opinion. Feedback is always appreciated and we will look into the situations you point out in your review. Best regards
8/10 Buono
Matthew
Viaggio di coppia
28 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Service was fantastic. Very nice. Only criticism is the buffet could use more selection.
Matthew
Soggiorno di 5 notti ad aprile 2024
Risposta di Betsa, il giorno 29 apr 2024
Dear MatthewThank you very much for your generous rating and for sharing your valuable opinion. We are very happy to know that your stay has been very pleasant and that you have fully enjoyed everything that Princess has to offer. We are proud to know that our collaborators have been a fundamental part of this. We hope to have you back very soon. Regards
10/10 Eccellente
Benjamin
Viaggio di gruppo, Viaggio di coppia
28 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Beautiful resort and amazing staff!
Benjamin
Soggiorno di 6 notti ad aprile 2024
Risposta di Betsa, il giorno 29 apr 2024
Dear BenjaminThank you very much for your generous rating and for sharing your valuable opinion. We are very happy to know that your stay has been very pleasant and that you have fully enjoyed everything that Princess has to offer. We are proud to know that our collaborators have been a fundamental part of this. We hope to have you back very soon. Regards
6/10 Soddisfacente
Amber
Viaggio con la famiglia
27 apr 2024
Mi è piaciuto: Personale e servizio e servizi
We booked the Princess and they put us in the Riviera. We booked a king with a pull out couch they gave us 2 doubles and a cot. Cleaning lady's some days were around until almost 5pm. Our pool lady was amazing and gave us great service. We booked a swim up room for my husband myself and our 13 year old son
Amber
Soggiorno di 7 notti ad aprile 2024
Risposta di Betsa, il giorno 27 apr 2024
Dear. Thank you very much for sharing your valuable opinion. We are very happy to know that your stay has been very pleasant and that you have fully enjoyed everything that Princess has to offer. For us, it is important to please all our guests and we appreciate you sharing your experience with us, as this way we will know where we should improve. We hope that we can regain your trust and have the opportunity to serve you again. Best regards
8/10 Buono
Daniel
Viaggio di coppia
27 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Service was fantastic, the facility is a bit dated and I noticed some wear-and-tear around the property. Food options were plentiful and good quality.
Daniel
Soggiorno di 7 notti ad aprile 2024
Risposta di Betsa, il giorno 27 apr 2024
Dear DanielThank you very much for your generous rating and for sharing your valuable opinion. We are very happy to know that your stay has been very pleasant and that you have fully enjoyed everything that Princess has to offer. We hope to have you back very soon. Regards
8/10 Buono
Christine, Williams Lake
Viaggio di coppia
25 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I liked the choices of multiple pools and having the ocean only steps away :)
Christine
Soggiorno di 5 notti ad aprile 2024
Risposta di Betsa, il giorno 26 apr 2024
Dear ChristineThank you very much for your generous rating and for sharing your valuable opinion. We are very happy to know that your stay has been very pleasant and that you have fully enjoyed everything that Princess has to offer. We hope to have you back very soon. Regards
8/10 Buono
Michael
Viaggio con famiglia e bambini piccoli
25 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi
Such a beautiful place staff was amazing. Food was OK. Amenities were good. The pools were great. We definitely stay again. Only downfall we felt was the resort was a little dirty off the walking path and the pool water could’ve been a little cleaner other than that great experience.
Michael
Soggiorno di 8 notti ad aprile 2024
Risposta di Betsa, il giorno 26 apr 2024
Dear MichaelThank you very much for your generous rating and for sharing your valuable opinion. We are very happy to know that your stay has been very pleasant and that you have fully enjoyed everything that Princess has to offer. We are proud to know that our collaborators have been a fundamental part of this. For us, it is important to please all our guests and we appreciate you sharing your experience with us, as this way we will know where we should improve. We hope to have you back very soon. Regards
10/10 Eccellente
MONICA, Davie
Viaggio di coppia
25 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
En general todo muy bueno!!
MONICA
Soggiorno di 4 notti ad aprile 2024
Risposta di Betsa, il giorno 26 apr 2024
Estimada. Muchas gracias por tu excelente calificación y compartirnos tu valiosa opinión, nos llena de felicidad saber que tu estancia fue muy placentera y disfrutó al máximo de todo lo que Princess tiene para ofrecer, sus comentarios nos motivan a seguir brindando las mejores experiencias, esperamos tenerte de vuelta muy pronto. Saludos
10/10 Eccellente
Robert Clark, Mckellar
Viaggio di coppia
24 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Love swim out at our room. Resorts grounds were were lovely. We were disappointed with the beach. It needed to be raked and garbage picked up. The restaurant food and service was great. The turndown service was appreciated.
Robert Clark
Soggiorno di 7 notti ad aprile 2024
Risposta di Betsa, il giorno 25 apr 2024
Dear RobertThank you very much for your generous rating and for sharing your valuable opinion. We are very happy to know that your stay has been very pleasant and that you have fully enjoyed everything that Princess has to offer. We are proud to know that our collaborators have been a fundamental part of this. Feedback is always appreciated and we will look into the situations you point out in your review. Best regards
4/10 Scarso
SCOTT
Viaggio con la famiglia
24 apr 2024
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
3 star level experience across the board. Not recommended if you are looking for a 4-5 star experience.
SCOTT
Soggiorno di 5 notti a gennaio 2024
Risposta di Betsa, il giorno 25 apr 2024
Dear. We are dismayed by your coments, it would have helped us a lot to know how your experience was, since, if your stay was not completely satisfactory, your comments help us improve our service. We hope to have the opportunity to serve you again and totally exceed your expectations. Regards
8/10 Buono
Arezoo
Viaggio con famiglia e bambini piccoli
24 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Beach was not good. Lots of flies in the room bit my baby.
Arezoo
Soggiorno di 7 notti ad aprile 2024
Risposta di Betsa, il giorno 25 apr 2024
Dear ArezooThank you very much for your rating! We are sorry that you have not been able to enjoy the beach in its entirety, but we hope that next time it will be totally different, we will be striving to improve our service. Best regards
10/10 Eccellente
Aaron
24 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Aaron
Soggiorno di 6 notti ad aprile 2024
Risposta di Betsa, il giorno 25 apr 2024
Dear AaronThank you very much for your excellent rating, we'd have loved to know how was your experiences with us, we hope you had a very pleasant stay, we hope to have you back again very soon. Regards
8/10 Buono
ANA MARÍA
Viaggio con famiglia e bambini piccoli
23 apr 2024
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Non mi è piaciuto: Personale e servizio
El hotel es muy bonito y comodo, lo único q no me agrado fue que la playa tiene mucha piedra, y es muy incomodo meterse al mar.
El trato del personal es poco amable, hay poco personal en los restaurantes, y a veces ni t atienden...
ANA MARÍA
Soggiorno di 5 notti ad aprile 2024
Risposta di Betsa, il giorno 24 apr 2024
Estimada Ana MaríaMuchas gracias por tu excelente calificación y compartirnos tu valiosa opinión. Lamentamos que no hayas podido disfrutar de la playa en su totalidad, pero esperamos que la próxima vez sea totalmente diferente asi mismo nuestro equipo debe ofrecer el mejor servicio a todos nuestros huéspedes. Tomaremos acciones inmediatas para corregir cualquier comportamiento de este tipo y te ofrecemos disculpas por los inconvenientes causados durante tu estancia con nosotros. Esperamos que podamos recuperar tu confianza y poder servirte nuevamente para superar todas tus expectativas. Saludos.
2/10 Terribile
Yakov
23 apr 2024
Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Yakov
Soggiorno di 5 notti ad aprile 2024
Risposta di Betsa, il giorno 25 apr 2024
Dear Yakov We are dismayed by your rating, it would have helped us a lot to know how your experience was, since, if your stay was not completely satisfactory, your comments help us improve our service. We hope to have the opportunity to serve you again and totally exceed your expectations. Regards
10/10 Eccellente
Edison, Loretto
23 apr 2024
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Edison
Soggiorno di 7 notti a marzo 2024
Risposta di Betsa, il giorno 25 apr 2024
Dear EdisonThank you very much for your excellent rating, we'd have loved to know how was your experiences with us, we hope you had a very pleasant stay, we hope to have you back again very soon. Regards
10/10 Eccellente
Jeffrey Allan
Viaggio con la famiglia
23 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We loved this resort. The property is well maintained, and the staff are top notch. We want to acknowledge Delfina and Francisco in the buffet, and Elizabeth from the Concierge desk, they were all amazing! Thank you for a memorable vacation. We hope to return!
Jeffrey Allan
Soggiorno di 6 notti ad aprile 2024
Risposta di Betsa, il giorno 23 apr 2024
Dear JeffreyThank you very much for your generous rating and for sharing your valuable opinion. We are very happy to know that your stay has been very pleasant and that you have fully enjoyed everything that Princess has to offer. We are proud to know that our collaborators have been a fundamental part of this. We will certainly send them your review so that they feel happy and motivated to keep providing the best experiences. We hope to have you back very soon. Regards
8/10 Buono
Rob
23 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Rob
Soggiorno di 7 notti ad aprile 2024
Risposta di Betsa, il giorno 24 apr 2024
Dear RobThank you very much for your generous rating, we'd have loved to know how was your experiences with us, we hope you had a very pleasant stay, we hope to have you back again very soon. Regards
8/10 Buono
Deashon
Viaggio di gruppo
22 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The staff were incredible and the taco cart was amazing. We ate there every day. The buffets are okay and provide sustenance that we needed to keep drinking. All in all a 9/10 experience for sure. Be prepared to WALK
Deashon
Soggiorno di 5 notti ad aprile 2024
Risposta di Betsa, il giorno 23 apr 2024
Dear DeashonThank you very much for your generous rating and for sharing your valuable opinion. We are very happy to know that your stay has been very pleasant and that you have fully enjoyed everything that Princess has to offer. We are proud to know that our collaborators have been a fundamental part of this. We hope to have you back very soon. Regards
10/10 Eccellente
Dennis
Viaggio con la famiglia
22 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We were happy with the choice of the property. It's a little off the path from the usual PDC locations but that meant we were quieter and more chill. The off season booking made sense as the place was not crowded.
Staff were pleasant and helpful at all times and the variety of options was impressive. Only concern was that the high end restaurants we got to were less than impressive - as foodies we found the preparation lacking in imagination and accuracy for the cuisine advertised - however, service was impeccable and portions were good.
Dennis
Soggiorno di 6 notti ad aprile 2024
Risposta di Betsa, il giorno 22 apr 2024
Dear DennisThank you very much for your generous rating and for sharing your valuable opinion. We are very happy to know that your stay has been very pleasant and that you have fully enjoyed everything that Princess has to offer. We are proud to know that our collaborators have been a fundamental part of this. Feedback is always appreciated and we will look into the situations you point out in your review so we'll be able to offer a better service and a better experience to all our guests. We hope you visit us again soon, Regards.
10/10 Eccellente
MONICA
22 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very happy with the hotel the amenities lots of pools and hang out areas theater every night and daily activities. Loved the private beach and lounge areas. Came with my 2 adult kids and they loved it. We will be back ‘ thank you to all the staff friendly and very helpful
MONICA
Soggiorno di 4 notti ad aprile 2024
Risposta di Betsa, il giorno 22 apr 2024
Dear MonicaThank you very much for your generous rating and for sharing your valuable opinion. We are very happy to know that your stay has been very pleasant and that you have fully enjoyed everything that Princess has to offer. We are proud to know that our collaborators have been a fundamental part of this. We hope to have you back very soon. Regards
8/10 Buono
Humberto
Viaggio con la famiglia
21 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The staff was friendly, but during check-in time we were not helped properly and took too long. Ther personnel in the restaurants was very friendly specially a waiter named Alfredo Yamal.
Humberto
Soggiorno di 4 notti ad aprile 2024
Risposta di Betsa, il giorno 22 apr 2024
Dear HumbertoThank you very much for your generous rating and for sharing your valuable opinion. We are very happy to know that your stay has been very pleasant and that you have fully enjoyed everything that Princess has to offer. We are proud to know that our collaborators have been a fundamental part of this. We hope to have you back very soon. Regards
8/10 Buono
Andrew J
21 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very beautiful resort, great staff, and my swim out suite.
Andrew J
Soggiorno di 7 notti ad aprile 2024
Risposta di Betsa, il giorno 22 apr 2024
Dear AndrewThank you very much for your generous rating and for sharing your valuable opinion. We are very happy to know that your stay has been very pleasant and that you have fully enjoyed everything that Princess has to offer. We hope to have you back very soon. Regards
2/10 Terribile
Margaretha
21 apr 2024
It is 2 miles t o the beach. No hot water. Dangerous steps nor marked. I fell and hurt myself badly. Several others mentioned they too did not see steps. Food was not resort quality. Cafeteria food worst. We became very sick.
Margaretha
Soggiorno di 7 notti ad aprile 2024
Risposta di Betsa, il giorno 22 apr 2024
Dear MargarethaThank you for taking the time to write your opinion. We are sorry that your stay with us was not totally satisfactory. For us, it is important to please all our guests and we appreciate you sharing your experience with us, as this way we will know where we should improve. We hope that we can regain your trust and have the opportunity to serve you again. Best regards
8/10 Buono
Galina
21 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Galina
Soggiorno di 6 notti ad aprile 2024
Risposta di Betsa, il giorno 22 apr 2024
Dear GalinaThank you very much for your generous rating, we'd have loved to know how was your experiences with us, we hope you had a very pleasant stay, we hope to have you back again very soon. Regards