Thank you for sharing your comments with us. Were sorry that your stay with us did not meet your expectations.Rest assured that your comments will reach the corresponding departments to take the necessary actions and improve our quality and service.

We appreciate your preference for your past stay at Krystal Urban Cancun Hotel, likewise, we want to thank him for taking the time to share his kind comments. All the opinions of our guests are of the utmost importance and allow us to improve day by day.

We are very sorry that we were unable to meet your expectations for your recent stay. We offer a sincere apology and will be sure to pass your comments along to our staff so that we can improve our service. We hope you will give us another opportunity to serve you better in the future.

Gracias por hospedarse con nosotros, esperamos verlo muy pronto. Creemos importante mencionar que las reglas del club de playa son proporcionadas por el mismo, por lo tanto, el equipo del Hotel Krystal Urban Cancún & Beach Club solo se encarga de promoverlas. Esperamos que esto no influya en futuras reservas y contemos con el gusto de recibirlo nuevamente.

Agradecemos su visita al Hotel Krystal Urban Cancún & Beach Club.

Lamentamos mucho no haber podido cumplir las expectativas de su reciente estancia. Le ofrecemos una sincera disculpa y nos aseguraremos de hacer llegar sus comentarios a nuestro departamento de Alimentos y Bebidas para poder mejorar nuestro producto y nuestro servicio. Esperamos que nos brinde otra oportunidad de servirle mejor en el futuro.

We are very sorry that we were unable to meet your expectations for your recent stay. We offer a sincere apology and will be sure to pass your comments along to our Food and Beverage department so that we can improve our product and service. We hope you will give us another opportunity to serve you better in the future.

We are sorry to hear that your stay was not as expected. We took notes of your previous comments and will take them into account to provide a better experience for our guests.

Thank you for staying at Krystal Urban Cancún & Beach Club.

Muchas gracias por su preferencia, esperamos tener el gusto de recibirlos muy pronto.

Nos encantaría saber más sobre su experiencia con nosotros, esperamos nos pueda compartir los detalles al siguiente correo: calidad.kuc@krystal-hotels.com Valoramos su opinión.

Muchas gracias por dedicar e tiempo para compartirnos su experiencia, esperamos verlos muy pronto.

Thank you for staying at Krystal Urban Cancún & Beach Club.

Buenos días, lamentamos que nuestro buffet no haya sido de su agrado, sin duda su comentario nos ayuda a mejorar y mandaremos este mensaje al chef ejecutivo del hotel para que pueda tomarlo en cuenta y mejorar la experiencia del desayuno, muchas gracias esperemos tenerla en casa nuevamente.

Buen día estimada, nos pondremos en contacto con usted por privado para darle seguimiento.

We appreciate you for choosing us to be a part of your vacations.

Lamentamos que la comida no haya sido tan buena como esperaba. Esperamos que nos pueda compartir a detalle lo sucedido al siguiente correo calidad.kuc@krystal-hotels.com Agradecemos su opinión.

Agradecemos el tiempo dedicado para compartirnos sus comentarios sobre su estancia.

Thank you for your preference towards our Krystal Brand.

Thank you for staying at Krystal Urban Cancún & Beach Club.

Muchas gracias por su preferencia hacia el Hotel Krystal Urban Cancún & Beach Club.

Agradecemos su preferncia hacia lamarca Krystal, esperamos verlos pronto.

Thank you for taking the time to share your coomments with us, see you next time.

Nos alegra saber que su estancia haya sido plancentera, esperamos recibirlos próximamente en su nueva casa, Krystal Urban Cancún & Beach Club.

Agradecemos su visita a Krystal Urban Cancún & Beach Club.

We are very sorry that we were unable to meet your expectations for your recent stay. We offer a sincere apology and will be sure to pass your comments along to our Housekeeping department so that we can improve our product and service. We hope you will give us another opportunity to serve you better in the future.

Lamentamos que la estancia no haya sido como esperaba. Apuntamos sus comentarios y los tendremos en cuenta para ofrecer una mejor experiencia a nuestros huéspedes. Gracias por su opinión.

Gracias por su estancia en Krytal Urban Cancún & Beach Club.

We are sorry to hear that your stay was not as expected. We took notes of your comments and will take them into account to provide a better experience for our guests. Thank you for your feedback.

Lamentamos mucho no haber cubierto las expectativas de su reciente estancia. Le ofrecemos una sincera disculpa y nos aseguraremos de hacer llegar sus comentarios a nuestro departamento de Alimentos y Bebidas para poder mejorar nuestro producto y nuestro servicio. Esperamos que nos brinde otra oportunidad de servirle mejor en el futuro.

Agradecemos que haya tomado el tiempo de compartir su experiencia con nosotros, el estacionamiento es un espacio compartido con la plaza B2B y por ello tiene un costo adicional, sin embargo, por ser huésped del hotel se le brinda una tarifa preferencial.

We are sorry to hear that your stay was not as expected. We took notes of your comments and will take them into account to provide a better experience for our guests. Thank you for your feedback.

We are sorry to hear that your stay was not as expected. We took notes of your comments and will take them into account to provide a better experience for our guests. Thank you for your feedback.

Dear Madelainy, it is with great sadness that we learn of an overall disappointing experience, for which we offer our sincerest apologies.

Gracias por sus comentarios.Saludos desde el caribe mexicano.

First, let us thank you for your preference at Krystal Urban Cancún & Beach Club, likewise, we want to thank you for sharing your comments, your opinion is of great value to us, it allows us to improve day by day. Therefore, we are constantly working on the maintenance of the Hotel and its facilities to improve your experience and comfort. We are sorry to know that you have experienced this inconvenience, hopefully you can give us a second chance to serve you as you deserve.

Hola estimada, nos encantaría saber más sobre su experiencia con nosotros, esperamos nos pueda compartir los detalles al siguiente correo: calidad.kuc@krystal-hotels.com Valoramos su opinión.

Thank you for staying with us, we hope to see you soon. We believe it is important to mention that the beach club has theyre own rules, therefore, the Krystal Urban Cancún Hotel team is only in charge of promoting them. It is worth mentioning that the ACCESS benefit to the beach club is completely FREE. We hope this will not affect future bookings and we look forward to welcoming you again.

Hola estiamado, nos encantaría saber más sobre su experiencia con nosotros, esperamos nos pueda compartir los detalles al siguiente correo: calidad.kuc@krystal-hotels.com Valoramos su opinión.

We appreciate the time dedicated to share your experience.

Lamentamos que su estancia no haya sido como esperaba, valoramos sus observaciones y serán tomadas en cuenta para mejorar nuestros servicios.

Thank you for staying at Krystal Urban Cancún & Beach Club.

Muchas gracias por su visita al Hotel Krystal Urban Cancún & Beach Club

Lamentamos que la estancia no haya sido tan buena como esperaba. Apuntamos sus comentarios y los tendremos en cuenta para ofrecer una mejor experiencia a nuestros huéspedes. Gracias por su opinión.

We are sorry to hear that your stay was not as good as you expected. We took notes of your comments and will take them into account to provide a better experience for our guests. Thank you for your feedback.

Lamentamos que la estancia no haya sido tan buena como esperaba. Apuntamos sus comentarios y los tendremos en cuenta para ofrecer una mejor experiencia a nuestros huéspedes. Gracias por su opinión.

Thank you for taking the time to share your experience with us.

We’re sorry that your stay not as expected. We hope that on your next visit we can provide you with a better option.

We are sorry to hear that your stay was not as good as you expected. We took notes of your comments and will take them into account to provide a better experience for our guests. Thank you for your feedback.