Thank you for your feedback, this helps us to improve our service.

Lieber Victor, ich danke dir für das Feedback. Ich entschuldige mich im Voraus aufrichtig für die Unannehmlichkeiten, lade Sie jedoch ein, darüber nachzudenken, uns eine zweite Chance zu geben. Seien Sie versichert, dass Ihre Kommentare geschätzt werden und dazu beitragen, unser Angebot und unseren Service zu verbessern. Ein herzlicher und herzlicher Gruß!

Dear Branden, Thanks for sharing your experience with us. We hope to host you soon.

Dear William,Thank you so much for taking the time to share your experience at Casa Malca! We are delighted to hear that you enjoyed our unique hotel, beautiful art, fantastic rooms, and the warm and welcoming service provided by our staff. Your recommendation means a lot to us, and we are thrilled that you had such a positive stay with us in Tulum.We look forward to welcoming you back in the future for another wonderful stay.Warm regards,

Dear Isabel, thank you very much for your positive feedback! Its great to know that everything was okay with your stay and you enjoyed our hotel. Please come back whenever you have the chance again! Sincerely yours Casa Malca Team

Dear Ilana,Thank you for sharing your feedback with us. We're pleased to hear that you found our rooms to be spacious and clean, and we appreciate your kind words about the quality of our breakfast food.However, we're truly sorry to learn that your experience with our service fell short of expectations. Please accept our sincerest apologies for any inconvenience or frustration this may have caused. Providing attentive and efficient service is a top priority for us, and it's disappointing to hear that we did not meet this standard during your stay.We value your feedback and will address these concerns with our team to ensure that improvements are made and that future guests do not encounter similar issues. We hope that you will reconsider and give us another chance to provide you with the exceptional experience that we strive to deliver.Warm regards,

Dear Kremena, Thanks for sharing your experience with us. We hope to see you soon.

Querida Maria, Agradecemos que nos permitas crecer de tu review y darnos la oportunidad de recibirte en un momento tan especial como lo son las vacaciones.

Dear Ardavan,Thank you for sharing your feedback with us. We genuinely appreciate your insights and regret to learn that your experience fell short of expectations.We sincerely apologize for any inconvenience caused by the average food quality and the unpleasant smell in the room shower. Please be assured that we take your comments seriously and will address these issues promptly.We are pleased to hear that you enjoyed the art gallery and found the room decor appealing. However, we understand that these positive aspects did not fully compensate for the overall experience.Your feedback is valuable to us, and we will use it to make necessary improvements. If there's anything specific you would like to share or discuss further, please feel free to contact us directly.Once again, we apologize for any shortcomings during your stay. We hope you may reconsider in the future, giving us another opportunity to provide you with a more enjoyable experience.Warm regards,

Thank you very much for your comments Mr. Karl! We are truly happy to know you enjoyed your stay. Please come back anytime you have the chance and consider our wonderful hotel as your second home!

Dear YuleidyThank you for your positive feedback! We truly appreciate your comments and hopefully you can come back any other time in the future!

Dear Anna We truly appreciate your comments and positive feedback. We are delighted to know you enjoyed your stay so please come back whenever you had the chance to. Please consider Casa Malca as your second home (:

Dear Rodger, thank you very much for your positive feedback! We are happy knowing you enjoyed your stay with us. Come back anytime you have the chance again. Kind regards!

Thank you for your feedback dear! Hopefully you can come any other time in the future, please consider Casa Malca as your second home (:

Cher Nathalie, C'est un honneur que vous nous ayez permis de passer les vacances avec vous et votre famille.Créer des souvenirs inoubliables est la raison pour laquelle nous existons.Nous espérons vous voir bientôt et vous remercions pour la recommandation.

Dear Jeremy,We hope you are having a great day, we know that plans change and canceling a reservation may be the most viable option, however due to the short notice period the cancellation policies we shared with you did not allow us to generate a refund.We hope to have the opportunity in the future to welcome you and share our experience at Casa Malca.

Dear Jeremy,We hope you are having a great day, we know that plans change and canceling a reservation may be the most viable option, however due to the short notice period the cancellation policies we shared with you did not allow us to generate a refund.We hope to have the opportunity in the future to welcome you and share our experience at Casa Malca.

Gracias Kevin for sharing your experience with us!

Dear Irina,Thank you so much for taking the time to provide such important feedback from your recent stay.We hope to continue this same way and see you in a near future.Kind regards,

Dear Albert,Thank you so much for staying with us and share this special time at Casa Malca.We hope to welcome you again in the near future!Kind regards,Casa Malca Team

Dear Osvaldo,Thank you for giving us the honor of hosting you and we hope to have the pleasure of welcoming you soon.

Dear Sheldon,Thank you for allowing us to grow from these areas of opportunity.We hope that you will allow us to patch up your experience.

Thank you very much for your feedback Simon! We are always delighted to know that our guests enjoy their stay with us. Come back whenever you have the chance in the future and please consider Casa Malca your second home.

Thank you for your feedback Mr. Habib, hopefully you can come again in the future! Please consider Casa Malca as your second home (:

Thank you for your feedback and comments Garry! We work very hard to make remarkable experiences for our loved guests. Please come back anytime you have the chance to. Our best regards!

Thank you very much for your feedback Mr. Jorge. Hopefully you can come back soon. Our best regards!

Thank you very much for your comments Trisha. We will take it into consideration to improve our service. Hopefully you can come back again any other time in the future! Consider Casa Malca as your second home!

Dear Ana, We are thrilled to read your wonderful review and learn about your recent stay with us at Casa Malca. Thank you for taking the time to share your experiences.It brings us immense joy to know that your visit was off to a great start with our warm welcome and refreshing drink. We're delighted that you appreciated the personalized touch of the beautiful welcome note for your anniversary. It's always a pleasure to create memorable moments for our guests on such special occasions.We're especially grateful for your kind words about Alejandro. Our team takes great pride in providing exceptional service, and it's fantastic to hear that he went above and beyond to make your day enjoyable. We will make sure to pass your compliments along to him.

Thank you for your feedback Karim! We would appreciate if you share with us more information about how your experience was. You cooments are very important for us. Hopefully you can come back any other time in the future. Greetings!

Dear Kristina,We continue to celebrate with you.Thank you for allowing us to celebrate with your loved ones and be an important part of your intimate moments. We hope to see you soon with open arms.

Querido Maximiano, Valoramos profundamente que se haya tomado el tiempo de hacernos llegar estos comentarios tan importantes y permitirnos saber que estamos brindando el mejor servicio de acuerdo a sus expectativas. ¡Nos ilusiona verlo pronto y le deseamos un gran regreso a casa!

Dear Andrea, Thank you for allowing us to have the honor of hosting you 6 days with us, we hope you were able to reap unparalleled memories and rest comfortably. We value your comments and will reinforce with the team to make the appropriate improvements.We wish you a safe return home.

Querida Alondra, Gracias por honrarnos con el placer de alojarte y esperamos pronto ¡Volverlos a recibir!

Dear Richard,,Thank you so much for staying with us and share this special time at Casa Malca. We are really excited to see you soon.We hope to welcome you again in the near future!Kind regards,Casa Malca Team

Dear Jesus, Thanks for choosing us and sharing this amazing comments. We hope to see you in the near future.

Dear Kevin,What a great joy to know that you have allowed us multiple times to be part of your vacation, we love to think that we are your home away from home. At Casa Malca you will always find us with open arms.We hope to see you soon and continue to provide you with the benefits being a repetitive guest by booking direct with us.

Dear Isaac,Thank you so much for staying with us and share this special time at Casa Malca.We hope to welcome you again in the near future and we will keep working in the same direction!Kind regards,Casa Malca Team

Dear Saeed,Thank you so much for taking the time to provide such important feedback from your recent stay.We hope to continue this same way and see you in a near future.Kind regards,

Dear PazitWe appreciate very much your positive feedback, thank you! Consider Casa Malca as your second home and please come back whenever you have the chance to. Have a wonderful day!

Dear YezidelThank you very much for your positive feedback! It was a pleasure to be your host so please come back anytime you had the chance. Have a nice day!

Dear Majid,Thank you so much for taking the time to provide such important feedback from your recent stay.We hope to continue this same way and see you in a near future.Kind regards,

Querido Erick, Es un placer haber podido ser parte de tus vacaciones y saber que pudiste disfrutar de una tiempo inolvidable con tus seres queridos. Siempre tendrás tu cama de playa y un delicioso coco esperandote.

Dear Karolina Thank you very much for your comments! It was a true pleasure having you as a guest. Hopefully you can come back soon, Have a lovely day (:

Thank you very much for your comments (: It has been a true pleasure to host you in our wonderful hotel. Consider Casa Malca as your second home and please come back whenever you have the chance again!

Dear StephenWe appreciate that you have taken the time to nurture our community with your experience and we regret that the volatile cab fares have detracted from your experience, so it has become very important for us to have everything you need at the hotel and avoid the need for you to leave the facilities.Hope to see you sooner than expected.

Dear YukselWe understand that at times of vacation we just want to relax and forget everything, so not reviewing the details of the policies can become a common practice. At no time were you charged double, we made the first charge through the Expedia platform for one night to set aside your reservation in the amount of 585.12 USD or 11,117.28 in Mexican pesos corresponding to only the first night. At the moment of your arrival we charged the rest of your lodging which is 1,593.54 USD or 30,277 in Mexican pesos. Our exchange rate is 19 mxn for 1 dollar. We remain at your disposal for any question and we ractify that we always operate in an ethical manner.

Dear Tahira, we are grateful you found comfort to renew your energy in our accomodation and the food was amazing! Hope to host you soon!

Dear Hussein! Hearing you had a pleaseant stay is so important for us, we are happy that the eclectic style of Casa Malca amazed you. See you soon.

Estimado Sr. NacifAgradecemos su visita y esperamos verdaderamente que regrese muy pronto. Que tenga un feliz regreso a casa.

Thank you for your feedback Mr. Brian! Its amazing to know you enjoy your staying with us and have a positive valoration of our hotel. Please come back whenever you have the chance to in the future!