Hotel a Near West End

“Arrived and no one was in the lobby or at the desk. We waited a while then finally found someone. A man with huge fake breasts came out, didn't acknowledge us other than asking for ID and credit card. Made no eye contact. Handed us the room key and that was it. Worst customer service we've experienced at a hotel. Also parking on Expedia is listed at $12, but hotel had a handwritten sign saying parking was $15. Definitely staying somewhere else next time we're in area.”

“Really delicious breakfast, so many options and a lot of space to accommodate families. Room was really spacious and up to date, charging ports and full kitchen with appliances etc. Very comfy beds, loved our stay!”

“The Best Western person (Keith is his name) managing the breakfast process and area was outstanding. He does a phenomenal job and is a "behavior" model for all Best Western employees. I will stay at this property again because of this impressive person.”

“Booked and paid for a double room 5 weeks in advance. At check-in, after waiting for staff to check multiple rooms it was discovered there were no double rooms available. I was then told I would be given a single with a roll away cot….but after more waiting, we found out there were no cots available. The desk person finally called the manager, who said the best they could do for me was 50% off of a second room. What a deal! 50% off of a room I should not have to pay for in the first place....

“Very quiet”

“There were repairs made to the wall inside the room. Plaster was all over the wall and carpet. The bathroom had clean towels, but the tub was not clean. Used soap and hair still in the tub, on the shower wall and floor beside the toilet. Even saw a large bed bug crawling on the pillow on the bed.”

“.”

“Great breakfast and friendly staff. Sheets were soft and beds comfy. Can't ask for more.”

“Staff, clean facility, breakfast and coffee availability”

“This is an absolutely gorgeous, wonderful historic inn in Richmond. We booked this hotel at the last minute without knowing anything about it, and we were blown away by how charming and beautiful it is. The interior courtyard was like a secret garden in the city. There's even a friendly hotel cat. We'll be back, and I've already recommended it to several friends.”

“Ottimo Hotel di transito.”

“Nice hotel”

“I was very pleased with both of my stays. I like the affordability & distance to the airport. I didn’t have any issues at all & will stay again in the near future.”

“Bugs”

“Location is great if you’re going to Kings dominion. Otherwise there isn’t much there. Hotel itself was good for 2 star hotel. The smell was difficult to deal with. Everything smelled musty and stale. We only stayed one night so it was somewhat tolerable. I don’t know if there would be better options. Everything looked about the same quality. We did feel safe and that’s important.”

“Everything ok”

“I was impressed with the cleanliness, specially the breakfast area”

“Room could have been cleaner. No hand soap and only a few Kleenex left in dispenser. Okay four a one night stay. Plenty of parking and breakfast was acceptable.”